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Senior Account Manager

Location

United States

Posted

49 days ago

Salary

0

Seniority

Senior

Bachelor Degree5 yrs expEnglish

Job Description

Senior Account Manager

Mittera

• Provide end-to-end ownership of assigned MLS accounts • Act as the primary point of accountability for customer alignment and operational execution • Translate customer requirements into scalable, sustainable processes within LogiFlow • Drive service excellence, cost efficiency, and cross-plant operational alignment • Lead the onboarding of new customer accounts • Develop, oversee, and continuously optimize routing strategies • Serve as the primary point of contact for assigned customer relationships • Monitor and analyze key performance indicators related to service, cost, and execution • Drive continuous improvement initiatives to enhance efficiency, scalability, and operational performance • Partner closely with the Logistics team to identify, address, and resolve execution challenges • Own customer escalations and manage resolution through to successful closure • Standardize processes and best practices across plant locations • Perform additional responsibilities as required to meet organizational objectives

Job Requirements

  • Minimum of five years of experience in logistics, transportation, account management, or a related discipline
  • Strong understanding of transportation or operating systems, with experience using transportation management systems (TMS) preferred
  • Proven ability to manage complex, high-impact customer accounts across multiple locations
  • Analytical and strategic mindset with demonstrated focus on cost control, budgeting, and service optimization
  • Strong communication, influence, and leadership skills, with the ability to engage effectively across functional teams and with customers
  • Ability to operate effectively in a fast-paced, multi-site environment while managing competing priorities
  • Demonstrated capability to drive on-time delivery performance and service reliability
  • Experience managing performance against cost and budget targets
  • Ability to build and maintain strong customer relationships that support satisfaction and long-term retention
  • Proven success leading efficient and effective onboarding of new accounts
  • Ability to standardize processes and implement best practices across a distributed network.

Benefits

  • Health insurance
  • Retirement plans
  • Paid time off
  • Flexible work arrangements
  • Professional development

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