• Respond to customer enquiries via email, remote meetings and helpdesk in a timely and professional manner. • Act as the voice of the customer and partner with the product, and other customer facing teams to ensure customer feedback is heard. • Guide customers through best practices day to day requirements and system usage. • Be an additional support to customer onboarding teams when required. • There may be occasional travel to meet with the team in-person and to make sure our customers are supported when necessary. • Some flexibility for weekend support may rarely be required due to the global nature of aviation operations.

We're looking for a dedicated and client-focused Remote Customer Service Representative to support day-to-day client interactions within a structured, advisor-supported environment. In this role, you will assist clients by providing clear guidance, coordinating schedules, and helping ensure each experience is smooth, organized, and handled with care from start to finish. You'll work closely with assigned advisors to manage client requests, respond to questions, and provide timely updates related to scheduling, confirmations, and overall coordination. This fully remote position is ideal for someone who enjoys helping others, staying organized, and delivering consistent, high-quality service. What You'll Do: Provide support to clients in coordination with their assigned advisor Respond to inquiries in a timely and professional manner Assist with scheduling, confirmations, and follow-up communication Maintain accurate and up-to-date client records Ensure clear and consistent communication throughout each interaction What We're Looking For: Strong communication and customer service skills High attention to detail and ability to stay organized Comfortable working independently in a remote environment Reliable, professional, and tech-savvy Why This Role Stands Out: Fully remote work environment Structured training and ongoing support Clear systems and processes to guide your work Opportunity for growth within a collaborative and supportive team

ABOUT US EYE: US Eye, is a physician-led, patient-centric network of eye care practices committed to providing exceptional patient service through premium technology and unrivaled provider expertise. We are one of the nation’s leading multi-specialty physician groups providing patients with care in ophthalmology, optometry, dermatology, and facial surgery. With 55 clinics and 5 surgery centers, led by 110 providers and more than 1,000 team members system wide, we deliver world class care to patients throughout Florida, the Carolinas and Virginia. JOB SUMMARY: The RCM Customer Service Representative is responsible for assisting with patient statement and internal billing questions. This position is also responsible for supporting the RCM CSR team with day-to-day challenges, and meeting productivity goals. Essential Job Functions: - Answer high volume of patient calls - Answer day-to-day questions and provide support to patients and team members - Ensure patient understands the statement and assist with taking payment - Follow up timely on internal and external correspondence - Identify and provide feedback on areas of opportunities - Identify and escalate posting trends that affect our patient's receiving an erroneous statement - Maintain CSR goals set by management - Other duties as assigned by your manager COMPETENCIES: - Outstanding communications skills, both written and oral - Experience in healthcare, at least one year - Attention to detail, and flexible work style - Must be team player - Excellent customer service skills. Both external and internal EDUCATION AND EXPERIENCE: - High School Diploma or equivalency is required POSITION TYPE AND EXPECTED HOURS OF WORK: - This is a full-time remote position. - Location: Remote in AL, FL, GA, IL, IN, MI, MO, NC, OH, PA, SC, TN, TX, VA - The hours required are Monday – Friday 8am – 5pm EST - Travel to other locations as necessary BENEFITS: 401(K) Company Match Medical and Dental Insurance Vision Benefits Flexible Spending Accounts Pet Insurance Disability Insurance Life Insurance Continuing Education Paid Time Off US Eye provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Role Description We are seeking employees to join our company in working remotely across California. Due to COVID-19, we have been able to restructure our day-to-day work, which can now be done remotely. We work in conjunction with different Unions across California, providing them with the benefits they receive on behalf of their Union. The role of a Union Benefits Coordinator would be to assist each member in receiving their specific benefits. Qualifications - Ability to build rapport with members - Customer Service Skills - Time management - Basic Computer knowledge Benefits - Full time Work from home - Benefits: Medical & Dental - Flexible hours - Growth opportunities