Role Description As a Divisional Sales Manager at Pro-Vigil, you will lead a high-performance sales team in a specified region, focusing on growth, customer engagement, and consistent achievement of sales goals. This role requires a hands-on leader who embodies Pro-Vigil's core values of responsibility, accountability, and innovation, inspiring and coaching the sales team to excel in a dynamic market. - Sales Leadership: Deliver strategic leadership for Pro-Vigil’s customers and internal teams, exemplifying core values, solving challenges, and cultivating a culture of responsibility and accountability. - Achievement of Sales Goals: Meet and exceed revenue and profitability targets for Pro-Vigil services across all customer segments within the region. - Value-Driven Selling: Model and mentor on value-based selling techniques, emphasizing solution-driven approaches to meet client needs. - Training and Development: Lead team training and participate in conferences to enhance selling and marketing skills across the team, ensuring ongoing development in line with Pro-Vigil standards. - Sales Strategy and Planning: Collaborate on the development and execution of sales strategies and business plans, aligning with corporate objectives to drive growth within the region. - Customer Engagement: Direct regional sales activities, managing customer interactions to maximize value delivery, foster loyalty, and ensure optimal resource utilization. - Performance Management: Provide proactive coaching, mentoring, and development of sales team members, ensuring accountability and growth within their roles. - Forecasting and Reporting: Oversee regional forecasting and sales tracking, providing accurate and actionable data to support corporate planning and strategic decisions. - Market Insights: Analyze market and competitive trends to inform regional strategy and identify opportunities for growth, providing feedback to the executive team. - Collaboration with SVP, Sales: Partner with the SVP, Sales to align regional sales goals with Pro-Vigil’s overall growth strategy. Qualifications - Strong, inclusive leadership skills with a focus on personal accountability and integrity. - Proven track record in sales management, ideally within the security or service sales industry. - Commitment to fostering a culture of growth, customer-centricity, and value-based sales approaches. - Demonstrated ability to drive results, improve processes, and execute strategic plans. - Exceptional interpersonal skills, capable of engaging, motivating, and developing talent. - Strong understanding of CRM systems, preferably Salesforce, with a data-driven mindset for reporting and strategy. - Ability to work both independently and collaboratively in a high-growth environment. Requirements - Bachelor’s degree in business, management, or a related field preferred. - Minimum of 5 years of sales management experience with demonstrated success. - Willingness and ability to travel up to 50% within the region. - Ability to operate effectively in a high-energy, remote environment, managing a mobile workforce. Benefits - Competitive compensation. - Comprehensive benefits (medical, dental, vision, AD&D, 401k). - Thorough onboarding. - A suite of resources to support productivity.

Delivery Manager / Technical Program Manager Role Overview We are seeking a process-oriented Delivery Manager focused on operational support for our Infrastructure and Security teams. In this role, you will focus on the internal mechanics of technical delivery, alignment between technical teams, and holding others accountable. In partnership with a Senior Technical Program Manager, you will be responsible for managing the rhythm and outcomes for: - Vulnerability remediation - Patch facilitation - Incident postmortems - Project execution and delivery with Technical Operations The ideal candidate is adept at transforming security and incident findings into a repeatable (ideally automated) process for assigning accountability and ensuring technical teams have the data they need to stay on track. Key Responsibilities Project Management 🗓️ Jira / ServiceNow Mastery Act as the engine for delivering date-based projects mapped to high-visibility initiatives. Ensure clean Jira hygiene, dependencies are mapped, risks are identified and raised quickly, and “source of truth” documentation is kept up to date. Quarterly Planning Ensure vertical teams adhere to cadence, outputs, and tactics for commitment ceremonies. Actively participate in ensuring epics and initiatives are accurately represented. Stakeholder Partnership Hold technical teams accountable for defining scope, impact, metrics, and success criteria. Collaborate with engineering to ensure requirements are clear and actionable. Vulnerability & Patch Operations ⚙️ Vulnerability Tracking Manage the internal pipeline for vulnerability remediation. Monitor aging tickets, follow up with engineering teams, and ensure mitigations are documented. Patching Lifecycle Coordinate the end-to-end patching schedule across the enterprise. Ensure awareness of deadlines and track progress against maintenance windows. Risk Reporting Build and maintain internal dashboards providing a data-driven view of