D365 Business Central Application Support Contractor Contract | Remote (UK-based preferred) Company Overview Infinity Group are an innovative Microsoft Cloud Solution Partner based in the UK, providing award-winning IT Support, Digital Transformation, and Microsoft Dynamics 365 consultancy services. With over 170 professionals operating from offices in Tunbridge Wells and London, we help organisations work more securely and productively using Dynamics 365, Microsoft 365, and Azure. Role Overview We are looking for an experienced Dynamics 365 Business Central Application Support Contractor to join our Business Applications Service Desk, providing end-to-end application support across multiple customers. This role requires someone comfortable handling both initial triage and more complex Business Central issues, owning incidents through to resolution while maintaining a high standard of customer communication and documentation. Key Responsibilities - Act as a primary point of contact for Dynamics 365 Business Central support incidents. - Log, triage, prioritise, and manage support tickets through the case management system. - Provide clear, professional communication to customers throughout the full incident lifecycle. - Diagnose, troubleshoot, and resolve functional and application-level Business Central issues. - Investigate and resolve more complex issues, identifying root causes and appropriate fixes. - Ensure all tickets are responded to and progressed in line with agreed SLAs and priorities. - Escalate issues to consultants, developers, or Microsoft where appropriate, following agreed escalation procedures. - Ensure all support work is accurately documented, including issue details, resolutions, and workarounds. - Maintain and contribute to client and internal documentation. - Ensure support activity is correctly categorised as support or logged separately as a change request where applicable. - Proactively manage workload and multiple concurrent cases in a fast-paced environment. - Identify recurring issues and contribute to service improvement where possible. - Work collaboratively with internal teams to ensure efficient and consistent customer outcomes. Skills & Experience Required - Proven experience supporting Dynamics 365 Business Central in a live support environment. - Strong functional understanding of Business Central (core finance and operational modules). - Experience working in a multi-customer or managed service environment. - Strong analytical and logical problem-solving skills. - Confident, professional customer communication skills (written and verbal). - Ability to work independently and manage workload effectively. - Strong attention to detail, particularly around documentation and case updates.

Part-time and full-time teaching faculty share our commitment to learning, teaching, interaction with students and faculty, service to our communities of practice, and scholarship. They are united by the common goal of inspiring academic excellence in students with a broad range of interests and experiences consistent with the Community of Inquiry Framework, as adopted by American Public University System (APUS) for cognitive presence, teaching presence, and social presence. They are key to creating a rewarding online learning experience for students by engaging them, challenging them, and supporting them. They contribute to and participate in a range of activities related to effectiveness and excellence in teaching and student retention. Faculty members remain aware of discipline content intent for the courses they teach. They follow APUS guidelines, processes, and methods and are responsive to mentoring and coaching. When Applying: Upload a CV and a copy of unofficial transcripts, master's degree and above. Student issued/unofficial copies are acceptable. Please do not send us official copies, unless specifically asked. Responsibilities: - Teaching excellence. - Deliver online lessons to undergraduate and/or graduate students. - Initiate, facilitate, interact, and moderate online classroom forums. - Be a faculty leader in your classes embracing fully the Community of Inquiry Framework of Teaching Presence, Cognitive Presence, and Social Presence. - Evaluate and grade students' class work, assignments, and papers within the timeframe set forth by APUS policy providing effective feedback to guide student learning and success. - Comply with APUS guidelines and expectations for quality faculty engagement online. - Engage in the classroom and reply to emails, etc. at least every other day, including one day during the weekend. - Remain aware of classroom procedures and use of instructional materials. - Participate in professional development to enhance teaching skills and effective online learning strategies. - Conduct scholarly research and participate in professional engagement activities. - Attend discipline specific and administrative meetings as scheduled. - Maintain ‘discipline’ knowledge by participating in one’s own discipline-related professional communities. - Support APUS initiatives and departments. General Work Requirements: All APUS faculty are required to complete the “Engaging the First‐Year Student Certification” course (APUS110), offered through the Center for Teaching and Learning (CTL). It must be completed within six months of the hire date. In addition, Graduate Faculty must complete the Graduate Faculty Certification (APUS501) within 90 days of hire. Specific requirements related to your Graduate / Undergraduate Faculty designation, duties, and performance expectations are outlined on the Course Assignments issued with respect to each course to be taught. You agree to comply with and be bound by all policies with respect to work product and intellectual property rights set forth in the APUS Faculty Handbook, the APUS Employee Handbook, the APEI Employee Handbook, and applicable Course Assignments. You will be expected to perform your duties in a remote, professional working environment of your choice. APUS assumes no responsibility for injuries occurring in your selected workspace or damages related to your real or personal property resulting from your employment with APUS. Requirements: - Master’s degree in Real Estate, Business, Management, or a closely related field from a regionally accredited institution is required. - Real Estate License is required. - Five or more years of experience in the Real Estate industry is required. - College-level teaching experience is preferred. - Online teaching experience is preferred. - Record of excellence in teaching. Compensation and Benefits: - Information regarding our faculty benefits may be found here: https://www.apus.edu/about/careers/faculty. Please Note: Applicants selected to proceed in the hiring process with conferred degrees from foreign institution(s) will require a course-by-course evaluation completed by a National Association of Credential Evaluation Services (NACES) approved agency. All charges associated with official transcripts and foreign transcript evaluations are the responsibility of the applicant and are not reimbursed by APUS. About Us: American Public University System (APUS) is an Online University based in Charles Town, WV. Our University has over 100,000 students. Our emphasis is educating our nation’s military and public services communities with quality and affordable education. APUS provides partnership and commitment in helping students realize the dream of a higher education and the opportunities that brings. It is the policy of American Public University System (APUS) to afford equal opportunity to all qualified persons. We treat all qualified individuals equally as to their recruitment, hiring, assignments, advancements, compensation, and all other terms and conditions of employment. American Public University System (APUS) does not discriminate on the basis of race, color, religion, creed, sex, age, national origin, sexual orientation, or physical, mental, or sensory disability, or any other characteristic protected by law.

