• Develops and leverages relationships with internal and external stakeholders to meet strategic business objectives • Provides expertise in designing and optimizing maintenance inspections and work orders, ensuring standardization • Work closely with the Yardi Implementation team and third-party data consultants in the execution of the implementation of the Maintenance IQ module • Works closely with AVP, Operations in the development and implementation of comprehensive training programs across multiple mediums • Contributes to maintaining project plans and timelines • Conducts comprehensive training to ensure proficient Maintenance IQ system use • Provides ongoing support addressing issues, and continuously optimizing workflows • Collaborates with internal support teams to resolve challenges • Implements quality assurance processes • Understands and fosters cross-program and cross-functional dependencies to champion execution success and maximize value capture • Establishes best practices and ensures solution delivery adheres to defined standards • Manages to business case or approved budget by controlling spend related to one-time and recurring costs while generating value or earnings by driving ROI • Develops regular and thorough status communications for senior leadership and stakeholders • Anticipates and mitigates risks, dependencies, and impediments to facilitate resolutions

Company Description About m360 Research: m360 Research is a full-service market research agency specializing in the healthcare space. Our proprietary panels include over 1 million physicians across 75 specialties in addition to substantial communities of allied HCPs, and payers. Founded in 2004, with a strong provenance in technology and innovation, m360 is committed to high quality and actionable insights, underpinned by robust physician verification and ISO certification (9001, 20252, 27001). International fieldwork services are complemented by full service advanced analytics to power data-driven decision making. About M3: m360 Research is a wholly owned subsidiary of M3, a Japanese global leader in the provision of ground-breaking and innovative technological and research solutions to the healthcare industry. The M3 Group operates in the US, Asia, and Europe with over 5.8 million physician members globally via its physician websites which include mdlinx.com, m3.com, research.m3.com, Doctors.net.uk, medigate.net, and medlive.cn. M3 Inc. is a publicly traded company on the Tokyo Stock Exchange (jp:2413, NIKKEI 225) with subsidiaries in major markets including the US, UK, Japan, South Korea, and China, and in 2020 was ranked in Forbes’ Global 2000 list. The M3 Group provides services to healthcare and the life science industry. In addition to market research, these services include medical education, ethical drug promotion, clinical development, job recruitment, and clinic appointment services. M3 has offices in Japan, UK, France, Germany, Brazil, Sweden, China, USA, and South Korea, as well as India. Job Description The Analyst role focuses on providing solutions to clients utilizing advanced analytics tools and dashboards. A successful candidate has a strong understanding of primary and secondary data deliverables, is collaborative, self-motivated, client focused and has a proven record of successful implementation of out-of-the-box solutions. The Analyst will also need to have the ability to evaluate and learn new tools quickly. Responsibilities of the Role - Thorough review of client materials and preparation of queries in a timely manner. - Utilize their past experiences to support process improvement, with a goal to increase capabilities, efficiencies, skillsets, and competitive advantage in the marketplace. - Expected to spend time reporting and receiving information to and from their manager and committed to learning the latest technologies in the data collection field. - Creation of dashboards and data visualization in Forsta Viz or equivalent software. - Ensure end-to-end project delivery in alignment with Client and Operations, leading to high satisfaction. - Deliverables include dashboards, data manipulations and advance analytics. - Deliver against assigned tasks in timely and high-quality manner. Qualifications Essential: - Bachelor’s degree in science (IT), B. Tech (IT), M. SC (IT), master’s in computer applications (MCA), Post Graduation Diploma in Data Science - Exceptional ability to multitask and balance multiple projects and priorities. - Strong problem-solving skills, including an ability to ‘think outside the box.' Desirable: - MS Office experience (Excel, Word, PPT) - Coding Experience in programming language - Basic Statistics knowledge - Market research experience (preferably with healthcare surveys) Personal Qualities: - Organized, self-motivated and self-directed. - Ingenuity, with a willingness and enthusiasm for learning new techniques. - Excellent interpersonal communication skills Additional Information Must be available to work US Eastern shift hours. #LI-AR #LI-Remote

