Mercury logo
Mercury

Banking for startups: mercury.com

Senior Implementation Manager

Implementation SpecialistCustomer SuccessFull TimeRemoteSeniorTeam 201-500Since 2019H1B SponsorCompany SiteLinkedIn

Location

California + 2 moreAll locations: California | New York | Oregon

Posted

46 days ago

Salary

$128.6K - $178.6K / year

Seniority

Senior

3 yrs expEnglish

Job Description

Senior Implementation Manager

Mercury

• Own a rolling book of approximately 20–30 active implementations, balancing urgency, risk, and customer impact • Lead 1–2 focused implementation and training sessions per customer, centered on the products and workflows that matter most to their business • Guide founders and operators through Mercury banking,* IO, and core financial workflows in a way that is practical, clear, and confidence-building • Make real-time prioritization decisions across customers with different needs, timelines, and levels of complexity • Monitor usage signals, customer feedback, and operational data to identify risk, opportunity, and emerging patterns • Distill what you see into clear, actionable insights for Product, Sales, and downstream teams • Ensure thoughtful documentation and clean handoffs once implementation is complete, setting customers and internal teams up for long-term success

Job Requirements

  • Have 3+ years of experience leading customer-facing implementations, onboarding, or technical enablement at a SaaS or fintech company, with a demonstrated track record of managing complex, high-value accounts
  • Be comfortable facilitating calls with founders and operators, guiding discussions toward decisions, next steps, and measurable outcomes
  • Bring strong judgment about what matters most in high-impact moments, and the discipline to deprioritize the rest
  • Be able to interpret customer signals, usage data, and operational metrics to inform prioritization and surface meaningful trends
  • Work effectively across Sales, Product, and downstream teams, advocating for customers while minimizing friction and noise
  • Take ownership of outcomes and follow through, even when work spans multiple teams or lacks a clear playbook
  • Thrive in fast-moving, ambiguous environments where products, processes, and priorities evolve quickly
  • Care deeply about delivering high-quality, consistent customer experiences at scale

Benefits

  • Base salary
  • equity (stock options/RSUs)

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