• Own and continuously improve clinician and employee onboarding and enablement programs, ensuring they are effective, scalable, and aligned to clinical and business needs. • Design, facilitate, and iterate on high-quality virtual and blended learning experiences for clinical and non-clinical audiences, applying adult learning best practices. • Develop, maintain, and update training content and resources (e.g., guides, job aids, recordings, and LMS courses) to support evolving systems, workflows, and learner needs. • Serve as a subject-matter expert for clinical systems and internal tools (including the EHR), providing advanced training, office hours, and consultative support to drive proficiency and adoption. • Partner with clinicians, subject matter experts, and cross-functional stakeholders to identify learning needs, co-create training solutions, and prioritize initiatives based on impact. • Administer and optimize the Learning Management System (LMS), including course structure, reporting, and learner experience, using data and feedback to inform continuous improvement. • Support the operational and administrative aspects of Learning & Development, including scheduling and coordinating trainings, managing calendars and communications, and responding to learner questions and requests. • Manage multiple initiatives and stakeholders independently in a fast-paced environment, exercising sound judgment, ownership, and accountability. • Other duties as assigned.

• Conduct regular clinical audits to ensure compliance with industry standards and internal protocols. • Develop, update, and implement policies and procedures for registered nurses (RNs) to maintain clinical excellence. • Oversee URAC accreditation readiness and ongoing maintenance, ensuring adherence to all regulatory requirements. • Design and support workflows, particularly in response to changes in technology, to optimize clinical operations. • Design and oversee quality improvement programs that enhance patient care and clinical outcomes. • Develop and deliver training programs for clinical staff, focusing on compliance, new policies, and procedures, while ensuring that all training materials are up-to-date and effectively address the needs of the staff. • Collect, analyze, and report on quality metrics, identifying trends and areas for improvement. • Use data to guide decision-making and to track the effectiveness of quality initiatives. • Assist in the creation and optimization of clinical workflows, particularly during the implementation of new technology or process changes. • Facilitate meetings and committees focused on quality improvement, encouraging collaboration across departments and ensuring that all stakeholders are aligned on goals and strategies. • Monitor and manage risks associated with clinical practices, developing risk mitigation strategies as needed. • Ensure accurate and thorough documentation of quality management activities, including audits, training sessions, and compliance checks. • Maintain records in accordance with organizational policies and regulatory requirements. • Support analytics and quality projects to ensure client needs are met, potentially including involvement with client meetings. • Assist with client reporting needs, such as reporting for MHPAEA (Mental Health Parity and Additional Equity Act) purposes.

Accelerate your career at RXO. RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. GENERAL DESCRIPTION: Responsible for managing learning content logistics, administering learning platforms and SharePoint sites, coordinating virtual instructor-led training, and supporting training vendors and financial processes. The ideal candidate is highly organized, detail-oriented, and comfortable working across teams in a fast-paced, global environment. This position offers additional opportunities for growth into expanded learning program ownership. ESSENTIAL DUTIES AND RESPONSIBILITIES - Learning Content & Systems Administration - Track, maintain, and manage learning objects to ensure content remains current and is retired appropriately. - Coordinate with content owners to manage updates, reviews, and retirements of learning materials. - Prepare and maintain clear documentation outlining learning standards, processes, and user guidance using Microsoft Office 365 tools (e.g., LMS access instructions). - Training Operations & SharePoint Support - Provide day-to-day administrative support for RXO training teams. - Maintain and update SharePoint sites, including onboarding and manager toolkit resources. - Administer survey tools to support training feedback and evaluation efforts. - Training Logistics & Coordination - Drive end-to-end logistics for virtual instructor-led training (VILT), including: - Scheduling and managing meeting invitations - Sending pre- and post-session communications - Managing rosters and attendance tracking - Coordinating pre-work and follow-up materials - Materials & Branding Support - Assist with routine training material updates, including light branding and graphic enhancements to ensure consistency with organizational standards. - Vendor & Financial Management - Manage third-party training vendor credits. - Coordinate invoice processing and vendor payments in partnership with internal finance teams. Track and maintain accurate records related to training expenditures. EDUCATION/EXPERIENCE - Minimum Required Education: - Bachelor's Degree or equivalent work experience - Minimum Required Experience: - 3+ years' experience with administration, learning or training teams - Ability to organize and manage multiple tasks, assigned activities, fast-paced environments - Excellent organization, planning, judgment, and time management skills; can work independently and/or with leadership direction when needed - Strong customer service and troubleshooting skills - Strong working knowledge of Microsoft Office 365 applications, especially Excel, Outlook, PowerPoint, Teams, and SharePoint - Exceptional written and verbal communication skills, with the ability to engage a global audience. - Desirable Education/Experience: - Exceptional attention to detail and accuracy. - Intermediate proficiency with SharePoint, including site maintenance and content management. - Intermediate Excel skills, including VLOOKUP and PivotTables. - Intermediate PowerPoint skills for updating and formatting training materials. - Exceptional written and verbal communication skills, with the ability to engage a global audience. - Comfort working independently in a remote environment while collaborating cross-functionally. TECHNICAL COMPETENCIES - Basic Computer Skills - Strong Fluency user of Windows applications and Microsoft Office programs such as MS SharePoint, Word, Excel, and PowerPoint. - Accurately inputs information into and retrieves from the computer. - Quickly learns and achieves proficiency in new software applications as needed. - Demonstrates ability to create meaningful reports in MS Excel. - Other Technical / Computer Skills - Thorough knowledge of software applications applicable to position/business unit - Acts as subject matter expert and provides training, troubleshooting and other support for software applications managed by business unit. WORK ENVIRONMENT & PHYSICAL DEMANDS - Workspace - Office/cubicle workspace with moderate noise level. - Hours of Work/Travel - Hours cover afternoons/evenings - Physical Activity - Ability to lift, carry, push, or pull up to 10 pounds. - Prolonged periods of sitting. Does this sound like you? Check out what else RXO has to offer. Why Join Us: Our Culture Our values are the key to our unique culture and our ability to deliver for everyone we serve. We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely and build strong relationships. The Next Step Ready to join our team? We'd love to hear from you. Fill out an application now and join our talent community to learn about future opportunities. We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. The above statements are not an exhaustive list of all required responsibilities, duties, and skills for this job classification.