operational health, including vulnerabilities, patching, and incidents. Communicating & Presenting Status Communications Own internal communications during active operations or maintenance. Deliver clear, concise updates to technical stakeholders on status, risks, and timelines, with content easily consumable by non-technical audiences. Planning & Visibility Support Contribute to mid-quarter and quarterly planning activities. While presentation delivery is not required, the data provided is critical for Product and Program leadership to gain visibility and buy-in. Project Administration & Process Jira / Confluence / ServiceNow Administration Serve as the primary administrator for project boards. Ensure tickets are groomed, dependencies are mapped, and Confluence documentation remains accurate and current. Process Improvement Identify bottlenecks in deployment and task tracking. Recommend workflow automations or template improvements to reduce manual overhead for engineers. Required Qualifications Experience 3+ years of operational coordination or program management experience within an IT Operations or Enterprise Infrastructure environment. Technical Literacy Comfortable communicating in the context of IT operations, security vulnerabilities, and incident management. Project Tooling Advanced proficiency with Jira (sprints, boards, reporting) and ServiceNow (documentation and templates). Operational Discipline Exceptional organizational skills with a strong attention to detail and deadline management abilities. Communication Skills Ability to distill complex technical updates into clear, concise internal status reports.

Delivery Manager / Technical Program Manager Role Overview We are seeking a process-oriented Delivery Manager focused on operational support for our Infrastructure and Security teams. In this role, you will focus on the internal mechanics of technical delivery, alignment between technical teams, and holding others accountable. In partnership with a Senior Technical Program Manager, you will be responsible for managing the rhythm and outcomes for: - Vulnerability remediation - Patch facilitation - Incident postmortems - Project execution and delivery with Technical Operations The ideal candidate is adept at transforming security and incident findings into a repeatable (ideally automated) process for assigning accountability and ensuring technical teams have the data they need to stay on track. Key Responsibilities Project Management 🗓️ Jira / ServiceNow Mastery Act as the engine for delivering date-based projects mapped to high-visibility initiatives. Ensure clean Jira hygiene, dependencies are mapped, risks are identified and raised quickly, and “source of truth” documentation is kept up to date. Quarterly Planning Ensure vertical teams adhere to cadence, outputs, and tactics for commitment ceremonies. Actively participate in ensuring epics and initiatives are accurately represented. Stakeholder Partnership Hold technical teams accountable for defining scope, impact, metrics, and success criteria. Collaborate with engineering to ensure requirements are clear and actionable. Vulnerability & Patch Operations ⚙️ Vulnerability Tracking Manage the internal pipeline for vulnerability remediation. Monitor aging tickets, follow up with engineering teams, and ensure mitigations are documented. Patching Lifecycle Coordinate the end-to-end patching schedule across the enterprise. Ensure awareness of deadlines and track progress against maintenance windows. Risk Reporting Build and maintain internal dashboards providing a data-driven view of operational health, including vulnerabilities, patching, and incidents. Communicating & Presenting Status Communications Own internal communications during active operations or maintenance. Deliver clear, concise updates to technical stakeholders on status, risks, and timelines, with content easily consumable by non-technical audiences. Planning & Visibility Support Contribute to mid-quarter and quarterly planning activities. While presentation delivery is not required, the data provided is critical for Product and Program leadership to gain visibility and buy-in. Project Administration & Process Jira / Confluence / ServiceNow Administration Serve as the primary administrator for project boards. Ensure tickets are groomed, dependencies are mapped, and Confluence documentation remains accurate and current. Process Improvement Identify bottlenecks in deployment and task tracking. Recommend workflow automations or template improvements to reduce manual overhead for engineers. Required Qualifications Experience 3+ years of operational coordination or program management experience within an IT Operations or Enterprise Infrastructure environment. Technical Literacy Comfortable communicating in the context of IT operations, security vulnerabilities, and incident management. Project Tooling Advanced proficiency with Jira (sprints, boards, reporting) and ServiceNow (documentation and templates). Operational Discipline Exceptional organizational skills with a strong attention to detail and deadline management abilities. Communication Skills Ability to distill complex technical updates into clear, concise internal status reports.

