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Born from technology. Leading with empathy.
Service Desk Engineer – 3rd Shift
Location
United States
Posted
64 days ago
Salary
$40K - $50K / year
Seniority
Senior
Job Description
Service Desk Engineer – 3rd Shift
Mpathic
• Provide first-contact direct technical support for client issues (login, software, hardware) • Monitor and respond to system alerts and urgent cases • Administer and troubleshoot Windows Server environments and Active Directory • Support end-user devices, LAN/WAN environments, and corporate infrastructure • Use RMM and case tracking systems to document, track, and resolve issues • Communicate clearly with clients via voice calls, setting expectations and providing updates • Collaborate with internal teams and third-party vendors for issue resolution • Follow documented procedures and contribute to process improvements
Job Requirements
- 0–3 years of IT support experience (or equivalent aptitude)
- Empathetic, client-first mindset with strong interpersonal skills
- High attention to detail and ability to follow structured processes
- Strong troubleshooting skills in Windows OS, Microsoft 365, and standard IT issues
- Familiarity with Active Directory, Azure AD, DNS, DHCP, RDS, and PowerShell
- Excellent written and verbal communication skills
- Demonstrated interest in continuous learning and technical growth
- Prior experience in a Windows System Administration or IT Service Desk role (preferred)
- Experience with virtualization (VMware or Hyper-V) and remote PC management (preferred)
- Certifications: CompTIA A+, Network+, Server+, Microsoft 365 Fundamentals, ITF+ (preferred)
Benefits
- Work from the comfort of your home with all equipment provided
- Be part of a high-impact team supporting critical IT operations
- Competitive pay with additional compensation for overnight work
- Opportunities for growth and skill development in a fast-paced environment
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