I. Job Summary The WM Cares Lead position oversees the work of a team of WM Cares Representatives to meet overall WM Cares objectives and enhance the customer service function to exceed all customers' expectations. The WM Cares Lead supports the department by providing ongoing assistance to WM Cares representatives, oversight of real-time channel performance, reporting of team metrics, and assist with continuous process improvement. The WM Cares Lead is instrumental in coaching, mentoring, and developing employees in WM Cares Representative or WM Cares Senior Representative positions. Preference to hire from within the current WM CE Team II. Essential Duties and Responsibilities - Provides daily guidance and assistance to WM Cares representatives - Provides ongoing training to new hire WM Cares representatives - Handles customer escalations that may require deviation from standard WM Cares screens, channels, and procedures - Oversees real-time performance of channels and queue management - Monitors communication and provides coaching and feedback as necessary to ensure WM quality standards are exceeded - Provides coaching on WM Cares processes to WM Cares representatives for performance improvement - Mentors WM Cares Senior Representatives and/or high performing WM Cares representatives - Supports Salesforce case management to ensure timely completion of customer issues - Supports MAS case/credit management and review - Provide chat support to WM Cares Representatives and WM Cares Senior Representatives - Maintains routine customer service related reports and creates reports as required and requested by management - Acts as a liaison between the WM Cares representatives, supervisory staff and other departments - Monitor customer issues to identify improvement opportunity trends throughout the business - Performs administrative duties as requested - This job has no direct supervisory duties, however will provide guidance and assistance as required by management. This may include training, coaching and providing feedback to Representatives in addition to assisting with non-routine and escalated customer calls. III. Qualifications The requirements listed below are representative of the qualifications necessary to perform the job. Must live and work in the US. A. Education and Experience - Education: High school diploma or GED (accredited). - Experience: 2 years of relevant work experience in customer service or one year of experience as a Waste Management Team Lead I required. *Internal candidates must be performing in an above average capacity in their current position and be an employee in good standing and have worked at WM for 12 months. - No written or final disciplinary actions of any type within 90 days prior to eligibility of achieving level status. - Must have maintained a minimum average value of Meets or Exceeds Expectations on the Customer Service or other related scorecard for a twelve -month period. B. Other Knowledge, Skills or Abilities Required - Proficient in call center technical knowledge and skills (CSR and ICR) - Proficient in MS Office (Word, Outlook and Excel) - Proficient in Salesforce (i.e. Employee Console) - Proficient in MAS - Excellent verbal, written and analytical skills - Coaching - High customer focus - Gains commitment - Reacts well under pressure - Treats others with respect - Identifies and resolves problems in a timely manner - Prioritizes and plans work activities - Works both independently and with a team to meet site goals - Adapts to frequent changes in the work environment - Manages difficult or emotional customer situations IV. Work Environment *Remote role however, candidates must be within 50 miles from one of our CE Locations to be eligible. The expected pay range for this position across the U.S is $23.00/hr - $27.00/hr. This range represents a good faith estimate for this position. The specific salary offered to a successful candidate may be influenced by a variety of factors including the candidate's relevant experience, education, training, certifications, qualifications, and work location. Benefits At WM, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site. If this sounds like the opportunity that you have been looking for, please click "Apply". ABOUT WM WM (WM.com) is North America's leading provider of comprehensive environmental solutions. Previously known as Waste Management and based in Houston, Texas, WM is driven by commitments to put people first and achieve success with integrity. The company, through its subsidiaries, provides collection, recycling and disposal services to millions of residential, commercial, industrial, medical and municipal customers throughout the U.S. and Canada. With innovative infrastructure and capabilities in recycling, organics and renewable energy, WM provides environmental solutions to and collaborates with its customers in helping them pursue their sustainability goals. WM has the largest disposal network and collection fleet in North America, is the largest recycler of post‑consumer materials and is a leader in beneficial use of landfill gas, with a growing network of renewable natural gas plants and the most landfill gas‑to‑electricity plants in North America. WM’s fleet includes more than 12,000 natural gas trucks – the largest heavy‑duty natural gas truck fleet in the industry in North America. Healthcare Solutions provides collection and disposal services of regulated medical waste, as well as secure information destruction services, in the U.S., Canada and Western Europe. To learn more about WM and the company’s sustainability progress and solutions, visit Sustainability.WM.com. Equal Employment Opportunity For United States: WM is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law. For Canada: WM is committed to the principle of equal employment for all applicants and employees, without discrimination on the basis of all grounds protected by applicable human rights legislation. Accommodations are available on request for candidates taking part in all aspects of the selection process. Please notify us if you require accommodation. Real ID In order to travel by air or access federal property, federal law requires individuals have a REAL ID or an acceptable alternative. This position may require the successful candidate to travel by air for business reasons or service federal property. Accordingly, successful candidates must have, or be willing to obtain, a REAL ID or TSA‑approved alternative.