Title: Credit Manager Location: Nashville, TN Job Description: Job Summary: The Credit Manager is responsible for managing the company’s credit risk and collections processes to ensure timely payment, healthy cash flow, and minimized bad‑debt exposure. This role oversees customer credit evaluation, accounts receivable collections, dispute resolution, and related policies, while partnering closely with Sales, Finance, and Customer Service to support business growth. Reporting to: VP, FP&A and Investor Relation Location: Nashville, TN (hybrid), Johnson City, TN (onsite), or remote Responsibilities/Essential Duties: - Implement and review the company’s credit and collection policies and procedures. - Manage and oversee the collection of outstanding debts from clients and customers. - Communicate with customers regarding their accounts and any overdue payments. - Manage the end-to-end collections process to ensure timely payment of outstanding invoices. - Develop and execute collection strategies to reduce delinquency and improve Days Sales Outstanding (DSO). - Oversee escalations for past-due accounts, including payment plans, account holds, and referrals to external collection agencies or legal counsel, as needed. - Resolve billing issues, disputes, and short-payments in coordination with internal teams. - Resolve customer queries and disputes related to invoices. - Prepare regular reports for leadership on credit exposure, overdue accounts, and collection. - Negotiate repayment plans with customers when necessary. - Ensure compliance with local, state, and federal laws regarding collections and credit practices. - Continuously improve credit and collections processes, tools, and controls. - Implement best practices and automation to enhance efficiency and scalability. - Lead, mentor, and develop credit and collections team. - Other job duties as assigned. Basic Qualifications: - Bachelor’s degree & 5+ years’ directly related experience. Preferred Qualifications: - Bachelor’s degree in Finance, Accounting, Business, and/or related field. - 5+ years’ experience in credit, collections, or accounts receivable, with at least 2+ years in a supervisory or managerial role. - Strong understanding of credit analysis, collections strategies, and AR processes. - Proven ability to reduce delinquency and improve cash flow. - Excellent communication, negotiation, and conflict-resolution skills. - High attention to detail and strong analytical skills. Company Summary: Crown is a proud member of the Revance Portfolio of skincare offerings. Revance is a fast-growing global aesthetics and skincare company focused on providing innovative aesthetics and market-leading skincare offerings throughout every stage of life. With a differentiated portfolio of products spanning 60 countries, Revance meets the evolving needs of patients and consumers worldwide through continued innovation and commercialization of new products and treatments. What Revance invests in you: - Competitive Compensation including base salary and annual performance bonus. - Flexible PTO, holidays, and parental leave. - Generous healthcare benefits, HSA match, 401k match, employer paid life and disability insurance, pet insurance, wellness discounts and much more This section of the job description is required by the American with Disability Act (ADA). The ADA requires that job descriptions reflect the physical and mental demands required to effectively perform the essential duties of the job. The ADA prohibits employers from discriminating against a “qualified individual with a disability” in all aspects of the employment relationship. A “qualified individual with a disability” is “an individual who meets the education, experience, skill, and other job-related requirements of a position held or desired, and who, with reasonable accommodation, can perform the essential functions of a specified job.” Revance is an Equal Opportunity employer. All qualified applicants will receive consideration for employment based on merit, without regard to race, color, religion, sex, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.