Position: Executive Assistant (Junior to Mid-Level) Location: Remote (Global) Schedule: M-F | EST (Eastern Standard Time) Employment Type: Full-Time Compensation: $800 USD/Month Type of Contract: Independent Contractor 🌎 Work from any corner of the world and be part of the #remoteworkrevolution! Scope of the role: We’re looking for a reliable, detail-oriented, and highly organized Junior Executive Assistant to support day-to-day administrative and coordination tasks. This is an execution-focused role — not strategy. Your job is to keep things organized, ensure tasks are completed, and support the team with consistency and accuracy. If you’re someone who is dependable, proactive with small tasks, and takes pride in getting things right – this role is for you. Responsibilities: - Manage calendars: Schedule meetings, coordinate across time zones, and prevent conflicts - Support inbox management: Organize emails, flag priorities, and draft simple responses - Handle administrative tasks: Data entry, document formatting, and file organization - Track tasks and deadlines: Update tools like Notion, Asana, or ClickUp and follow up with team members - Assist with research: Conduct basic online research and compile information clearly - Support daily operations: Help ensure nothing falls through the cracks across ongoing tasks - Assist with travel & logistics: Book meetings, organize itineraries, and track basic expenses Requirements: - 1-3 years of experience in an executive assistant or virtual assistant - Strong organizational skills and high attention to detail - Clear written and verbal English communication - Ability to work consistently during EST (Eastern Standard Time) hours - Experience working with tools like Google Workspace and Microsoft Office management platforms - Reliable internet connection and work setup Who you are: - Reliable: You follow through on tasks and don’t miss deadlines - Detail-oriented: You catch small mistakes others overlook - Organized: You like structure, checklists, and keeping things in order - Responsive: You communicate clearly and don’t disappear during work hours - Coachable: You take feedback well and improve quickly - Proactive (at your level): You don’t overthink — you take action on assigned tasks

Position: Executive Assistant (Junior to Mid-Level) Location: Remote (Global) Schedule: M-F | EST (Eastern Standard Time) Employment Type: Full-Time Compensation: $800 USD/Month Type of Contract: Independent Contractor 🌎 Work from any corner of the world and be part of the #remoteworkrevolution! Scope of the role: We’re looking for a reliable, detail-oriented, and highly organized Junior Executive Assistant to support day-to-day administrative and coordination tasks. This is an execution-focused role — not strategy. Your job is to keep things organized, ensure tasks are completed, and support the team with consistency and accuracy. If you’re someone who is dependable, proactive with small tasks, and takes pride in getting things right – this role is for you. Responsibilities: - Manage calendars: Schedule meetings, coordinate across time zones, and prevent conflicts - Support inbox management: Organize emails, flag priorities, and draft simple responses - Handle administrative tasks: Data entry, document formatting, and file organization - Track tasks and deadlines: Update tools like Notion, Asana, or ClickUp and follow up with team members - Assist with research: Conduct basic online research and compile information clearly - Support daily operations: Help ensure nothing falls through the cracks across ongoing tasks - Assist with travel & logistics: Book meetings, organize itineraries, and track basic expenses Requirements: - 1-3 years of experience in an executive assistant or virtual assistant - Strong organizational skills and high attention to detail - Clear written and verbal English communication - Ability to work consistently during EST (Eastern Standard Time) hours - Experience working with tools like Google Workspace and Microsoft Office management platforms - Reliable internet connection and work setup Who you are: - Reliable: You follow through on tasks and don’t miss deadlines - Detail-oriented: You catch small mistakes others overlook - Organized: You like structure, checklists, and keeping things in order - Responsive: You communicate clearly and don’t disappear during work hours - Coachable: You take feedback well and improve quickly - Proactive (at your level): You don’t overthink — you take action on assigned tasks

• Manage complex calendars for executives, including scheduling meetings, prioritizing time, and resolving conflicts across time zones • Coordinate internal and external meetings, including logistics, materials, and attendee communication • Plan and execute company events, leadership offsites, team gatherings, and internal functions, partnering with Marketing, HR, and leadership • Own event logistics end-to-end, including venue sourcing, vendor coordination, catering, travel arrangements, and on-site execution • Support board meetings and executive-level events, including preparation of materials and coordination of attendees • Arrange detailed domestic and international travel, including itineraries, accommodations, and transportation • Act as a liaison between executives and internal/external stakeholders with a high level of professionalism • Anticipate executive needs and proactively solve problems in a fast-moving environment • Assist in preparing presentations, reports, and meeting materials • Manage expense reporting in accordance with company policies • Track and follow up on key action items, emails, and priorities on behalf of executives • Coordinate office logistics, meeting spaces, and catering for in-office events and meetings • Support ad hoc projects and company initiatives as needed • Maintain strict confidentiality when handling sensitive information

