Introduction At Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it’s shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them. We’re a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you’re looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher. Overview Your Way Insurance is a people-first organization built on compassion, integrity, and service. Our greatest strength lies in our talented and driven team, dedicated to helping seniors find Medicare plans that truly fit their needs, the right way. Through our one-stop shopping experience, we make it easy to compare top national health insurance carriers and choose coverage with confidence. Now part of Gallagher, a global leader in insurance, risk management, and consulting, you’ll join a network of professionals committed to empowering individuals, businesses, and communities to thrive. We believe every candidate brings something unique to the table, including you! This is a fully remote role. An application with us takes only 3 minutes! How you'll make an impact - Accepting internal inbound calls from sales agents to conduct third party verification - Verify client’s information, Dr’s & Rx as shown on their application & confirm intent to enroll - Conduct HRA/MCA assessments - Present options for Carrier mail order pharmacy - Answer questions customer may have with their new plan - Driving higher effectuation & long-term value for company About You - An active Resident Health Insurance License and any additional certifications/licenses as required by CMS - Ability to interact professionally with customers, addressing their needs and concerns effectively. - Experience using Customer Relationship Management (CRM) software, call center software, and Medicare Enrollment tools to manage customer interactions and resolve customer issues. - Skills in Microsoft Office applications for organizing and tracking information. - Attention to detail and the ability to maintain accurate and organized records of customer interactions. - Comprehensive understanding of Medicare regulations, policies, and procedures in the US healthcare system. - Ability to explain complex healthcare information to clients in a clear and understandable manner. - Commitment to ongoing education and training to stay updated with changes in Medicare regulations and policies as set by CMS and other relevant governing bodies. - A valid and active license to sell Medicare plans as well as prior experience working in the healthcare industry are desirable, but not required. Compensation and benefits We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve: - Medical/dental/vision plans, which start from day one! - Life and accident insurance - 401(K) and Roth options - Tax-advantaged accounts (HSA, FSA) - Educational expense reimbursement - Paid parental leave Other benefits include: - Digital mental health services (Talkspace) - Flexible work hours (availability varies by office and job function) - Training programs - Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing - Charitable matching gift program - And more... **The benefits summary above applies to fulltime positions. If you are not applying for a fulltime position, details about benefits will be provided during the selection process. We value inclusion and diversity Click Here to review our U.S. Eligibility Requirements Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

About Us Scorpion is the leading provider of technology and services helping local businesses thrive. We do this by helping customers understand local market dynamics, make the most of their marketing, and deliver experiences their customers will love. We offer tools to know what’s going on with marketing, competitors, and customers. We offer a unique blend of AI support and teams of real human people with local expertise committed to customer success. At Scorpion, we are ready to do whatever it takes to help our clients reach their goals. Our technology and personalized tools bring everything together to help local businesses easily understand their unique business, market, and customer needs. We put SEO, Reviews, Advertising, Email Marketing, Chat and Messaging, Social Media, Website, Lead Management, Appointment Scheduling, and more to work for local businesses. We’re a technology-led service with a human touch. About the Role As an Advertising Support Associate specializing in Google’s Local Services Ads (LSA), you will play a pivotal role in guiding clients through the LSA onboarding and verification process. You will help maximize their digital presence, enhance overall