Senior CTA ICON plc is a world-leading healthcare intelligence and clinical research organization. We’re proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development As a Senior CTA at ICON, you will support the management and monitor of clinical trial sites by ensuring compliance with study protocols, regulatory requirements, and Good Clinical Practice (GCP) guidelines. What You Will Do: You will contribute to clinical research activities, taking responsibility for your deliverables and working collaboratively. Key responsibilities include: - Coordinating monitoring activities at clinical trial sites, ensuring adherence to study protocols and timely resolution of site-related issues. - Assisting in the preparation and review of regulatory documents, ensuring all site activities are compliant with GCP and applicable regulations. - Collaborating with cross-functional teams to facilitate effective communication and support for trial sites throughout the study lifecycle. - Tracking site performance metrics, analyzing data, and providing reports to enhance site management efficiency. - Participating in training initiatives and mentoring junior staff to support their development in clinical trial management. Your Profile: You will bring relevant clinical research experience, along with the following qualifications and skills. Required qualifications and experience: - Bachelor's degree in a relevant field such as life sciences, healthcare administration, or clinical research. - Experience in clinical research, site management, or monitoring, with a solid understanding of clinical trial processes and GCP guidelines. - Strong organizational and project management skills, with the ability to handle multiple priorities and deadlines. - Excellent analytical skills and attention to detail, with a focus on maintaining high-quality standards. - Exceptional communication and interpersonal skills, with the ability to build and maintain effective relationships with site personnel and cross-functional teams. What ICON can offer you: Our success depends on the quality of our people. That’s why we’ve made it a priority to build a diverse culture that rewards high performance and nurtures talent. In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family. Our benefits examples include: - Various annual leave entitlements - A range of health insurance offerings to suit you and your family’s needs. - Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead. - Global Employee Assistance Programme, TELUS Health, offering 24-hour access to a global network of over 80,000 independent specialised professionals who are there to support you and your family’s well-being. - Life assurance - Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidised travel passes, health assessments, among others. Visit our careers site to read more about the benefits ICON offers. At ICON, inclusion & belonging are fundamental to our culture and values. We’re dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know or submit a request here. Interested in the role, but unsure if you meet all of the requirements? We would encourage you to apply regardless – there’s every chance you’re exactly what we’re looking for here at ICON whether it is for this or other roles. Are you a current ICON Employee? Please click here to apply

• Administering, maintaining, and developing the ServiceNow platform across the organization. • Handle technical administration and maintenance of ServiceNow ITSM Professional within a Domain Separated environment. • Identify ways to optimize the platform to enhance overall user satisfaction. • Collaborate with cross-functional teams to develop scalable enhancements and integrations. • Design workflows and business rules on ServiceNow to improve services. • Serve as the primary contact for operational requests, issues, and planning related to ServiceNow. • Manage ServiceNow release upgrades. • Partner closely with Software Development Engineers to coordinate updates, patches, and configuration adjustments. • Deliver training on ServiceNow procedures and processes.

This is a remote position. SUMMARY The ServiceNow Architect serves a dual role as both platform architect and senior developer. This role is responsible for designing scalable, secure, and supportable ServiceNow solutions while also actively contributing to complex development and integrations. This position plays a critical role in ensuring the ServiceNow platform supports Managed Services requirements across all teams. JOB RESPONSIBILITIES - Design ServiceNow architecture aligned to Managed Services business objectives - Lead development of complex workflows, integrations, and automations - Serve as technical authority for ServiceBridge and eBonding implementations - Define platform standards, development patterns, and integration frameworks - Perform senior-level development including scripting, APIs, and data integrations - Review and approve technical designs and code from other developers - Partner with Internal IT architects to ensure alignment and avoid conflicts - Support platform performance, scalability, and security best practices - Provide technical guidance and mentorship to developers QUALIFICATIONS - 7+ years of ServiceNow development experience - Deep expertise in Flow Designer, IntegrationHub, Scripted APIs, and custom applications - Strong understanding of ITSM, CMDB, and platform architecture - Experience integrating ServiceNow with external platforms and client systems - Nice to have - ServiceNow Certified Technical Architect (CTA) or progress toward CTA - Experience in MSP or Managed Services environments - Strong knowledge of REST/SOAP, JSON, OAuth, and enterprise integrations JOB REQUIREMENTS - Should be willing to accept a long-term work-from-home arrangement. - Should be amenable to a permanent night shift schedule.

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together. Job Summary Genesys is seeking a Senior Business Systems Analyst (BSA) with strong ServiceNow experience to support and enhance our enterprise ServiceNow platform. This role partners with business stakeholders, platform teams, and technical resources to design, configure, and optimize scalable ServiceNow solutions that improve service delivery, governance, and user experience. The BSA role translates business requirements into effective platform configurations while promoting standardization, automation, data integrity, and continuous improvement. At Genesys, we are transforming the customer experience landscape with empathy, innovation, and global impact. Joining Genesys means collaborating with global teams to build trusted platforms that power meaningful customer and employee experiences. Working hours: 2 PM IST-11 PM IST Key Responsibilities (Spread across several roles – so no one role will own all of this) - Lead onboarding of new teams, applications, and capabilities into the ServiceNow ITSM ecosystem, aligning workflows to enterprise standards and ITIL best practices - Partner with business stakeholders to shape enhancements, define success metrics, and translate outcomes into actionable user stories - Drive adoption and continuous improvement through KPI definition, dashboard development, and Performance Analytics reporting - Provide insight into ITSM maturity, service performance, and process compliance to support data-driven decision making - Support CMDB data integrity and CSDM alignment in partnership with platform stakeholders - Govern and optimize the knowledge management ecosystem across ServiceNow and integrated documentation platforms - Facilitate training and enablement to increase platform adoption and process consistency · Required Qualifications - 3–6+ years of hands-on ServiceNow platform experience - Experience supporting multiple ServiceNow modules - Strong understanding of enterprise service management processes - Experience gathering requirements and translating them into platform solutions - Experience building reports and dashboards in ServiceNow - Strong stakeholder communication skills - Experience working in Agile environments Preferred Qualifications (A “nice to have”, but not a disqualifier if not acquired) - ServiceNow Certified System Administrator (CSA) - ServiceNow Implementation Specialist certifications - ITIL 4 Foundation certification - Familiarity with CSDM/CMDB and platform governance practices - Experience supporting integrations or automation initiatives #LI-GR1 #LI-Remote If a Genesys employee referred you, please use the link they sent you to apply. About Genesys: Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com. Reasonable Accommodations: If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com. You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email. This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response. Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase.