ServiceNow logo
ServiceNow

As the AI platform for business transformation, we're putting AI to work across organizations — freeing people for work that matters. Making old tech work with new tech. Reaching across departments, from the front office to the back office and every office in between. Our ambition? To become the AI defining enterprise software company of the 21st century (or "AI DESCO21C," as we like to call it). With more than 8,100+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be a Fortune 100 Best Companies to Work For® and World's Most Admired Companies™. Explore your future career with us, visit www.servicenow.com/careers. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

Implementation Manager - Moveworks

Implementation SpecialistCustomer SuccessFull TimeRemoteLeadTeam 10,001+Since 2004H1B SponsorCompany SiteLinkedIn

Location

United States

Posted

42 days ago

Salary

$116K - $192K / year

Seniority

Lead

No structured requirement data.

Job Description

Implementation Manager - Moveworks

ServiceNow

Company Description Moveworks is the Agentic AI Assistant platform that empowers the entire workforce. Our platform enables employees to converse with all of their business systems through natural language to quickly find answers and automate tasks. Powered by the world's most advanced LLMs, our proprietary models, and a sophisticated Agentic AI platform, we're transforming how work gets done by allowing AI to take initiative, streamline complex workflows, and continuously learn and adapt. Moveworks is trusted by over 5.5 million employees at more than 350 of the world’s largest companies, including 10% of the Fortune 500, to automate everyday tasks and streamline business operations. Recognized on the Forbes Cloud 100 and AI 50 lists, Moveworks was also named one of Fast Company’s 2025 Most Innovative Companies and Inc’s Best in Business, in the Best in Innovation category. Moveworks was also recognized at Microsoft’s 2025 Partner of the Year and in 2024, received the AI Breakthrough Award. In December 2025, Moveworks was acquired by ServiceNow, marking a pivotal milestone in our journey to create a single front door to work for all business systems. By combining ServiceNow’s leading workflow automation with Moveworks’ Reasoning Engine and natural language capabilities, we deliver the AI platform for every person and every workflow. Built to go beyond basic summaries to deliver meaningful business impact. Together, our AI acts across enterprise systems to turn conversations into completed work. By joining our team, you’ll be at the forefront of the AI transformation, backed by the global scale of ServiceNow and the agility of a high-growth company. We are looking for world-class talent to help us extend agentic AI to every employee across every corner of the business. ServiceNow It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description The Implementation Manager oversees the on-time, on-budget delivery of the Moveworks platform to meet the customer's desired results. This requires completing projects following leading practice methodology, working in collaboration with the customer project team and any involved partner, ensuring governance is followed to gain stakeholder support, including risk and issue mitigation. The Implementation Manager is responsible for assembling and leading project resources, ensuring they understand planned tasks, tracking progress, and managing deviations through appropriate measures. What you get to do in this role: - Lead customers through the initial implementation of Moveworks as well as new product offerings, often in collaboration with a services partner. - Manage the engagement governance, timeline, scope, risk, change management, resourcing, and reporting. - Help customers identify, map, build, and launch agentic workflows that drive business value. - Provide change management best practices to ensure successful adoption and organizational readiness. - Work with Sales, partners, and customers to understand the customer and the engagement, including challenges, issues, and value being delivered. - Understand customer goals and align deliverables accordingly. - Be the single point of contact to encourage collaboration and customer agreement on proposed solutions. - Mentor team members and partners to achieve engagement deliverables and promote the customer's desired results. - Identify gaps between actuals and plan of record, proposing solutions and driving resolutions. - Partner with the Product organization as a champion for customers, sharing insights from the field in product design and development cycles. - Partner with Customer Success Managers to ensure a seamless transition to post-launch engagement and support. Qualifications To be successful in this role you have: - Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. - 4+ years progressive experience leading software implementations (SaaS preferred) with enterprise customers; or equivalent education/experience. - Project management experience including scope control, budgeting, estimating, and resource management. - Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. - Ability to creatively propose technical solutions to challenging problems and communicate technical concepts clearly and efficiently. - Process-focused with strong problem-solving ability—always searching for a smarter, better way to achieve a goal. - Experience building strong internal and external relationships, including with senior-level executives. - Creativity with comfort running projects independently. - Experience driving complex issues through analysis and resolution. - Experience working collaboratively across cross-functional team - Diplomatic, tactful, and poised under pressure. - Bachelor's degree. - Ability to travel up to 25% of the time. For positions in this location, we offer a base pay of $116,400 - $192,100, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license. - Employee Type: Regular - Region: AMS - North America and Canada - Work Persona: Flexible or Remote