Role Description The Global Monitoring, Evaluation, and Learning (MEL) Officer will be part of the Global MEL team in New York and work towards strengthening methods and protocols around project design, management, monitoring and evaluation to ensure practices generate evidence of impact. The Global MEL Officer will take the lead in designing, implementing, and integrating Monitoring, Evaluation, and Learning (MEL) systems for countries without dedicated M&E staff, ensuring alignment with Orbis’s global standards and objectives. The role involves: - Providing strategic guidance in adapting MEL frameworks to local contexts. - Incorporating global projects and ensuring effective data collection, monitoring, and evaluation processes. - Addressing data quality challenges and ensuring alignment with global MEL priorities. - Mentoring country MEL managers and building MEL capacity across regions. - Contributing to global MEL initiatives to drive continuous improvement in systems, tools, and organizational impact. Qualifications - Master’s degree or equivalent in public health, statistics, economics, international affairs, social science, or international development. - Minimum 5 years of experience in coordinating, developing and managing M&E systems for INGOs. - Preference for candidates experienced in public health, health systems, and eye health care. - Knowledge and demonstrated proficiency in quantitative and qualitative methods, M&E planning, M&E system improvement, evaluation methods and processes, data use and data visualization. - Knowledge of the international eye health care sector and experience working in Africa, Asia, or Latin America and the Caribbean is advantageous. - Working knowledge of basic Excel and statistical analysis software (Epi info, SPSS, STATA, etc.) is desirable. - Strong in the development of simple project databases (e.g., Excel, Access) and data management. - Proven experience in coordinating or leading project evaluations or surveys. Requirements - Proficiency in MEL methodologies and tools, including both quantitative and qualitative data collection and analysis techniques. - Strong analytical skills, including quantitative data analysis and visualization skills to interpret complex data and generate actionable insights. - Ability to communicate complex data in a simple and actionable way. - Excellent organizational skills: ability to manage multiple assignments and competing priorities. - Excellent oral communication and training skills to present information and respond to questions effectively. - Exceptional writing skills to effectively create clear and concise reports, strategies, and/or guidelines. - Flexible, proactive, and open-minded work style: the ability to work productively both independently and in a team-based environment, in-office and remotely. - Understanding and respecting cultural differences to effectively work with diverse teams and stakeholders; multilingual is a plus. - Ability to travel internationally 20% of the time for extended periods. Benefits - Orbis is an Equal Opportunity Employer. - As a global organization, we welcome qualified applicants from diverse backgrounds, cultures, and marginalized communities who are underrepresented in the international NGO sector. - Applicants should reflect the five Orbis values of Accountability, Commitment, Innovation, Integrity, and Equity.