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Comcast

Headquartered in Philadelphia, Pennsylvania, Comcast was established in 1963 as a single-system cable company. Over the years, Comcast experienced tremendous gr

Virtual - Representative 4, Small & Medium Business Direct Sales (Winback) - Retention

Location

United States

Posted

55 days ago

Salary

$16 - $36 / hour

Seniority

Mid Level

Job Description

Virtual - Representative 4, Small & Medium Business Direct Sales (Winback) - Retention

Comcast

Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what’s next. Powered by the nation’s largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation’s largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services. Job Summary Responsible for supporting Comcast Business Services in their efforts to retain and grow our existing customer base through working with existing customers that are either requesting disconnect of service or who are interested in downgrading services in exchange for a contract renewal. Empathizes with clients, uncovers opportunities by consulting with caller and helps them resolve outstanding issues to renegotiate the terms of their agreement. Supports “value our customer” campaigns such as customer satisfaction surveys, contract renewals, or other initiatives. Acts as technical specialist within own area. May serve as team leader, but does not supervise. Job Description Core Responsibilities - Uses active listening, empathy and assumes ownership of customer issues through resolution. Focus on base customer growth and retention, in the mid-market segment, to include advanced voice product upgrades and mobile acquisition sales. - Assist high valued customers such as hospitality/hotel, premier and managed accounts. - Minimizes churn by strategically offering product bundles and price points that meet the needs of the customers' budget and business applications and expands their product mix with Comcast. - Prepare disconnection and sales documentation for small and medium business and advanced products and work with customer project management teams to complete customer solution and implementation. - Adhere to hourly and daily schedules to ensure customer service levels are met. - Maintain and master knowledge of system order entry and disconnection policy and process. - Meet or exceed budgeted retention and mobile line sales goals for all product lines supported. - Demonstrate strong problem solving and communications skills. - Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary. - Other duties and responsibilities as assigned. Employees at all levels are expected to: - Understand our Operating Principles; make them the guidelines for how you do your job. - Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services. - Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences. - Win as a team - make big things happen by working together and being open to new ideas. - Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers. - Drive results and growth. - Support a culture of inclusion in how you work and lead. - Do what's right for each other, our customers, investors and our communities. Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications. Skills Communication, Customer Experience (CX), Sales, Teamwork Compensation National Pay Range: $15.65 USD-$36.36 USD Illinois Pay Range: $16.63 USD - $32.00 USD Colorado Pay Range: $17.61 USD - $33.46 USD Hawaii Pay Range: $20.54 USD - $30.55 USD Washington DC Pay Range: $22.50 USD - $33.46 USD Maryland Pay Range: $18.58 USD - $33.46 USD Minnesota Pay Range: $17.61 USD - $30.55 USD New York Pay Range: $18.58 USD - $36.36 USD Washington Pay Range: $17.61 USD - $34.91 USD New Jersey Pay Range: $19.56 USD - $34.91 USD Vermont Pay Range: $18.58 USD - $29.09 USD Massachusetts Pay Range: $19.56 USD - $34.91 USD California Pay Range: $17.61 USD - $32.39 Targeted Commission: $13.22 Our sales compensation programs offer the potential for significant upside above targeted earnings for those who overachieve their sales targets. Comcast intends to offer the selected candidate base pay within the posted range for this role at the time of posting dependent on job-related, non-discriminatory factors such as experience. Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details. The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later. Education High School Diploma / GED Certifications (if applicable) Relevant Work Experience 7-10 Years Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law. Comcast will consider for employment applicants with arrest or conviction records in accordance with the requirements of applicable law, including the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Please note that federal state, or local laws and regulations may restrict or prohibit Comcast from hiring individuals convicted of certain crimes. Additionally, an applicant’s criminal history may have a direct, adverse, and negative relationship on the job duties of this position, which may result in the withdrawal of a conditional offer of employment.

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