ABOUT SINCH Sinch is pioneering the way the world communicates. More than 150,000 businesses — including Google, Uber, Paypal, Visa, Tinder, and many others — rely on Sinch’s Customer Communications Cloud to power engaging customer experiences through mobile messaging, voice, and email. Whether you need to verify users or craft omnichannel campaigns, Sinch makes it easy. Our AI-infused Super Network, APIs, and applications ensure you can connect with your customers reliably and securely, at every step of their journey. At Sinch we “Dream Big”, “Win Together”, “Keep it simple”, and “Make it Happen”. These values are our foundation! DESCRIPTION We are looking for a Software Engineer III to join our Mailgun Inspect team. Inspect helps customers test and improve email quality through preview workflows, accessibility checks, code analysis, link and image validation, spam testing, and reporting. In this role, you will focus on building modern frontend experiences using React and TypeScript. You will work closely with product managers, designers, and engineers to deliver scalable, user-friendly features that help customers solve real problems. Experience with Go and/or Node.js is a plus. Your Impact & Responsibilities - Build and maintain frontend applications using React and TypeScript - Develop reusable and scalable UI components - Collaborate with cross-functional teams to deliver customer-facing features - Integrate frontend applications with backend APIs and services - Improve performance, usability, accessibility, and reliability - Participate in code reviews, testing, and troubleshooting - Contribute to technical discussions and continuous improvement REQUIREMENTS - 5+ years of software engineering experience - Strong experience with React and TypeScript - Experience building single-page applications and reusable frontend components - Experience consuming RESTful APIs - Strong understanding of HTML, CSS, and modern frontend development practices - Experience with frontend testing tools such as Cypress, Jest, or Playwright - Strong collaboration and communication skills This is a remote opportunity, but candidates must reside near one of our hub locations for occasional collaboration: Atlanta, GA; Chicago, IL; San Antonio, TX; Denver, CO Who You Are - You are an experienced frontend engineer who enjoys building polished, intuitive product experiences - You have strong experience with React and TypeScript - You care deeply about usability, performance, accessibility, and maintainable code - You enjoy working collaboratively with product managers, designers, and engineers to deliver customer-facing features - You are comfortable navigating ambiguity and turning ideas into practical, production-ready solutions - You have a customer-focused mindset and enjoy solving real user problems - You communicate clearly and effectively with both technical and non-technical stakeholders - You have experience working in a SaaS or subscription-based environment - You bring an understanding of frontend performance, scalable UI patterns, and modern development practices - Experience with data visualization libraries, observability, or monitoring tools is a plus - Bonus points if you have experience with Go and/or Node.js Benefits - STAY HEALTHY: We offer comprehensive market competitive medical, dental, and vision plans. A variety of supplemental plans are also provided to meet your individual needs including access to telehealth for all participants. - CARE FOR YOURSELF: Take advantage of our free virtual counselling resources through our global Employee Assistance Program. Your mental health is as important as your physical health. - SECURE YOUR FUTURE: Plan for your future with our Roth and Pre-tax 401(k) options including an employer match for all participants. - TAKE A BREAK: Enjoy a generous paid time off program. We value balance and understand that performance at work requires time to rest at home and/or rejuvenate on vacation. - PUT FAMILY FIRST: We know that families can be built in a variety of ways; therefore, we offer paid parental leave and family planning support. - WORK WHEREVER: Our flexible remote work offerings allow you to work wherever you are the most productive and successful. It is what you do, not where you work, that matters. - MAKE AN IMPACT: Support betterment in your community and beyond by taking paid time off to support a volunteer program of your choice. The annual starting salary for this position is between $100,000 - 150,000. Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications. This role will be accepting applications until April 24, 2026 at a minimum. Please note that the application timeline may be flexible to accommodate a comprehensive candidate evaluation.

