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Senior Customer Service Representative – First Call Resolution
Location
Alabama + 34 moreAll locations: Alabama | Connecticut | District Of Columbia | Florida | Illinois | Iowa | Kansas | Kentucky | Louisiana | Maine | Nebraska | New Hampshire | New Jersey | New York | North Carolina | North Dakota | Ohio | Oklahoma | Maryland | Massachusetts | Michigan | Minnesota | Mississippi | Missouri | Pennsylvania | Rhode Island | South Carolina | South Dakota | Tennessee | Texas | Vermont | Virginia | Washington | West Virginia | Wisconsin
Posted
51 days ago
Salary
$43.2K - $66.4K / year
Seniority
Senior
Job Description
Senior Customer Service Representative – First Call Resolution
Genworth
• Provide exceptional customer service through timely, accurate, and courteous responses to customers, family members, caregivers, providers, and internal care partners • Quickly assess customer needs through active listening and critical thinking to provide accurate, first-call resolution • Serve as a flexible, solution-oriented point of contact, resolving customer requests from intake through completion by coordinating scheduling, documentation, and follow-up with internal teams and external partners • Address issues proactively and effectively to prevent escalations and recurring customer concerns • Meet or exceed defined performance and quality metrics, including call handling, productivity, scheduling accuracy, and referral and transfer expectations • Support system updates by participating in user testing and providing feedback before changes are deployed • Actively contribute to a positive team environment through effective communication and collaboration • Provide coaching and training to new team members and support cross-functional shadowing efforts • Perform other duties as assigned that support CareScout’s business needs and evolving initiatives
Job Requirements
- Strong customer service skills with at least 2 years of experience
- High school diploma or equivalent
- Ability to successfully complete virtual “classroom” training prior to transitioning into job responsibilities; this requires being on-camera, actively participating, and meeting all training requirements
- Reliable high-speed internet (minimum 50 Mbps), with consistent bandwidth that is not subject to frequent throttling
- A dedicated, distraction-free home office set up, including a desk or workstation suitable for full-time remote work
- Positive energy, optimistic outlook and a caring, compassionate attitude, in particular with the aging population
- Exhibit integrity, accountability, and a collaborative team mindset
- Ability to manage multiple tasks and deadlines in a fast-paced environment while maintaining accuracy and quality
- Apply strong critical thinking, problem‑solving, conflict resolution, collaboration, adaptability, and ownership to resolve customer issues effectively
- Demonstrate strong written and oral communication, organizational, and time management skills to manage priorities and meet deadlines
- Proficient with computer applications, including MS Office and workflow management tools
Benefits
- Competitive Compensation & Total Rewards Incentives
- Comprehensive Healthcare Coverage
- Multiple 401(k) Savings Plan Options
- Auto Enrollment in Employer-Directed Retirement Account Feature (100% employer-funded!)
- Generous Paid Time Off – Including 12 Paid Holidays, Volunteer Time Off and Paid Family Leave
- Disability, Life, and Long-Term Care Insurance
- Tuition Reimbursement, Student Loan Repayment and Training & Certification Support
- Wellness support including gym membership reimbursement and Employee Assistance Program resources (work/life support, financial & legal management)
- Caregiver and Mental Health Support Services
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Remote BCBA: Assessor and Support caseload!
Center for Social DynamicsThe Center for Social Dynamics (CSD), founded in 2012, is a behavioral health organization committed to improving the lives of individuals with autism and other developmental needs
Clinicians With Purpose and Impact Advancing Quality Care and Clinical Excellence At CSD The role at CSD is designed for Board Certified Behavior Analysts (BCBA) ready to join and lead breakthrough and innovative ABA programs focused on clinical quality and client experience. This position combines clinical expertise, strategic oversight, and team mentorship to ensure high-quality, ethical ABA services. 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Customer Care Specialist
GallagherInclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on protected characteristics by applicable federal, state, or local laws.
Introduction At Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it’s shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them. We’re a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you’re looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher. Overview Your Way Insurance is a people-first organization built on compassion, integrity, and service. Our greatest strength lies in our talented and driven team, dedicated to helping seniors find Medicare plans that truly fit their needs, the right way. Through our one-stop shopping experience, we make it easy to compare top national health insurance carriers and choose coverage with confidence. Now part of Gallagher, a global leader in insurance, risk management, and consulting, you’ll join a network of professionals committed to empowering individuals, businesses, and communities to thrive. We believe every candidate brings something unique to the table, including you! This is a fully remote role. An application with us takes only 3 minutes! 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We value inclusion and diversity Click Here to review our U.S. Eligibility Requirements Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. 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Advertising Support Associate
Scorpion Enterprises, LLCScorpion is the leading provider of technology and services helping local businesses thrive. We do this by helping customers understand local market dynamics, make the most of their marketing, and deliver experiences their customers will love. We offer tools to know what’s going on with marketing, competitors, and customers. We offer a unique blend of AI support and teams of real human people with local expertise committed to customer success. Our technology and personalized tools bring everything together to help local businesses easily understand their unique business, market, and customer needs. We put SEO, Reviews, Advertising, Email Marketing, Chat and Messaging, Social Media, Website, Lead Management, Appointment Scheduling, and more to work for local businesses. We’re a technology-led service with a human touch.
