The Senior Business Analyst will work with business leaders to identify and translate complex and broad scope user requirements into user stories, design documentation, timelines process flows and other documentation as needed that have organization-wide applications. The position requires excellent written and verbal skills with the ability to facilitate meetings and larger workshops to drive continuous process and platform improvements. RESPONSIBILITIES, other duties may be assigned. Provide subject matter expertise to guide the development and implementation of business solutions. Lead and facilitate requirements gathering sessions, workshops, and interviews with stakeholders to capture business needs accurately and translating the requirements into functional design specifications, user stories, use cases and business process flows while ensuring alignment with project goals Manage and prioritize requirements in collaboration with product management and other cross functional teams. Adjust the requirements based on timeline, complexity and other business drivers. Work with Business and Technical teams to groom and prioritize work and ensure effective communication and delivery of high-quality solutions. Define and document business dependencies and understand system intricacies for all integrated platforms. Analyze complex business processes, identify automation opportunities and reengineer processes to improve automation potential. Perform data mapping and define all the aspects of integration between platforms Collaborate with project managers to plan and prioritize tasks, resources, and timelines for successful project delivery and identify, document, track, and communicate risks, assumptions, issues, and decisions. Document assigned feature sets and work with Quality Assurance to validate system functionality and ensure developed functionality conforms to specification. Lead User Acceptance Testing sessions and ensure successful operations handoff for launched features. Stay up-to-date with industry trends, best practices, and emerging technologies relevant to the business analysis field. Able to work with a high level of independence and initiative, while being able to adjust daily workloads to shift for competing business priorities, to be able to finish assignments without undue supervision. BASIC QUALIFICATIONS Bachelor’s degree in Management Information Systems, Computer Science, Business or related field or equivalent professional experience. Eight or more years of experience as an IT Business Analyst or other relevant experience Knowledge of Web based platforms and experience working with APIs Experience with Agile/Scrum methodology Experience in creating mockups, wireframes, and prototypes. Experience in leading/facilitating requirement meetings during business requirement gathering sessions or design discussions. Knowledge of basic documentation software (Microsoft Word, Excel, PowerPoint) PREFERRED QUALIFICATIONS Project Management experience Previous hands-on quality assurance background with experience full-cycle testing of functional requirements and managing requirements traceability. Scrum training and/or certifications Certification in Business Analysis, such as CBAP or PMI-PBA, is a plus. KNOWLEDGE, SKILLS, AND ABILITIES Proven experience in overseeing the design, development, and implementation of software and hardware solutions, systems, or products including in Agile/Scrum and Waterfall project methodologies Extensive practical knowledge in importing data for use in report software, spreadsheets, graphs, and flow charts. Proven experience in the operation and analysis of database hardware, software, and standards, as well as data retrieval methodologies Proficient in using business analysis tools such as Microsoft Visio, Excel, JIRA, Confluence and other relevant software. Demonstrated project management skills. Excellent understanding of the organization’s goals and objectives. Excellent analytical, mathematical, and creative problem-solving skills. Excellent written and oral communication skills. Excellent listening and interpersonal skills. Logical and efficient. Keen attention to detail. Ability to conduct research into systems issues and products as required. Ability to communicate ideas in both technical and user-friendly language. Highly self-motivated and directed. Ability to effectively prioritize and execute tasks in a high-pressure environment. Ability to handle multiple projects simultaneously and manage priorities effectively. Strong customer service orientation. Experience working in a team-oriented, collaborative environment. Strong critical thinking skills to assess current processes and propose new ideas Change Agent - Excited about change, drives business process improvement and technology expansion within the business. Resilient in the face of opposition and adversity, able to complete required changes. Self-Starter – Adapts to technology and business changes, takes initiative to learn new technologies and business processes and shares skills gained with team members. Excellent interpersonal skills to build strong relationships and work collaboratively with diverse teams. TOTAL REWARDS This role is also eligible for a competitive benefits package that includes: medical, dental, vision, life, and disability insurance; 401(k) retirement plan; flexible spending and HSA accounts; paid holidays; paid time off; paid volunteer days; employee assistance program; tuition assistance; parental leave; military leave assistance; QTS scholarship for dependents; wellness program, and other company benefits. This position is bonus eligible. We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin, age, disability status, Genetic Information & Testing, Family & Medical Leave, protected veteran status, or any other characteristic protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or discrimination claim. The "Know Your Rights" Poster is included here: Know Your Rights (English) Know Your Rights (Spanish) The pay transparency policy is available here: Pay Transparency Nondiscrimination Poster-Formatted QTS is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to talentacquisition@qtsdatacenters.com and let us know the nature of your request and your contact information.