marketing success, and strengthen the partnership between Scorpion and its clients. What Your Success Will Look Like - Efficiently work with the team to launch and support the management of clients' Local Services Ads (LSA) profiles - Collaborate with Account Managers to identify and prioritize clients for LSA onboarding - Assist in collecting, tracking, and reporting data related to billing and other relevant metrics - Support Account Managers and clients through the LSA onboarding process, escalating issues as needed - Serve as a point of contact between Scorpion, Google, Pinkerton, Evident, and clients to maintain seamless communication - Address basic issues within the LSA process, escalating complex challenges to senior team members - Stay informed about industry trends, best practices, and developments in the LSA product space Who you are and what you bring - Education - Bachelor's degree in Marketing, Advertising, Business, Communications, or a related field—or equivalent practical experience. - Experience - 0-1 year, including internships. Great for recent graduates or early-career professionals. - Certifications - Relevant certifications in digital marketing or Google Ads are a plus - Skills - Strong analytical and problem-solving abilities. - Clear communication and collaboration skills. - Nice to have: Hands-on experience with Google’s Local Services Ads and Google Business Profile. Our Scorpion Values Winning Mindset: When our clients win, we win. Genuine Care: We only succeed when we are truly invested in our clients and each other. Unmatched Results: We deliver more than expected–and then some–driving the best results and impacting lives. Constant Improvement: We believe there is always a better way. We learn we ask “What if?” we build and then do it again. Unbeatable Teamwork: We come from different backgrounds but have the same vision. We only get there by doing it together, as a team. Compensation We acknowledge that states have passed legislation promoting pay transparency. As a national employer, Scorpion has made the decision to post our expected pay rate or pay range (as applicable) in all our job postings, regardless of geographic location. - The base salary range is $55,000 (entry-level) - $65,000 (highly experienced), exclusive of fringe benefits. If you are hired at Scorpion, your final base salary compensation will be determined based on factors such as geographic location, skills, education, and/or experience. Additionally, we believe in the importance of pay equity and consider the internal equity of our current team members as a part of any final offer. Please keep in mind that the range mentioned above is the total salary range for the role. Hiring at the maximum of the range would not be typical in order to allow for future & continued salary growth. - The compensation package may also include incentive compensation opportunities in the form of discretionary bonuses or commissions. Our Interview Process We value your time and want to give you the best opportunity to showcase your skills. Here’s what to expect: - Initial Phone Screen: 30-minute conversation with a recruiter to learn more about you and share details about the role. - First Interview: 30-minute Zoom with the hiring manager to dive deeper into your experience and goals. - Second Interview: 60-minute in-person panel interview with the hiring team. Our Benefits We invest in our employees by offering them diverse benefits from best-in-class carriers. These benefits provide enough choice and flexibility to keep our employees and their families healthy and happy—today and tomorrow. - 100% employer-paid medical, dental, and vision insurance - Flexible paid time off, so you can rest, relax, and recharge away from work - Paid parental leave - Paid cell phone and service - Remote office allowance - Professional development and development courses - Regular manager check-ins to drive performance and career growth through Lattice Scorpion is an equal opportunity employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, or physical or mental disability. We believe in creating a dynamic work environment that values diversity and inclusion. Reasonable Accommodations Scorpion participates in the E-Verify program to confirm employment authorization of all newly hired employees. The E-Verify process is completed during new hire onboarding and completion of the Form I-9, Employment Eligibility Verification, at the start of employment. E-Verify is not used as a tool to pre-screen candidates. For more information on E-Verify, please visit www.uscis.gov.