About Us Scorpion is the leading provider of technology and services helping local businesses thrive. We do this by helping customers understand local market dynamics, make the most of their marketing, and deliver experiences their customers will love. We offer tools to know what’s going on with marketing, competitors, and customers. We offer a unique blend of AI support and teams of real human people with local expertise committed to customer success. At Scorpion, we are ready to do whatever it takes to help our clients reach their goals. Our technology and personalized tools bring everything together to help local businesses easily understand their unique business, market, and customer needs. We put SEO, Reviews, Advertising, Email Marketing, Chat and Messaging, Social Media, Website, Lead Management, Appointment Scheduling, and more to work for local businesses. We’re a technology-led service with a human touch. About the Role As an Advertising Support Associate specializing in Google’s Local Services Ads (LSA), you will play a pivotal role in guiding clients through the LSA onboarding and verification process. You will help maximize their digital presence, enhance overall marketing success, and strengthen the partnership between Scorpion and its clients. What Your Success Will Look Like - Efficiently work with the team to launch and support the management of clients' Local Services Ads (LSA) profiles - Collaborate with Account Managers to identify and prioritize clients for LSA onboarding - Assist in collecting, tracking, and reporting data related to billing and other relevant metrics - Support Account Managers and clients through the LSA onboarding process, escalating issues as needed - Serve as a point of contact between Scorpion, Google, Pinkerton, Evident, and clients to maintain seamless communication - Address basic issues within the LSA process, escalating complex challenges to senior team members - Stay informed about industry trends, best practices, and developments in the LSA product space Who you are and what you bring - Education - Bachelor's degree in Marketing, Advertising, Business, Communications, or a related field—or equivalent practical experience. - Experience - 0-1 year, including internships. Great for recent graduates or early-career professionals. - Certifications - Relevant certifications in digital marketing or Google Ads are a plus - Skills - Strong analytical and problem-solving abilities. - Clear communication and collaboration skills. - Nice to have: Hands-on experience with Google’s Local Services Ads and Google Business Profile. Our Scorpion Values Winning Mindset: When our clients win, we win. Genuine Care: We only succeed when we are truly invested in our clients and each other. Unmatched Results: We deliver more than expected–and then some–driving the best results and impacting lives. Constant Improvement: We believe there is always a better way. We learn we ask “What if?” we build and then do it again. Unbeatable Teamwork: We come from different backgrounds but have the same vision. We only get there by doing it together, as a team. Compensation We acknowledge that states have passed legislation promoting pay transparency. As a national employer, Scorpion has made the decision to post our expected pay rate or pay range (as applicable) in all our job postings, regardless of geographic location. - The base salary range is $55,000 (entry-level) - $65,000 (highly experienced), exclusive of fringe benefits. If you are hired at Scorpion, your final base salary compensation will be determined based on factors such as geographic location, skills, education, and/or experience. Additionally, we believe in the importance of pay equity and consider the internal equity of our current team members as a part of any final offer. Please keep in mind that the range mentioned above is the total salary range for the role. Hiring at the maximum of the range would not be typical in order to allow for future & continued salary growth. - The compensation package may also include incentive compensation opportunities in the form of discretionary bonuses or commissions. 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These benefits provide enough choice and flexibility to keep our employees and their families healthy and happy—today and tomorrow. - 100% employer-paid medical, dental, and vision insurance - Flexible paid time off, so you can rest, relax, and recharge away from work - Paid parental leave - Paid cell phone and service - Remote office allowance - Professional development and development courses - Regular manager check-ins to drive performance and career growth through Lattice Scorpion is an equal opportunity employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, or physical or mental disability. We believe in creating a dynamic work environment that values diversity and inclusion. Reasonable Accommodations Scorpion participates in the E-Verify program to confirm employment authorization of all newly hired employees. The E-Verify process is completed during new hire onboarding and completion of the Form I-9, Employment Eligibility Verification, at the start of employment. E-Verify is not used as a tool to pre-screen candidates. For more information on E-Verify, please visit www.uscis.gov.

