• Facilitate and perform complex research and analysis to support business operations. • Develop and elicit requirements for departmental and corporate projects. • Communicate and validate requirements with stakeholders and identified SMEs. • Drive and execute business readiness activities including the communication plan. • Develop new procedures, specifications for systems changes or other solution recommendations. • Design and conduct post implementation audits and create customer feedback mechanisms.

Title: Business Analyst - Hybrid Location Livermore, CA, US Full Time Regular Professionals Requisition ID: 2663 Salary Range:$84,200.00 To $132,200.00 Annually The specific pay rate and level will depend on the successful candidate’s qualifications, prior experience and location. This is a Hybrid role out of Livermore, CA. Job Description: “A Day in the Life” The Business Analyst (BA) plays a critical role in bridging business needs and technology solutions. This position is responsible for understanding business problems, gathering and documenting requirements, modeling processes, and supporting change initiatives to deliver maximum business value. “What You’ll Do” Core Business Analysis Competencies - Analyze and clarify business problems, goals, and constraints. - Translate business needs into actionable requirements. - Conduct workshops, interviews, and process walkthroughs to elicit requirements. - Resolve conflicting needs and prioritize requirements. - Document requirements (BRDs, user stories, acceptance criteria, process maps). - Convert business requirements into technical specifications (FSDs). - Ensure documentation is clear and accessible to both business and IT teams. - Map current (as-is) and future (to-be) processes. - Identify pain points and recommend process improvements within system constraints. Technical & Functional Skills - Understand how business processes are supported by systems. - Suggest configuration changes or enhancements. - Analyze business data requirements and define data flows between systems. - Assess upstream/downstream impacts of changes. - Document test cases and scenarios; support UAT planning and execution. - Validate solutions against business requirements. - Proficient in tools such as Jira (or similar), Excel, Visio (or similar), and general business productivity software. Change, Training & Support Competencies - Communicate the business impact of system or process changes. - Support user adoption by explaining changes and their rationale. - Review, identify root cause, and resolve integration issues. - Triage user issues and escalate to support teams as needed. - Provide business context for audits, governance, and change approvals. Stakeholder & Interpersonal Skills - Manage relationships with business owners, PMs, and end-users. - Balance competing priorities and negotiate scope or trade-offs. - Communicate clearly in both verbal and written forms. - Translate technical concepts into business language. - Collaborate with PMs, application administrators, developers, and support teams. - Work effectively across functions and organizational levels. - Performs other related duties as assigned. “Must Haves” - Experience in business analysis, requirements gathering, and process modeling. - Familiarity with business systems, data flows, and testing methodologies. - Strong communication, stakeholder management, and collaboration skills. - Proficiency in relevant tools (Jira, Excel, Visio, etc.). - Detail-oriented, analytical, and structured thinker. - Break down complex problems into manageable parts using analytical thinking. - Ensure careful, accurate documentation and testing. - Organize information logically and manage work across project phases. - Focus on delivering business value and prioritize high-impact features and changes. “Perks” - It’s a great place to work where you are given the space to share ideas and opinions and the bottom-line is “YOU” matter! - We value our employees' Quality of Life, and when it comes to mental health, recovery, and self-care, there is no one-size-fits-all approach that is why we provide resources where employees can find information on several wellness topics like nutrition, exercise, emotional health, and more! - We all need to rest and recharge, that’s why in addition to vacation and sick time we also offer 10 days + 2 half days company-paid holidays! - We offer a variety of benefits that offer you flexibility and choice, a simple selection experience, and the ability to take control over your benefit spending. - 401(k) Retirement Plan with Company Match. - Life is unpredictable, having Company Paid Life Insurance and knowing that your loved ones will be protected financially in the event of an unexpected death can give you peace of mind. - We also offer DailyPay, HSA, FSA, EAP and Pet Insurance! Flexibility & Evolving Responsibilities This job posting is intended to convey the general nature and level of work expected in the role. It is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee. Responsibilities may evolve over time, and team members may be asked to take on additional tasks or adjust their focus in response to changing business needs—sometimes with or without prior notice. This flexibility is a valued part of our culture and supports our commitment to collaboration, agility, and shared success. Pre-employment screenings are conducted after a conditional offer of employment is extended, in accordance with fair hiring laws. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, on the basis of disability and any other legally protected status. We are interested in every qualified candidate who is legally authorized to work in the United States on a permanent basis. At this time, we do not sponsor employment visas or provide immigration sponsorship now or in the future. Our company uses E-Verify to confirm employment eligibility. #MGRC