Role Description In this role, you’ll join a high‑impact engineering team building the scalable microservices and cloud‑native systems that power the Wheels Up platform. This role is backend‑leaning with opportunities for full‑stack contributions, and you’ll work in a modern Azure‑integrated environment focused on distributed architecture, performance optimization, and clean API design. You’ll design, architect, and build reusable components and microservices that support mission‑critical workflows across the organization. You’ll own services end‑to‑end—from shaping technical direction and writing production code to deploying, monitoring, and continuously improving them. You’ll collaborate closely with engineering, product, and design partners to deliver high‑quality, user‑centric solutions that scale. Your work will include: - Implementing and maintaining integrations with Azure cloud services - Developing GraphQL and RESTful APIs - Writing robust unit tests - Contributing to a culture of engineering excellence - Exploring new technologies and influencing architectural decisions This role is ideal for someone who loves solving complex engineering problems, thrives in a fast‑moving environment, and wants to build systems that directly shape the future of the Wheels Up ecosystem. Your Key Responsibilities (Essential Functions) - Design, architect, and build scalable, reusable components and microservices that support robust applications - Collaborate with cross-functional teams, including development, design, and product, to bring high-quality, user-friendly solutions to life - Implement and maintain integrations with Azure cloud services, optimizing deployments, scaling, and availability - Develop and maintain GraphQL APIs, ensuring efficient data retrieval and a smooth developer experience for client applications - Write and maintain unit tests for code to ensure reliability, covering edge cases and improving usability - Diagnose, fix, and enhance application performance to provide a stable and scalable platform - Continuously research and adopt new technologies, frameworks, and best practices to enhance development efficiency and code quality Qualifications - Excellent problem-solving and communication skills with the ability to collaborate across teams - Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent practical experience - 5+ years of experience in developing Java web applications in agile environments - Strong proficiency in Java programming for robust application development - Expertise in Spring Framework (Spring Boot, Spring Data, Spring Security) for building microservices with secure and data-driven backends - Experience designing and implementing RESTful APIs and GraphQL APIs - Hands-on experience with Azure Cloud services, including deployment, scaling, and monitoring - Experience designing and deploying distributed, scalable microservices architectures - Docker expertise for building and managing containers - Experience with NoSQL (MongoDB) and SQL (MySQL) database management, with a focus on optimized data management - Proficiency in Git version control for collaborative development Requirements - Experience with CI/CD pipelines and GitHub Actions - Familiarity with message brokers (e.g., Kafka, RabbitMQ) for event-driven architectures - Knowledge of Kubernetes for container orchestration - Experience with monitoring and observability tools (e.g., Datadog, New Relic, Azure Monitor) - Experience in the aviation or travel technology industry - Familiarity with Agile/Scrum methodologies and JIRA for project tracking Physical Requirements - Ability to sit for extended periods while working at a computer - Ability to use standard office equipment including computer, keyboard, and monitor - Occasional travel may be required for team meetings or company events Benefits - Salary Range: $160,000/Yr. to $172,000/Yr. - Discretionary annual incentive program - Tuition Reimbursement - Competitive 401(k) - Comprehensive Medical, Dental, and Vision Insurance - Complimentary access to mental health and wellness counseling through Spring Health - Financial planning assistance - A variety of additional programs and services in support of your total well-being