I. Job Summary The Team Lead position collaborates with a team of Customer Service Representatives (CSRs) and/or Inside Commercial Representatives (ICRs) interacting with WM Customers via Multi-Channel Customer Service, which may be a combination of platforms including phone, email, live chat, or self-service channels to meet overall contact center objectives and enhance the customer service function to exceed all customers' expectations. The Team Lead supports the contact center by providing ongoing assistance to contact center representatives, oversight of real-time contact center performance, and reporting of contact center metrics. Preference to hire from within the current WM CE Team Looking to support the following Market Areas: PNW, FC, NCA, SCA II. Essential Duties and Responsibilities   - Provides daily guidance and assistance to contact center representatives - Provides ongoing training to new hire contact center representatives - Handles customer escalations that may require deviation from standard screens, scripts, and procedures - Oversees real-time performance of site and queue management - Monitors calls and provides feedback as necessary to ensure contact centers quality standards are exceeded - Supports case management/credit approvals and review - Maintains routine customer service related reports and creates reports as required and requested by management - Acts as a liaison between contact center representatives, supervisory staff and other departments - Performs administrative duties as requested - This job has no direct supervisory duties, however will provide guidance and assistance as required by management. - This may include training and providing feedback to contact center representatives in addition to assisting with non-routine and escalated customer calls. - Interacts with WM Customers via Multi-Channel Customer Service, which may be a combination of platforms including phone, email, live chat, or self-service channels. - Flexible scheduling and willingness to perform other tasks as required by delivery channel. III. Qualifications The requirements listed below are representative of the qualifications necessary to perform the job. Must live and work in the US.    A. Education and Experience - Education: High School Diploma or GED (accredited) required  - Experience: 2 years of experience as a WM CSR/ICR required. B. Other Knowledge, Skills or Abilities Required - Proficient in contact center technical knowledge and skills - Proficient in MS Office (Word, Outlook and Excel) - Excellent verbal, written and analytical skills - High customer focus - Reacts well under pressure - Treats others with respect - Identifies and resolves problems in a timely manner - Prioritizes and plans work activities - Works both independently and with a team to meet site goals - Adapts to frequent changes in the work environment - Manages difficult or emotional customer situations The expected base pay range for this position across the U.S. is $21.15-$26.44. This range represents a good faith estimate for this position. The specific salary offered to a successful candidate may be influenced by a variety of factors including the candidate’s relevant experience, education, training, certifications, qualifications, and work location. Benefits At WM, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site. If this sounds like the opportunity that you have been looking for, please click "Apply". Internal candidates must be performing in an above average capacity in their current position, be an employee in good standing and have worked at WM for 12 months. No written or final disciplinary actions of any type within 180 days prior to eligibility of achieving level status. Must have maintained a minimum average value of Meets or Exceeds Expectations on the Customer Service or other related scorecard for a twelve -month period. ABOUT WM WM (WM.com) is North America's leading provider of comprehensive environmental solutions. Previously known as Waste Management and based in Houston, Texas, WM is driven by commitments to put people first and achieve success with integrity. The company, through its subsidiaries, provides collection, recycling and disposal services to millions of residential, commercial, industrial, medical and municipal customers throughout the U.S. and Canada. With innovative infrastructure and capabilities in recycling, organics and renewable energy, WM provides environmental solutions to and collaborates with its customers in helping them pursue their sustainability goals. WM has the largest disposal network and collection fleet in North America, is the largest recycler of post‑consumer materials and is a leader in beneficial use of landfill gas, with a growing network of renewable natural gas plants and the most landfill gas‑to‑electricity plants in North America. WM’s fleet includes more than 12,000 natural gas trucks – the largest heavy‑duty natural gas truck fleet in the industry in North America. Healthcare Solutions provides collection and disposal services of regulated medical waste, as well as secure information destruction services, in the U.S., Canada and Western Europe. To learn more about WM and the company’s sustainability progress and solutions, visit Sustainability.WM.com. Equal Employment Opportunity For United States: WM is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law. For Canada: WM is committed to the principle of equal employment for all applicants and employees, without discrimination on the basis of all grounds protected by applicable human rights legislation. Accommodations are available on request for candidates taking part in all aspects of the selection process. Please notify us if you require accommodation. Real ID In order to travel by air or access federal property, federal law requires individuals have a REAL ID or an acceptable alternative. This position may require the successful candidate to travel by air for business reasons or service federal property. Accordingly, successful candidates must have, or be willing to obtain, a REAL ID or TSA‑approved alternative. What is the value of a WM job? At WM we know that the value of a WM job is more than a paycheck. It’s a way to create opportunities for you and your family. This is why we are constantly working to make WM a great place to work and grow a career. We Are WM is what defines the perks of being in the WM family – from benefits, to resources and engagement activities. We are People First. We are Committed to Your Growth. We Are Investing in You. We are a Family. We are Stable. We are Always Working for a Sustainable Tomorrow.