• Serve as a liaison between Business and IT to deliver solutions that meet organizational needs. • Support systems and initiatives such as agent email provisioning, record retrievals, agent texting, and APEX (agency CRM). • Gather, analyze, and document business and functional requirements. • Assist in business case development, including cost-benefit analysis, risk assessment, and project scope definition. • Perform impact analysis and support effort and cost estimation. • Contribute to user acceptance testing (UAT), implementation, and training activities. • Develop process maps, functional specifications, and preliminary systems design documentation. • Collaborate with stakeholders and Agile teams to prioritize and deliver capabilities. • Conduct quality reviews on project deliverables and support continuous improvement initiatives. • Research and investigate system issues, compliance requests, and technical requirements.

ABOUT THE ROLE Algorand’s high-performance blockchain is optimized for institutional-grade finance and the next generation of decentralized economies. With a strong focus on tokenized real-world assets (RWAs) and DeFi composability, we are building the infrastructure to power the global onchain financial system. We are seeking a Business Development Lead to drive Algorand’s tokenization strategy across global financial markets. This person will be responsible for securing deep partnerships with asset owners, fund managers, and tokenization platforms, while supporting the integration of tokenized assets into Algorand’s DeFi ecosystem. This role is ideal for a well-connected, execution-oriented professional who can translate complex financial and technical ideas into commercial partnerships. You’ll help shape Algorand’s global presence in tokenized finance, deepen institutional engagement, and drive adoption of RWAs as composable assets in DeFi. Your network, market instincts, & go-getter mentality will directly influence how billions of dollars in real-world value move onchain. CORE RESPONSIBILITIES - Strategic Partnerships & Ecosystem Growth - - Identify, structure, and close strategic partnerships with asset managers, tokenization platforms, and custodians to bring tokenized products on Algorand (e.g., Treasuries, private credit, institutional funds, real estate, and commodities). - Cultivate partnerships with regulated tokenization providers in key jurisdictions (U.S., EU, UK, UAE) to expand issuance capabilities and cross-border distribution. - Engage directly with financial institutions, family offices, and corporate treasuries to drive adoption of tokenized yield products and onchain capital markets on Algorand. - Collaborate with DeFi protocols (e.g., Folks Finance, Tinyman, Pact) and infrastructure partners to ensure composability and liquidity of tokenized assets across Algorand’s ecosystem - Network Activation & Market Presence - - Leverage an existing professional network to open doors with institutional allocators, fintech innovators, and blockchain-native funds. - Represent Algorand at high-impact industry events and conferences, positioning the Foundation as a credible and forward-looking leader in tokenized finance. - Develop and maintain strategic relationships with financial regulators, custodians, and RWA infrastructure providers to stay ahead of market developments. - Product and Integration EnablementOversee the full lifecycle of partnerships, from deal close through integration, delivery, and long-term growth. - Work closely with technical and product teams to support integration efforts, ensuring compliance with institutional standards (e.g., KYC, Identity, ERC-3643 equivalent frameworks). - Serve as the internal connector, aligning priorities, tracking progress, and removing obstacles to keep initiatives on schedule, whilst maintaining strong partner relationships through consistent communication. - Partner with Head of DeFi to assist in structuring liquidity programs and co-incentives to strengthen RWA adoption and trading activity. KEY REQUIREMENTS - 7+ years’ experience in business development, investment management, structured products, or capital markets, ideally in a front-office or client-facing role. - Based in or with strong professional ties to a major global financial hub (New York, London, Dubai, or equivalent). - Deep professional network across financial institutions, asset managers, tokenization providers, or institutional investors. - Strong grasp of financial instruments (money market funds, Treasuries, private credit, structured yield products) and how they are being adapted for blockchain environments. - Solid understanding of blockchain and DeFi mechanics, including RWAs as collateral, yield primitives, and cross-chain liquidity. - Proven track record of originating and closing high-value partnerships. GOOD TO HAVE - Experience with tokenization platforms or digital securities issuers (e.g., Centrifuge, Archax). - Familiarity with cross-chain and compliance infrastructure (e.g. Wormhole) - Background in institutional sales, structured finance, or venture partnerships in fintech or digital assets. PERKS AND BENEFITS You will work with talented and fun-loving trail-blazers across the world who are building an equitable and borderless economy. In addition, you will receive: - Competitive remuneration - Excellent retention program - Diverse, open, inclusive, and collaborative culture - Supportive and flexible work arrangement - Monthly wellness budget - Computer and tech accessories NOTE FOR APPLICANTS Algorand Foundation is an equal opportunity employer. In accordance with applicable laws, we prohibit discrimination against any applicant or employee based on any legally-recognized basis, including, but not limited to: race, color, religion, sex (including pregnancy, lactation, childbirth or related medical conditions), sexual orientation, gender identity, age, national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed service member status or any other status protected by federal, state or local laws of the country in which the applicant resides. If you need assistance or to request an accommodation due to a disability, please contact join@algorand.foundation Please note that only shortlisted candidates will be notified. All information gathered will be treated in strict confidence and solely used for recruitment purposes. ____ To protect the interests of all parties, Algorand Foundation does not accept unsolicited resumes from a third party agency/ search firm recruiters. Any unsolicited resumes sent to any Algorand Foundation employee, regardless of the means of transmission (email, social media, etc.) will become the sole property of Algorand Foundation. Algorand Foundation will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.