Este é um cargo remoto. Curte tecnologia, inovação e tem agilidade no DNA? Então talvez você tenha acabado de encontrar o seu próximo desafio! Na Spassu, estamos com um projeto incrível no ar — e ele está prontíssimo para receber profissionais com aquele algo a mais. Se você é Desenvolvedor ABAP, tem perfil inquieto, gosta de aprender e quer crescer junto com uma empresa que valoriza ideias novas, vem com a gente! Aqui, você vai encontrar espaço para expandir seus conhecimentos, aplicar seu talento e fazer parte de algo realmente significativo. Inscreva-se e venha transformar com a Spassu! Os CV's permanecerão em poder da empresa enquanto perdurar o processo seletivo e pelo período adicional de 6 meses, para eventuais processos seletivos futuros, em atendimento a Lei Geral de Proteção de Dados. PRINCIPAIS ATIVIDADES: Atuar para que o conceito Scrum seja entendido, aplicado e disseminado pela organização, facilitar o mapeamento e proposição de melhorias no processo de aplicação do SCRUM nas equipes de desenvolvimento, colaborar na análise e registro das necessidades de negócio do cliente, propondo soluções de negócio que melhor o atendam, auxiliar o Product Owner na manutenção e priorização do Backlog do Produto, garantir a realização e o atingimento dos objetivos dos eventos Scrum, apoiar o Time Scrum na remoção de impedimentos, auxiliar na auto-organização do time, sugerindo técnicas e facilitando processos e pessoas. • Analisar os processos de negócio da empresa para determinar a melhor forma de implementar/manter o SAP; • Configurar o Sistema de acordo com as necessidades e requisitos estabelecidos; • Fornecer o suporte e capacitar os usuários na correta utilização do Sistema; • Realizar testes de funcionamento para garantir a correta funcionalidade; • Fornecer o suporte e manutenção continua ao sistema; • Mapear as necessidades do negócio por meio de consulta, análises e observações direcionadas; • Avaliar a infraestrutura de TI existente e recomendar melhorias; • Mapear e solucionar problemas que podem afetar o desempenho do software; · Atuar na camada funcional e de negócios das soluções de Business Intelligence / Analytics dentro do ecossistema SAP. Requisitos Graduação completa na área de Tecnologia da Informação, ou conclusão de qualquer curso superior acompanhado de certificado de curso de pós-graduação (especialização, mestrado ou doutorado) na área de Tecnologia da Informação de, no mínimo, 360 horas. Experiência desejável: 03 anos em Atuação em desenvolvimento de sistemas utilizando ABAP e Webdynpro em ambiente SAP ECC ou S/4HANA. Graduação completa na área de Tecnologia da Informação, ou conclusão de qualquer curso superior acompanhado de certificado de curso de pós graduação (especialização, mestrado ou doutorado) na área de Tecnologia da Informação de, no mínimo, 360 horas. Curso da Academia SAP (ou equivalente) no módulo em que for atuar. Experiência desejável. 03 anos nos principais produtos/módulos integrantes da solução SAP implementados em Gestão de Pessoas – PA, PY, LSO, PD, Time, eRecruting, EH&S, eSocial, PCP e Business Warehouse (BW); Conhecimentos: Módulos SAP; Possuir alto conhecimento em: produtos/módulos integrantes da solução SAP implementados em Gestão de Pessoas – PA, PY, LSO, PD, Time, eRecruting, EH&S, eSocial e PCP e Business Warehouse (BW). Benefícios Plano de Saúde Plano Odontológico Seguro de Vida Vale Alimentação ou Refeição Vale Transporte WellHub - Gympass