CrossCountry Mortgage (CCM) is the nation's number one distributed retail mortgage lender with more than 7,000 employees operating over 700 branches and servicing loans across all 50 states, D.C. and Puerto Rico. Our company has been recognized ten times on the Inc. 5000 list of America's fastest-growing private businesses and has received many awards for our standout culture. A culture where you can grow! CCM has created an exceptional culture driving employee engagement, exceeding employee expectations, and directly impacting company success. At our core, our entrepreneurial spirit empowers every employee to be who they are to help us move forward together. You’ll get unwavering support from all departments and total transparency from the top down. CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K. We also offer company-provided short-term disability, an employee assistance program, and a wellness program. Position Overview: The Executive Assistant (EA) supports the Sharp Team's Chicago, IL office at CrossCountry Mortgage. The Executive Assistant (EA) provides daily operational and administrative support to a high-performing Loan Officer, ensuring efficient workflows, organized communication, and an excellent client and partner experience. This role is responsible for managing schedules, maintaining systems, supporting task execution, and contributing to smooth day‑to‑day operations across the team. Job Responsibilities: - Proactively manage and update the daily calendar, including preparing the next day’s schedule in advance. - Record detailed notes for all calls, including client information, call type, and relevant context. - Coordinate scheduling with clients, agents, and internal team members to ensure accurate and timely appointments. - Maintain organized time blocking, travel time, and priority categories while communicating updates clearly and promptly. - Monitor and manage the inbox daily, ensuring urgent and time‑sensitive items are prioritized. - Route emails to the appropriate team members when follow‑up or action is required. - Maintain an organized inbox structure, including folders for follow‑ups and priority communications. - Review all inbox, junk, and promotions folders regularly to ensure key items such as contracts, applications, and new client introductions are not missed. - Manage and update client records, tags, and workflows within the CRM system (BPD). - Review and complete daily and upcoming CRM tasks to ensure timely follow‑through. - Monitor and respond to inbound texts and client communications in a timely manner. - Maintain accurate tracking of client stages and perform regular audits to ensure database accuracy and proper tagging. - Execute morning priorities, including follow‑ups, task management, and inbox review. - Manage the Follow‑Up Then (FUT) system to support timely communication. - Define and maintain clear task ownership between Loan Officer and EA responsibilities. - Complete daily operational processes efficiently and in alignment with established workflows. - Review completed calls and tasks with the Loan Officer to confirm next steps. - Document notes and implement required follow‑up actions. - Update CRM tags and workflows based on call outcomes. - Ensure all incomplete items are addressed, scheduled, or reassigned appropriately. - Serve as the initial point of contact for incoming calls. - Gather and document client information for new and existing inquiries. - Schedule calls and ensure accurate data entry in all required systems. - Direct clients and partners to the appropriate team members while maintaining professionalism and service standards. - Manage weekly reporting (e.g., loan funded reports). - Send client communications following loan closings. - Ensure agent communication processes are completed. - Assist with onboarding of new team members. - Maintain accuracy across systems, including the CRM and loan software. - Update contact information for referral partners as needed. - Ensure workflows, tags, and automations are functioning properly. - Support ongoing process improvements and organizational efficiency. - Adjust scheduling systems and call durations to support out‑of‑office coverage. - Coordinate calendars and communication among team members. - Ensure seamless coverage of responsibilities and timely follow‑through. - Maintain continuity of operations and minimize disruption during absences. Qualifications and Skills: - Administrative or Executive Assistant experience, preferred. - Experience in mortgage, real estate, or financial services, preferred. - Experience with CRM systems, preferred. - Familiarity with calendar management tools and email systems, preferred. - High attention to detail and accuracy. - Advanced organizational and time management skills. - Excellent communication skills. - Proactive problem-solving and critical thinking skills. - Skilled at prioritizing and multitasking in a dynamic environment. - Skilled at maintaining a professional, client‑focused mindset in all interactions. This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position. Pay Range: - Hourly Rate: $30.00 - $37.00 The posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position. #LI-CCMREC CrossCountry Mortgage, LLC offers MORE than a job, we offer a career. Apply now to begin your path to success! careersatccm.com CrossCountry Mortgage, LLC strives to provide employees with a robust benefit package: https://mycrosscountrybenefits.com California residents: Please see CrossCountry’s privacy statement for information about how CrossCountry collects and uses personal information about California applicants. CrossCountry Mortgage supports equal employment opportunity in hiring, development and advancement for all qualified persons without regard to race, color, religion, religious creed, national origin, age, physical or mental disability, ancestry, marital status, uniformed service, covered veteran status, citizenship status, sex (including pregnancy, childbirth, and related medical conditions, and lactation), sexual orientation, gender identity, gender expression, transgender status, domestic violence victim status (where applicable), protected hair style or texture, genetic information (testing or characteristics), or any other protected status of an individual or because of the individual’s association with a member of a protected group or any other characteristic protected by federal, state, or local law (“Protected Characteristics”). The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities and talent that our employees invest in their work represents a significant part of not only our culture, but our reputation. The Company is committed to fostering, cultivating and preserving a culture that welcomes diversity and inclusion. CrossCountry Mortgage, LLC (NMLS3029) is an FHA Approved Lending Institution and is not acting on behalf of or at the direction of HUD/FHA or the Federal government. To verify licensing, please visit www.NMLSConsumerAccess.org.