Related Job Pages

More Implementation Specialist Jobs

Full TimeRemoteTeam 10,001+Since 1856H1B No Sponsor

• Act as the liaison between Treasury Management/Merchant Consultant and Operations • Ensure accuracy of Treasury Management (TM)/Merchant service setup • Prepare Treasury Management/Merchant Work Orders • Monitor and track implementation • Assist the TM/Merchant Consultant with additional details for the setup • Prepare and review TM/Merchant agreements • Validate TM/Merchant agreements for accuracy • Coordinate exception pricing for Commercial Banking and complex setups

Alabama
$26 - $43 / hour
Full TimeRemoteTeam 11-50Since 2015H1B No Sponsor

Project Expedition, a fast-growing travel startup, is looking for a Travel Planning Specialist to join our Custom and Groups team. This role focuses on creating custom itineraries and quotes for travel advisors and their clients. If you enjoy travel, problem solving, and finding the right solution for complex requests, you’ll fit right in. As part of the Custom and Groups team, you’ll design, quote, sell, and support custom experiences for travelers around the world. You’ll work on everything from one-off private tours to large leisure or corporate group programs. Key Responsibilities - Communicate with travel advisors through email and phone using our internal ticketing system - Deliver prompt, friendly, and professional service - Work with tour operators around the world to build custom and group itineraries - Create tailored proposals and quotes based on each group’s needs - Manage requests ranging from single custom tours to multi day group programs - Troubleshoot issues in real time when needed - Suggest creative ideas and unique experiences to enhance trips - Build and maintain tour content, pricing, and logistics for group excursions and custom programs - Coordinate capacities, schedules, and operational details with vendors - Keep advisors and operators updated on itinerary or schedule changes - Support advisors and group leaders with questions and bookings - Monitor penalty schedules, cost confirmations, agreements, and deadlines - Review guest feedback and share insights to improve future programs The ideal candidate: - Proficient in Microsoft Word, Excel, power point. - Excellent written and verbal communication skills - Ability to multi-task, prioritize and problem solve in a fast past environment. - Ability to manage changing priorities and meet deadlines - Strong interpersonal and customer service skills. - Strong analytical capabilities with a high level of attention to detail - Works well independently and as part of a team - Is fluent in written and spoken English (Other languages desirable) Benefits include: - Annual company bonus (up to a total of $3,000, based on company targets - deferred eligibility) - 15 days of leave (increases to 20 days at 2 years tenure) - Company Healthcare Plan (Company contribution $9K with 2 completely covered plans) - 401K company plan - Annual work from home budget $500 - Annual training budget of $250 - TSA Precheck (worth $80) - Annual Project Expedition tour credits of $750 - Employee discounts on thousands of tours and activities Additional Information While we’re excited to grow our team across the U.S., we’re currently unable to hire employees residing in California or New York Please note that while this is a remote position, it is not suitable for digital nomads. Employees must be based in the United States and will have an allocation of time that they can work remotely in other destinations. Project Expedition is growing very rapidly, and we expect that this role will evolve over time. As a result, you will not only have the chance to make a direct impact on a growing company, but you will have the opportunity to shape and influence your career path. This position is great for someone who thrives without a lot of structure, works independently, responds well to change and a fluid working environment, and who always tries to find a better way of doing things.

United States
$65K - $70K / year
Mercury logo

Senior Implementation Manager

Mercury

Banking for startups: mercury.com

Full TimeRemoteTeam 201-500Since 2019H1B Sponsor

• Own a rolling book of approximately 20–30 active implementations, balancing urgency, risk, and customer impact • Lead 1–2 focused implementation and training sessions per customer, centered on the products and workflows that matter most to their business • Guide founders and operators through Mercury banking,* IO, and core financial workflows in a way that is practical, clear, and confidence-building • Make real-time prioritization decisions across customers with different needs, timelines, and levels of complexity • Monitor usage signals, customer feedback, and operational data to identify risk, opportunity, and emerging patterns • Distill what you see into clear, actionable insights for Product, Sales, and downstream teams • Ensure thoughtful documentation and clean handoffs once implementation is complete, setting customers and internal teams up for long-term success

California + 2 moreAll locations: California | New York | Oregon
$128.6K - $178.6K / year
Townsquare Ignite logo

Media Buyer, Home Services Specialist

Townsquare Ignite

Townsquare Ignite is a customer-centric, data-driven technology provider of cross-platform advertising solutions including programmatic, search, marketing and client services. We leverage the widest variety of DSPs and data partners available to deliver personalized solutions to meet our clients' needs at the local, mid-market and national levels.

