Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together. Job Summary Genesys is seeking a Senior Business Systems Analyst (BSA) with strong ServiceNow experience to support and enhance our enterprise ServiceNow platform. This role partners with business stakeholders, platform teams, and technical resources to design, configure, and optimize scalable ServiceNow solutions that improve service delivery, governance, and user experience. The BSA role translates business requirements into effective platform configurations while promoting standardization, automation, data integrity, and continuous improvement. At Genesys, we are transforming the customer experience landscape with empathy, innovation, and global impact. Joining Genesys means collaborating with global teams to build trusted platforms that power meaningful customer and employee experiences. Working hours: 2 PM IST-11 PM IST Key Responsibilities (Spread across several roles – so no one role will own all of this) - Lead onboarding of new teams, applications, and capabilities into the ServiceNow ITSM ecosystem, aligning workflows to enterprise standards and ITIL best practices - Partner with business stakeholders to shape enhancements, define success metrics, and translate outcomes into actionable user stories - Drive adoption and continuous improvement through KPI definition, dashboard development, and Performance Analytics reporting - Provide insight into ITSM maturity, service performance, and process compliance to support data-driven decision making - Support CMDB data integrity and CSDM alignment in partnership with platform stakeholders - Govern and optimize the knowledge management ecosystem across ServiceNow and integrated documentation platforms - Facilitate training and enablement to increase platform adoption and process consistency · Required Qualifications - 3–6+ years of hands-on ServiceNow platform experience - Experience supporting multiple ServiceNow modules - Strong understanding of enterprise service management processes - Experience gathering requirements and translating them into platform solutions - Experience building reports and dashboards in ServiceNow - Strong stakeholder communication skills - Experience working in Agile environments Preferred Qualifications (A “nice to have”, but not a disqualifier if not acquired) - ServiceNow Certified System Administrator (CSA) - ServiceNow Implementation Specialist certifications - ITIL 4 Foundation certification - Familiarity with CSDM/CMDB and platform governance practices - Experience supporting integrations or automation initiatives #LI-GR1 #LI-Remote If a Genesys employee referred you, please use the link they sent you to apply. About Genesys: Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com. Reasonable Accommodations: If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com. You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email. This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response. Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase.

About Boomi and What Makes Us Special Are you ready to work at a fast-growing company where you can make a difference? Boomi aims to make the world a better place by connecting everyone to everything, anywhere. Our award-winning, intelligent integration and automation platform helps organizations power the future of business. At Boomi, you’ll work with world-class people and industry-leading technology. We hire trailblazers with an entrepreneurial spirit who can solve challenging problems, make a real impact, and want to be part of building something big. If this sounds like a good fit for you, check out boomi.com or visit our Boomi Careers page to learn more. Join us as a Senior ServiceNow Developer The Software Engineering team delivers next-generation application enhancements and new products for a changing world. Working at the cutting edge, we design and develop software for platforms, peripherals, applications and diagnostics — all with the most advanced technologies, tools, software engineering methodologies and the collaboration of internal and external partners. What you will do We are looking for a low code cloud-based SaaS platform Communities Specialist to design, build, and maintain our external customer/internal employee community portal. You will be responsible for the technical health of the Communities module, including forum architecture, gamification logic (badges/points), and the seamless integration of community content into our Knowledge Management and Case systems. Your role is to bridge the gap between technical platform capabilities and a seamless user experience. You will: Community Architecture & Development - Portal Design: Develop and maintain the ServiceNow Community Portal using Service Portal, UI Builder, and Seismic. - Custom Widgets: Create custom widgets using AngularJS, HTML, and CSS to enhance community engagement (e.g., custom gamification leaderboards, specialized search filters). - Integration: Connect Community data with CSM (Customer Service Management) so that forum threads can be converted into support cases when necessary. Platform Administration - Governance: Configure forum structures, sub-forums, and topic hierarchies. - Access Control: Manage granular permissions for different user personas (e.g., customers, MVPs, partners, and internal employees). - Gamification: Design and manage the community reputation system, including badges, point levels, and achievement triggers. Moderation & Automation - Moderation Tools: Configure automated moderation rules using RegEx and keywords to flag inappropriate content. - Now Assist Integration: Implement AI-driven features like auto-tagging of posts, AI-generated summaries for long threads, and "Similar Content" recommendations. - Harvesting Knowledge: Develop workflows to "harvest" high-quality community solutions and convert them into official Knowledge Base (KB) articles. What you’ll need to succeed in this role Experience: 10+ years of hands-on experience in Community development and administration in an enterprise environment and 3+ years of experience in low code cloud-based SaaS platform; ServiceNow experience is a plus. - Education: Master’s degree in computer science, Information Technology, or a related field. - Core Platform: Business Rules, Script Includes, Flow Designer, Access Control Lists, and Data Policies - Web Technologies: JavaScript, Angular JS, CSS/SASS and HTML5 - Modules: ServiceNow Communities, Customer Service Management, and Knowledge Management or equivalent modules in other community SaaS platform - UI/UX: Experience with Service Portal and the Now Experience Framework or similar using Angular JS or React JS - Community-First Mindset: You understand that a technical "fix" must also provide a positive social experience. - Analytical Skills: Ability to use Performance Analytics to track community health (e.g., time-to-first-reply, deflection rates). - Collaboration: Ability to work closely with Marketing and Customer Success teams to align the portal’s look and feel with brand standards. Additional experience desired Certified System Administrator (CSA) Certified Application Developer (CAD) CIS - Customer Service Management ServiceNow Micro Certification: communities #LI-AS1 Be Bold. Be You. Be Boomi. We take pride in our culture and core values and are committed to being a place where everyone can be their true, authentic self. Our team members are our most valuable resources, and we look for and encourage diversity in backgrounds, thoughts, life experiences, knowledge, and capabilities. All employment decisions are based on business needs, job requirements, and individual qualifications. Boomi strives to create an inclusive and accessible environment for candidates and employees. If you need accommodation during the application or interview process, please submit a request to talent@boomi.com. This inbox is strictly for accommodations, please do not send resumes or general inquiries.

About Boomi and What Makes Us Special Are you ready to work at a fast-growing company where you can make a difference? Boomi aims to make the world a better place by connecting everyone to everything, anywhere. Our award-winning, intelligent integration and automation platform helps organizations power the future of business. At Boomi, you’ll work with world-class people and industry-leading technology. We hire trailblazers with an entrepreneurial spirit who can solve challenging problems, make a real impact, and want to be part of building something big. If this sounds like a good fit for you, check out boomi.com or visit our Boomi Careers page to learn more. Join us as a ServiceNow CRM Developer/Administrator The Software Engineering team delivers next-generation application enhancements and new products for a changing world. Working at the cutting edge, we design and develop software for platforms, peripherals, applications and diagnostics — all with the most advanced technologies, tools, software engineering methodologies and the collaboration of internal and external partners. What you will do As a Senior ServiceNow CRM Developer/Administrator, you will own the end-to-end lifecycle of CRM suites. Your mission is to transform our external customer support from reactive trouble shooting to proactive service delivery. You will lead the solutions of customer portals, integrate CRM with back-end IT workflows, and administer the platform to ensure 99.9% uptime and peak performance. You will: - Solution Architecture & Development: Lead the end-to-end design and implementation of ServiceNow CRM modules - Advanced Scripting: Write high-quality, reusable code using JavaScript, Glide API, Script Includes, Business Rules, and UI Actions. - Integration Leadership: Architect and build complex integrations using Integration Hub, REST/SOAP APIs, and MID Servers to connect ServiceNow with external systems (e.g., s, salesforce, JIRA). - Workflow Automation: Design sophisticated workflows using Flow Designer and Virtual Agent, incorporating GenAI capabilities where applicable to enhance user experience. - Platform Governance: Manage Update Sets, lead platform upgrades, and perform code reviews to ensure compliance with ServiceNow best practices and "Clean Core" principles. - Stakeholder Collaboration: Act as a technical consultant to Product Owners, translating high-level business requirements into technical roadmaps. - Mentorship: Provide technical guidance and mentorship to junior and mid-level developers, fostering a culture of continuous learning. What you’ll need to succeed in this role Experience: 10+ years of hands-on experience in any Customer Relationship Management development and administration in an enterprise environment; at least 2 years' experience low code cloud-based SaaS platform; ServiceNow experience is plus - Education: Master’s degree in Computer Science, Information Technology, or a related field. - Languages: Expert-Level JavaScript, XML, HTML/CSS - Frameworks: ServiceNow modern JavaScript framework or similar Angular JS or React JS - Modules: Deep knowledge of Customer Relationship Management (CRM) and IT Service Management in general - Tools: Proficient in ServiceNow Studio, Automated Test Framework (ATF), and Performance Analytics or similar IDE and testing tools - Workflow Automation: Design sophisticated workflows using Flow Designer and Virtual Agent, incorporating GenAI capabilities where applicable to enhance user experience or similar tools like camunda experience - Advanced Scripting: Write high-quality, reusable code using JavaScript, Glide API, Script Includes, Business Rules, and UI Actions - Customer-Centric Mindset: Ability to view the technical platform through the lens of the end-customer. - Problem Solving: Ability to translate complex business "asks" into "out-of-the-box" (OOTB) ServiceNow features to avoid technical debt. - Analytical Thinking: Ability to troubleshoot complex platform performance issues and script errors. - Communication: Excellent verbal and written skills; ability to explain technical debt and architectural trade-offs to non-technical leaders. - Adaptability: Eager to learn and implement the latest "Yokohama/Zurich" release features. Certifications (Required): Certified System Administrator (CSA) Certified Application Developer (CAD) Additional experience desired Certified Implementation Specialist (CIS-CSM, CIS-ITSM) ITIL Foundation Certification. #LI-AS1 Be Bold. Be You. Be Boomi. We take pride in our culture and core values and are committed to being a place where everyone can be their true, authentic self. Our team members are our most valuable resources, and we look for and encourage diversity in backgrounds, thoughts, life experiences, knowledge, and capabilities. All employment decisions are based on business needs, job requirements, and individual qualifications. Boomi strives to create an inclusive and accessible environment for candidates and employees. If you need accommodation during the application or interview process, please submit a request to talent@boomi.com. This inbox is strictly for accommodations, please do not send resumes or general inquiries.

Role Description - Help translate complex business requirements into technical designs and solutions using ServiceNow. - Lead the development of ServiceNow applications, ensuring alignment with business objectives and best practices. - Provide technical expertise and guidance to other ServiceNow developers. - Develop, configure, and enhance ServiceNow applications. - Stay current with ServiceNow products, features, and industry trends to drive innovation. - Conduct technical assessments and provide recommendations for improving existing ServiceNow implementations. - Conduct reviews of functionality developed by ServiceNow development team and perform unit, system, and integration testing. - Debug and fix technical problems. - Support the development of detailed technical and functional documentation. - Provide demonstrations of developed applications to product owners and end users. - Participate in platform upgrade activities, including regression testing and reconfiguration. - Ensure the security, scalability, and maintainability of ServiceNow solutions. Qualifications - Must be able to OBTAIN and MAINTAIN a Federal or DoD "SECRET" security clearance; candidates must obtain an approved adjudication of clearance prior to onboarding with Guidehouse. - Minimum of 6 years of professional experience. - A bachelor's degree is required. - Experience with Software Development Lifecycle methodologies, deliverables, and controls. - Excellent verbal and written communication skills. - Expertise in ServiceNow Modules such as GRC, SPM, and ITSM, as well as with App Engine and Scoped Apps. - Experience with web services integration, specifically Mid-Server, SOAP, and REST, preferred. - Strong experience with scripting (JavaScript, Glide, AngularJS), Flow Designer, and IntegrationHub. - Experience working in an Agile environment. - Strong analytical, problem-solving skills. - Ability to work effectively in a team environment. - Strong interpersonal skills with the ability to build and establish rapport with a diverse array of people at all levels. - Ability to self-direct, prioritize, and manage multiple tasks and demands. - Heightened attention to detail when developing technical solutions. Requirements - Experience with ServiceNow automated testing framework (ATF). - Bachelor's degree in Computer Science, Information Technology, or Business. - ServiceNow certifications (e.g., CSA, CIS, CAD). - Agile, SCRUM or SAFe certifications. - General understanding of financial management aspects (i.e., financial operations, financial innovation, internal control, risk management, etc.), particularly in a federal environment. - Candidates with an ACTIVE "SECRET" or higher-level clearance are preferred. Benefits - Medical, Rx, Dental & Vision Insurance - Personal and Family Sick Time & Company Paid Holidays - Position may be eligible for a discretionary variable incentive bonus - Parental Leave and Adoption Assistance - 401(k) Retirement Plan - Basic Life & Supplemental Life - Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts - Short-Term & Long-Term Disability - Student Loan PayDown - Tuition Reimbursement, Personal Development & Learning Opportunities - Skills Development & Certifications - Employee Referral Program - Corporate Sponsored Events & Community Outreach - Emergency Back-Up Childcare Program - Mobility Stipend