Customer Support Specialist – Flexible in NSW Sydney Sandvik is a global, high-tech engineering group providing solutions that enhance productivity, profitability and sustainability for the manufacturing, mining and infrastructure industries. We are at the forefront of digitalization and focus on optimizing our customers’ processes. Our world-leading offering includes equipment, tools, services and digital solutions for machining, mining, rock excavation and rock processing. In 2026 the Group had approximately 41,000 employees and revenues of about SEK 123 billion in more than 150 countries. We are currently looking for a Customer Support Specialist to support our Australia market. PRIMARY AREAS OF RESPONSIBILITY Interfacing with Frontline Sales / First-line Support / Sales Process - Point of contact for global order escalations, Claim returns, and Sales returns. - Work with Seco processes with ERP M3 system and all integrated systems and applications. - In case of case escalation from first-line support, connect to customers according to SLA to communicate findings and solutions. - Document the deviation in the processes followed in GIST and communicate those to the Quality analyst / GIST expert / Sales Process team. Order processing, maintenance, and order delivery. - Handle order inquiries like amending or fixing errors, canceling orders, and M3 error handling. - Provide prompt response for inquiries or requests within the scope of contents available in ERP M3 system / CRM / other available databases. - Secure data quality within the systems and adhere to internal control and compliance. - Acting as backup in case of short staffing of first-line support - Deliver on KPIs & targets set to support the strategic direction. - Secure delivery and related administration, managing expedites and handling delivery through shipping providers. Claim returns, and Sales returns. - Processing the claim return and sales return in ERP M3 and arranging handover to the logistics partner for sending over to DC after the approvals as per the authority matrix of the country. Export Market - Point of contact for collecting customer inquiries and routing them to internal stakeholders for providing the solution - Secure delivery and related administration, managing expedites and handling delivery through shipping providers, export documentation, county of origin, trade certificates, delivery contract, and other needed documentation. - Case Management - Provide 2°line customer support via our case management solutions and internal Knowledge Base - Route higher level or outside of scope and/or knowledge to global network points of contact using the Case Management process. - Actively use the CRM solution to work within the defined processes, manage customer relations capture leads, and turn them into opportunities when possible. - Troubleshoots, routes, and resolves customer complaints. - Create cases within the case management system to keep records as tickets to customer queries, incidents, and requests and communicate them according to the processes within the company. - Handling escalation of unresolved customer inquiries - Follow up with customers on open cases according to SLA. - - In addition, the employee may be assigned other duties within the area of their competence. - - *Internal stakeholder / Export market- more engaged and customer-facing / Actual end customer – Only transactional order processing, maintenance, and delivery. REQUIRED COMPETENCIES - Skills/Behaviours (rated from 1 to 5 scale, whereof 5 is the highest) - High Customer Focus (4-5) - Passion for customer service (4-5) - Flexibility (3-4) - Resilient (3-4) - Proficient in written/verbal English communication skills. Additional proficiency in other languages is valued (3-4) - Be persuasive and have good interpersonal skills (3-4) - Problem Solving (3-4) What we offer At Sandvik, you will join a truly international environment where innovation, collaboration and continuous improvement are part of everyday life. We offer: Opportunities for professional and personal development A culture rooted in our values: Winning Together, Curiosity, Responsibility and Customer Focus Supportive colleagues and a workplace that values diversity, inclusion and different perspectives Visit our Stories Hub, LinkedIn or Facebook to get to know us better. Application We look forward to receiving your application no later than 30th April 2026. Our recruitment process is open, transparent and fair. All applicants are evaluated against the same criteria to ensure we select the best match for this role. Apply via home.sandvik/career, reference Contact information For questions about the recruitment process, please contact Patricia.Parada@secotools.com. Prior to this recruitment, we have already decided which advertising channels and marketing campaigns we wish to utilize, and we respectfully decline any contact from marketing or recruitment agencies regarding additional channels or campaigns.