Full TimeRemoteTeam 103Since 2010

Media Buyer – Home Services Specialist *This is a remote position that requires you to work closely and collaboratively with a team.* About Townsquare Ignite: Founded in 2010, Townsquare Ignite products and solutions are a combination of our owned and operated digital properties, our proprietary digital programmatic advertising platform, and an in-house demand and data management platform collecting valuable proprietary first-party data, and is the fastest growing revenue and profit driver of Townsquare Media. Our Competitive Advantage: - First-Party Data Collection: As a large-scale digital content publisher, we collect valuable first-party data from our audience, minimizing reliance on third-party data sources. - Proprietary Advertising Technology: Our proprietary, all-in-one 360* advertising platform centralizes reporting, operations, and creative in a single streamlined system. - Impactful Integration: Our in-house, DSP-agnostic trade desk integrates with more than 10 leading DSPs, giving us access to all major advertising exchanges and mobile app inventory. - Massive Reach: We have access to over 250 billion impressions per day. - Targeted Solutions and Customer Service: We provide hyper-targeted advertising solutions and offer white glove customer service. - Multi-Platform Delivery: Our campaigns are delivered across desktop, mobile, apps, connected TV, email, paid search, and social media platforms, utilizing display, video, and native executions. - Creative Support: We have a full-service design and creative team to help clients craft the right message and develop powerful creative for their campaigns. The Media Buyer Opportunity: Ignite Home Services is a performance-driven marketing agency specializing in generating high-quality leads for home services advertisers nationwide. We are seeking a Home Services Media Buyer to join our team and play a pivotal role in optimizing paid media strategies that directly drive lead volume for our clients. This role goes beyond traditional campaign management, you’ll be responsible for planning, executing, and optimizing paid search and paid social campaigns specifically tailored to the home service industry. You’ll collaborate closely with Account Management and Sales to ensure that every dollar spent translates into measurable lead growth for our home services partners. The ideal candidate has hands-on experience managing lead generation campaigns in high-intent verticals (preferably home services), thrives in data-driven environments, and is passionate about delivering tangible ROI. Responsibilities: - Strategically plan, launch, and optimize Google Ads (Search, LSAs, YouTube) and Meta campaigns to drive qualified leads and booked jobs. - Manage and analyze daily performance metrics such as CPL, cost per lead, conversion rate, and ROI to ensure optimal performance. - Identify underperforming campaigns and implement data-driven optimizations to improve lead quality and lower acquisition costs. - Maintain and monitor budget pacing, keyword strategies, ad copy testing, audience targeting, and geo-optimizations specific to home service trade areas. - Stay on top of Home Services advertising compliance policies and ensure all ad creatives and campaigns adhere to industry and platform regulations. Account Support & Collaboration: - Partner with the Account Management team to deliver strategic recommendations and campaign performance insights to clients. - Attend client calls as needed to explain campaign performance, optimizations, and strategy direction. - Collaborate with Sales and Creative teams to align messaging, targeting, and landing page strategy to maximize conversion rates. - Contribute to new campaign launches for incoming clients, helping shape paid media strategy from day one. Reporting & Analysis: - Build comprehensive reports and dashboards highlighting key KPIs (CPL, conversion rates, LSAs performance, cost per lead and quotable order). - Translate campaign data into actionable insights and present findings to internal stakeholders and clients. - Continuously test new ad formats, bidding strategies, and landing page experiences to increase lead generation performance. Qualifications: - Bachelor’s degree or equivalent work experience required. - 2+ years of experience managing paid media campaigns (Google Ads, Meta, or programmatic) — experience in Home Services marketing or other lead-gen verticals strongly preferred. - Proven success managing performance-based campaigns focused on lead generation and conversion optimization. - Deep understanding of Google Ads, LSAs, Meta Ads Manager, and conversion tracking (Google Tag Manager, GA4). - Strong analytical skills — comfortable using Excel/Sheets and data visualization tools to interpret campaign results. - Excellent communication and presentation skills; able to simplify data-driven insights for clients. - Organized, detail-oriented, and proactive with a strong sense of ownership and accountability. Benefits: - 3 weeks of PTO (+ 9 paid holidays) - Medical, Dental, and Vision Insurance - 401(k) Retirement Plan - Casual, high-energy work environment - Opportunity for upward mobility - Company provided laptop - Competitive salary + bonus program Why you’ll love working at Townsquare Ignite: We are a team of driven individuals who push ourselves and those around us to develop personally and professionally. You can expect a dynamic and competitive work environment. To foster your success, you’ll take part in a comprehensive training program, surrounded by a positive and supportive culture that encourages everyone to develop themselves and others. We’ve had countless internal promotions, and our goal is to continue the rapid growth of our company. Whatever your professional goals, you’ll have the opportunity to make steps toward your target and take your career to new heights! TOWNSQUARE MEDIA BROADCASTING, LLC IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER. APPLICANTS MUST BE ELIGIBLE TO WORK IN THE U.S. Townsquare Media provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Townsquare Media complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Townsquare Media expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Townsquare also maintains a drug and alcohol-free workplace. Improper interference with the ability of Townsquare Media’s employees to perform their job duties may result in discipline up to and including discharge. #LI-EB2

United States