Company Overview: TapestryHealth is dedicated to improving the quality of care for patients in skilled nursing facilities. We deliver innovative, technology-enabled healthcare solutions designed to enhance patient outcomes, optimize operations, and support the unique needs of long-term care providers. With a team of experienced professionals and cutting-edge tools, we collaborate with our partners to ensure the highest standards of care while reducing barriers to access and efficiency. Together, we are transforming healthcare for the better — one patient, one facility, and one solution at a time. Job Overview: We are seeking an experienced, highly organized, and meticulous Revenue Cycle Performance Analyst. The ideal candidate will be responsible for overseeing reporting, analysis, and reconciliation related to gross and net revenue, specifically but not limited to denials management, charge lag, and charge capture. Key Responsibilities: - Work with the external billing partner to ensure all billing and coding edits are functioning as expected. Recommend new edits as needed. - Analyze workflow and operational procedures to identify opportunities for improved reimbursement - Understand physician billing charge capture process and compliance issues and can provide resolution by performing research, utilizing third party payor regulations, referencing billing guidelines and CMS guidelines - Identify root causes of billing issues related to charge capture, billing errors, clearinghouse or payer edits, and coordinates efforts with the Coding Specialist and external billing partner to minimize recurring issues - Develop a strategy to identify and monitor payer payment variances - Work closely with Operations and IT to ensure all services are captured, recorded, processed, and billed in an accurate and timely manner. Understand reasons behind delayed charge capture. - Work with external billing partner to regularly review, update and maintain the CDM - Assist the Coding Specialist with system updates for yearly CPT and ICD-10 code changes - Work with revenue cycle leadership (Mgr. & VP) and external billing partner to review and communicate the revenue impact of the annual Medicare Physician Fee Schedule changes - Develop dashboards and report cards to monitor and report progress and trends to revenue cycle leadership (Mgr. & VP) weekly - Serve as a trusted revenue integrity partner to operational, legal, compliance, information technology, and other teams - Stay up to date on regulatory requirements associated with governmental, managed care, and commercial payers Qualifications: Required: - Associate's degree in healthcare or equivalent combination of education and experience - 4-5 years of experience in revenue integrity for a multi-specialty healthcare facility - Ability to relate well to all kinds of people, up, down, and sideways, inside and outside the organization - Strong computer skills including advanced knowledge of Microsoft Excel, Word, PowerPoint, Outlook, and OneDrive - Exceptional analytic aptitude with the ability to analyze large amounts of data, identify patterns, and draw conclusions - Excellent project management skills - SQL experience - Strong attention to detail, critical thinking and problem-solving skills - Certified Professional Biller (CPB) - Certified Professional Coder (CPC) The anticipated salary range for this role is $90-100K annualized. This remote position follows a location-based compensation structure. The posted salary range represents the potential pay range across various U.S. geographic markets. Actual compensation will be determined based on the candidate’s primary work location, experience, qualifications, and internal equity considerations, in accordance with applicable pay transparency laws.

- Lead a team of 15-25 entry-level, front-line outreach specialists responsible for outbound/inbound call handling - Responsible for coaching and developing reports on processes and best practices - Continue to maintain monthly personal performance metrics - Manage metrics, performance criteria, policies and procedures to improve call center productivity continuously - Drive a culture of accountability, continuous improvement, and personal excellence - Directs workforce management activities and sets performance goals and objectives accordingly - Develop and maintain strategy on ensuring customer satisfaction on all service interaction - Provide team motivation and development to maximize sales opportunities - Responsible for the overall performance and productivity of direct reports - Responsible for weekly payroll review to ensure correct entries - Responsible for driving the growth of revenue and profit originating from a call center - Monitoring of individual and team results to identify and act on both positive and negative performance - Communicate key messages effectively to ensure that direct reports are informed of process changes - Provide regular feedback to representatives regarding performance wins and areas of opportunity - Work with other departments in the organization, such as quality assurance, training, IT, and recruiting. - Develop and audit quality assurance strategies to ensure the delivery of world-class service - Determining work procedures, preparing work schedules, and expediting workflow - Manage remote employees as needed. - Other duties and responsibilities as assigned