Our Client is one of the United States’ largest insurers, providing a wide range of insurance and financial services products with gross written premiums well over US$25 Billion (P&C). They proudly serve more than 10 million U.S. households with more than 19 million individual policies across all 50 states through the efforts of over 48,000 exclusive and independent agents and nearly 18,500 employees. Finally, our Client is part of one the largest Insurance Groups in the world. About the Role We are seeking a detail-oriented and collaborative professional to join the Agency Experience and Technology Team. This role supports key systems and initiatives that enhance the agent experience, including agent email provisioning, record retrievals, agent texting support, and APEX (agency CRM). Acting as a liaison between Business and IT, you will help translate business needs into effective technology solutions while contributing to process improvements, system enhancements, and operational efficiency. What You’ll Do - Serve as a liaison between Business and IT to deliver solutions that meet organizational needs. - Support systems and initiatives such as agent email provisioning, record retrievals, agent texting, and APEX (agency CRM). - Gather, analyze, and document business and functional requirements. - Assist in business case development, including cost-benefit analysis, risk assessment, and project scope definition. - Perform impact analysis and support effort and cost estimation. - Contribute to user acceptance testing (UAT), implementation, and training activities. - Develop process maps, functional specifications, and preliminary systems design documentation. - Collaborate with stakeholders and Agile teams to prioritize and deliver capabilities. - Conduct quality reviews on project deliverables and support continuous improvement initiatives. - Research and investigate system issues, compliance requests, and technical requirements.

Role Description We are hiring a Business Analyst to work across the organisation, gathering requirements, mapping processes, and translating business needs into clear specifications for technical teams. - Elicit, document, and validate business and functional requirements. - Map current and future-state business processes. - Facilitate workshops with stakeholders to define solutions. - Collaborate with product and engineering teams on solution delivery. - Track and communicate project progress and issues. Qualifications - 3+ years of business analysis experience. - Strong skills in requirements gathering and process mapping. - Proficiency with tools such as JIRA, Confluence, Miro, or Visio. - Excellent written and verbal communication. - Ability to work collaboratively across technical and non-technical teams. Company Description

• Facilitate and perform complex research and analysis to support business operations. • Develop and elicit requirements for departmental and corporate projects. • Communicate and validate requirements with stakeholders and identified SMEs. • Drive and execute business readiness activities including the communication plan. • Develop new procedures, specifications for systems changes or other solution recommendations. • Design and conduct post implementation audits and create customer feedback mechanisms.

Title: Business Analyst - Hybrid Location Livermore, CA, US Full Time Regular Professionals Requisition ID: 2663 Salary Range:$84,200.00 To $132,200.00 Annually The specific pay rate and level will depend on the successful candidate’s qualifications, prior experience and location. This is a Hybrid role out of Livermore, CA. Job Description: “A Day in the Life” The Business Analyst (BA) plays a critical role in bridging business needs and technology solutions. This position is responsible for understanding business problems, gathering and documenting requirements, modeling processes, and supporting change initiatives to deliver maximum business value. “What You’ll Do” Core Business Analysis Competencies - Analyze and clarify business problems, goals, and constraints. - Translate business needs into actionable requirements. - Conduct workshops, interviews, and process walkthroughs to elicit requirements. - Resolve conflicting needs and prioritize requirements. - Document requirements (BRDs, user stories, acceptance criteria, process maps). - Convert business requirements into technical specifications (FSDs). - Ensure documentation is clear and accessible to both business and IT teams. - Map current (as-is) and future (to-be) processes. - Identify pain points and recommend process improvements within system constraints. Technical & Functional Skills - Understand how business processes are supported by systems. - Suggest configuration changes or enhancements. - Analyze business data requirements and define data flows between systems. - Assess upstream/downstream impacts of changes. - Document test cases and scenarios; support UAT planning and execution. - Validate solutions against business requirements. - Proficient in tools such as Jira (or similar), Excel, Visio (or similar), and general business productivity software. Change, Training & Support Competencies - Communicate the business impact of system or process changes. - Support user adoption by explaining changes and their rationale. - Review, identify root cause, and resolve integration issues. - Triage user issues and escalate to support teams as needed. - Provide business context for audits, governance, and change approvals. Stakeholder & Interpersonal Skills - Manage relationships with business owners, PMs, and end-users. - Balance competing priorities and negotiate scope or trade-offs. - Communicate clearly in both verbal and written forms. - Translate technical concepts into business language. - Collaborate with PMs, application administrators, developers, and support teams. - Work effectively across functions and organizational levels. - Performs other related duties as assigned. “Must Haves” - Experience in business analysis, requirements gathering, and process modeling. - Familiarity with business systems, data flows, and testing methodologies. - Strong communication, stakeholder management, and collaboration skills. - Proficiency in relevant tools (Jira, Excel, Visio, etc.). - Detail-oriented, analytical, and structured thinker. - Break down complex problems into manageable parts using analytical thinking. - Ensure careful, accurate documentation and testing. - Organize information logically and manage work across project phases. - Focus on delivering business value and prioritize high-impact features and changes. “Perks” - It’s a great place to work where you are given the space to share ideas and opinions and the bottom-line is “YOU” matter! - We value our employees' Quality of Life, and when it comes to mental health, recovery, and self-care, there is no one-size-fits-all approach that is why we provide resources where employees can find information on several wellness topics like nutrition, exercise, emotional health, and more! - We all need to rest and recharge, that’s why in addition to vacation and sick time we also offer 10 days + 2 half days company-paid holidays! - We offer a variety of benefits that offer you flexibility and choice, a simple selection experience, and the ability to take control over your benefit spending. - 401(k) Retirement Plan with Company Match. - Life is unpredictable, having Company Paid Life Insurance and knowing that your loved ones will be protected financially in the event of an unexpected death can give you peace of mind. - We also offer DailyPay, HSA, FSA, EAP and Pet Insurance! Flexibility & Evolving Responsibilities This job posting is intended to convey the general nature and level of work expected in the role. It is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee. Responsibilities may evolve over time, and team members may be asked to take on additional tasks or adjust their focus in response to changing business needs—sometimes with or without prior notice. This flexibility is a valued part of our culture and supports our commitment to collaboration, agility, and shared success. Pre-employment screenings are conducted after a conditional offer of employment is extended, in accordance with fair hiring laws. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, on the basis of disability and any other legally protected status. We are interested in every qualified candidate who is legally authorized to work in the United States on a permanent basis. At this time, we do not sponsor employment visas or provide immigration sponsorship now or in the future. Our company uses E-Verify to confirm employment eligibility. #MGRC