Process Improvement Analyst III remote type Hybrid - In office 3 days per week locations Bethlehem New York Holmdel time type Full time job requisition id R000109050 Please note: This is a hybrid position, which requires three days per week attendance in one of our primary office locations (Bethlehem, PA, Holmdel, NJ, or New York, NY) with the additional two days designated as remote work days. The Process Improvement Analyst III is responsible for leveraging underwriting process knowledge to create, update, and maintain written policies and procedures that align with the vision and strategies of the department and Group Profit Center. They partner with appropriate business areas to collect and analyze data and provide recommendations that improve workflows and drive efficiency. They also support the development, maintenance, execution, and oversight of underwriting protocols that monitor compliance with state and federal regulatory requirements and align with Guardian’s Corporate Policies. They serve as a liaison between Underwriting and Compliance on individual cases to ensure underwriting guidelines satisfy regulatory requirements. You are: A collaborative team player who is knowledgeable in underwriting processes and can balance multiple priorities, projects, and deliverables simultaneously. You are highly analytical with strong problem-solving skills and able to work effectively both independently and as part of a team. You are disciplined in execution and delivery, with the ability to think strategically and drive cross-functional collaboration. You will: - Conduct research and analysis for projects obtaining input from the frontline business users, leadership, and business partners (Underwriting, Pricing, Sales, IT, CSD, Legal/Compliance, etc.) necessary to support business solutions. - Responsible for development or enhancements of Compliance and Quality Assurance related Continuous Improvement efforts. - Drive Compliance related projects/tasks such as Monthly State Filing Requirements, Insurance Department Complaints, Single Case Filings. - Review Third Party Quarterly Reviews (TPQR) including entire oversight of D&B Finance Analytics, etc. - Responsible for handling and responding to customer complaints to create a positive customer experience, supporting Guardian’s compliance with regulatory filing and preserving our integrity. - Write and review Annual Policy Reviews. - Conduct oversight of Commissions, Product Rate Sheets, and OTAR/ATRP. You have: - Bachelor’s degree preferred - Project Management, Salesforce, and/or underwriting process experience a plus - Proven experience in an analysis and/or forecasting-focused role - Demonstrated success improving customer experience - Expertise in workflow and process analysis, documentation, and reporting - Strong quantitative and analytical skills - Demonstrated experience working with end users and leadership to gather and assess business needs - Ability to solve practical problems involving a variety of concrete variables in situations with limited standardization - Strong project management and technical skills - Excellent customer-facing skills with a demonstrated proactive approach to problem-solving - Detailed knowledge of the end-to-end underwriting process - Detailed knowledge of underwriting processes and key partners (including Sales Distribution, Account Management, NBBS, Enrollment, CRU, Billing, and Guardian Anytime) - Detailed knowledge of underwriting roles, accountabilities, and responsibilities - Working knowledge of underwriting systems and how they interface with other group systems - Understanding of Group Profit Center operations as they relate to underwriting processes - Understanding of Lean Six Sigma and Agile project management methodologies - Advanced skills in Excel, Microsoft Word, and PowerPoint for presentations Location Hybrid role – 3 days in the office, 2 days work from home - Preferred locations- Guardian home offices located in Bethlehem PA (primary), Holmdel NJ, New York NY. Travel Occasional 0-10% Travel Partnering Ability to collaborate with colleagues and leaders, both internally and externally, to respond to inquiries and provide recommendations that drive positive outcomes. Reporting Relationships This position reports to the Manager, Underwriting Operations – Quality Assurance & Compliance. Salary Range: $68,970.00 - $113,310.00 The salary range reflected above is a good faith estimate of base pay for the primary location of the position. The salary for this position ultimately will be determined based on the education, experience, knowledge, and abilities of the successful candidate. In addition to salary, this role may also be eligible for annual, sales, or other incentive compensation.

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world. A Day in the Life The IT Business Analyst partners with business and technical stakeholders to understand strategy and operational needs, then translates those needs into documented use cases and requirements for process and system improvements. The role analyzes current processes, performance, and operational metrics to recommend improvements based on industry trends and business expertise. Responsibilities include facilitating information gathering, using data analysis tools to identify key insights, improving training and procedures to increase efficiency, supporting solution evaluation and functional specifications, and overseeing requirements through project delivery. The analyst may also plan and execute user acceptance testing and facilitate cross-functional teams to resolve business or system issues. Responsibilities may include the following and other duties may be assigned. - Engages with business leaders to understand how strategies and data-driven changes can improve efficiencies and add value. - Work with data sets to define use cases to improve products, processes and/or services. - Collaborates with Business Relationship Manager (BRM), business stakeholders and IT Product Owners / Managers to develop business requirements for product or system changes. - Drives business agenda during solution delivery process. - Functional Skills: Ability to analyze data and trends in order to develop recommendations to solve business problems. - Additional Skills: Problem Solving, Detail Oriented, Cross-Functional Collaboration, Customer Service, Process Improvement, Communication. - Technology: Understanding of systems, software and technological concepts, Familiarity with data analysis tools and data modeling methodologies. SPECIALIST CAREER STREAM: Typically an individual contributor with responsibility in a professional discipline or specialty. Delivers and/or manages projects assigned and works with other stakeholders to achieve desired results. May act as a mentor to colleagues or may direct the work of other lower level professionals. The majority of time is spent delivering and overseeing the projects – from design to implementation - while and adhering to policies, using specialized knowledge and skills normally acquired through advanced education. DIFFERENTIATING FACTORS Autonomy: Seasoned individual contributor. Works independently under limited supervision to determine and develop approach to solutions. Coaches and reviews the work of lower level specialists; may manage projects / processes. Organizational Impact: May be responsible for entire projects or processes within job area. Contributes to the completion of work group objectives, through building relationships and consensus to reach agreements on assignments. Innovation and Complexity: Problems and issues faced are difficult, and may require understanding of multiple issues, job areas or specialties. Makes improvements of processes, systems or products to enhance performance of the job area. Analysis provided is in-depth in nature and often provides recommendations on process improvements. Communication and Influence: Communicates with senior internal and external customers and vendors. Exchange information of facts, statuses, ideas and issues to achieve objective, and influence decision-making. Leadership and Talent Management: May provide guidance, coaching and training to other employees within job area. May manage projects, requiring delegation of work and review of others' work product. Required Knowledge and Experience: Requires advanced knowledge of job area combining breadth and depth, typically obtained through advanced education combined with experience. May have practical knowledge of project management. Requires 4+ years of experience with a with a High School Diploma or equivalent or Advanced Degree with a minimum of 2 years relevant experience. Physical Job Requirements The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.  Benefits & Compensation Medtronic offers a competitive Salary and flexible Benefits Package A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage. This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP). About Medtronic We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people. We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary. Learn more about our business, mission, and our commitment to diversity here