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Client Success Manager

ManagerManagerOtherRemoteLeadTeam 1-10Since 2019H1B No SponsorCompany SiteLinkedIn

Location

Canada

Posted

99 days ago

Salary

0

Seniority

Lead

English

Job Description

Client Success Manager

Karo-solutions Sweden

About the Role We are hiring for a Client Success Manager on behalf of our client, a performance-driven digital marketing agency focused on helping home improvement and outdoor living businesses scale through paid advertising and lead generation systems. This is a high-ownership role where you will manage client relationships end-to-end, ensuring strong communication, retention, and measurable growth outcomes. Why This Role - High ownership and autonomy in managing client success - Exposure to fast-paced, performance-driven marketing environments - Performance-based growth through bonuses tied to retention and expansion - Remote-first, results-oriented culture Key Responsibilities Client Success & Communication - Act as the main point of contact for assigned clients - Ensure consistent communication, clear updates, and strong follow-through - Maintain client confidence, especially during performance fluctuations Problem Solving & Ownership - Proactively identify and resolve issues - Take initiative without waiting for direction - Ensure smooth delivery and client satisfaction Relationship Management - Build long-term, trust-based relationships - Drive retention, referrals, and overall client experience Performance & Strategy Alignment - Review campaign performance and translate insights into clear next steps - Collaborate with internal teams to align expectations and execution Upsells & Growth - Identify opportunities for additional services - Support expansion conversations in a natural, value-driven way

Job Requirements

  • 2–4+ years of experience in Client Success, Account Management, or Digital Marketing
  • Strong problem-solving skills and ability to work independently
  • Comfortable with data, reporting, and performance metrics
  • Excellent communication and client-facing skills
  • Experience with CRMs, reporting tools, or marketing platforms
  • Nice to Have
  • Experience with GoHighLevel (GHL)
  • Background in paid ads, lead generation, or social media marketing
  • Experience in agency, coaching, or consulting environments
  • Work Setup
  • Full-time remote role
  • Must overlap 8 hours with U.S. business hours (primarily PST)

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