Title: Collection & Monitoring Analyst - Remote in WEST COAST/PST Location: Remote in WEST COAST/PST / Minneapolis or Washington, D.C. Requisition number: 2350234 Job category: Property Management Overtime status: Exempt Travel: No Job Description: UnitedHealth Group is a health care and well-being company that's dedicated to improving the health outcomes of millions around the world. We are comprised of two distinct and complementary businesses, UnitedHealthcare and Optum, working to build a better health system for all. Here, your contributions matter as they will help transform health care for years to come. Make an impact with a team that shares your passion for helping others. Join us to start Caring. Connecting. Growing together. The Collection & Monitoring Analyst is a part of UnitedHealth Groups Enterprise Risk Intelligence team supporting open-source intelligence (OSINT) research and monitoring online threat activity related to identified Persons of Interest (POIs) and emerging risks to the organization. This role focuses on collecting, analyzing, and reporting publicly available information to help identify potential security concerns impacting employees, facilities, executives, and operations. The analyst works under the direction of senior intelligence staff and contributes to investigations and monitoring activities by producing timely, accurate, and well-documented intelligence outputs. Solid online research skills, attention to detail, and familiarity with social media and digital platforms are essential for success in this role. You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week. Primary Responsibilities: - Persons of Interest (POI) Investigation Support - Conduct OSINT research in support of POI-related security inquiries, using publicly available online, social media, and digital sources - Collect, organize, and document relevant information associated with individuals of security concern in accordance with established procedures - Assist senior analysts with background research, timeline development, and activity tracking related to POIs - Identify potential indicators of concerning behavior, escalation, or targeting based on online activity and open-source information - Maintain clear and accurate case notes, source citations, and supporting documentation - Online Threat Intelligence Monitoring - Monitor social media platforms, forums, blogs, and other online spaces for potential threats, hostile narratives, or emerging risks relevant to the organization - Support ongoing monitoring of known threats, key events, or heightened risk periods by identifying and reporting relevant online indicators - Assist with the detection of threatening, concerning, or suspicious online communications directed at personnel, facilities, or business operations - Escalate identified risks or anomalies to senior intelligence or security personnel following defined workflows - Intelligence Reporting & Operations Support - Draft concise intelligence summaries, monitoring updates, and incident support notes for internal stakeholders - Support real-time or near-real-time monitoring during security events or incidents as directed - Assist with triage and intake of intelligence-related requests, ensuring information is routed appropriately - Follow established workflows, documentation standards, and information handling requirements - Contribute to team metrics, reporting accuracy, and continuous improvement efforts You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: - 1+ years of experience in intelligence, security, investigations, research, or a related analytical field (academic or professional) - Foundational understanding of OSINT principles and ethical use of publicly available information - Familiarity with major social media platforms and online communities as information sources - Basic proficiency with Microsoft Office tools (Word, Excel, PowerPoint) - Proven solid written communication skills with the ability to produce clear, structured, and objective reports - Demonstrated ability to follow established processes, manage multiple tasks, and meet deadlines in an operational environment Preferred Qualifications: - Experience related to intelligence studies, criminal justice, cybersecurity, international relations, or digital investigations - Exposure to social media monitoring, online research tools, or threat-related analysis - Experience working in a security operations center, monitoring function, or investigative support role - Familiarity with documenting research findings and maintaining audit-ready notes Soft Skills & Competencies: - Solid attention to detail and commitment to accuracy - Professional judgment and discretion when handling sensitive information - Ability to work effectively as part of a team while following guidance from senior staff - Clear communicator who can summarize findings without speculation or bias - Willingness to learn and develop OSINT and intelligence analysis skills over time - All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $60,200 to $107,400 annually based on full-time employment. We comply with all minimum wage laws as applicable. Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

Role Description The employee will serve as the Supervisory Management & Program Analyst located in the Peer Support Outreach Center (PSOC), Veterans Crisis Line (VCL). The VCL is a 24-hour, 7-days-a-week, 365-days-a-year service aimed at connecting callers worldwide to a caring, qualified Veterans Administration employee. The VCL's mission is to provide 24/7, world-class suicide prevention and crisis intervention services to Veterans, Service Members and their family members. - Gather, analyze, interpret, and report on data and information collected independently or in collaboration with other VCL and internal and external analysts. - Supervise PSOC areas and programs, ensure goals and objectives, productivity, and compliance requirements are met. Plans and assigns work, by developing performance standards and evaluates performance. - Works directly with PSOC Director on various initiatives and projects. Controls and oversees project milestone and budgets associated with the comprehensive plan from concept through planning to implementation. - Manage workloads, while making adjustments that are necessary to accommodate things such as shifting priorities and employee skill levels ensuring that workload is equitable and manageable. - Monitor and adhere to VHA and VCL regulations, policies, and procedures as well as program guidelines set by external regulatory agencies. - Utilize office automation systems and various software packages including Microsoft Office suite, AVAYA, Power Apps, Power BI, as well as several custom software applications and programs to accomplish work. - Perform data analysis to improve various systems, processes, procedures, and policies. - Manage and resolve complaints; makes decisions on work issues presented by subordinates. - Oversee the development of tools used for information dissemination such as presentations, internal job aids, and other materials and communications. - Collaborate with appropriate VCL departments to initiate and perform safety reviews, audits, and other system checks as indicated. Qualifications - Experience in mental health, suicide prevention, and in the field of peer support. - Specialized Experience: Must have one year of specialized experience equivalent to at least the next lower grade GS-12 in the normal line of progression for the occupation in the organization. - Must meet 3/5 of the following examples of specialized experience: - Utilize various sources and automated systems to collect, quantify, analyze, and evaluate data; interpret findings and formulate data-driven recommendations. - Document and improve organizational processes to optimize management, productivity, efficiency, and controls. - Deliver briefings, convey information, and present findings and recommendations orally to management and diverse audiences to facilitate understanding and acceptance. - Prepare clear and organized written communications, including data analyses, recommendations, official reports, policies, SOPs, and other program documentation. - Manage office automation systems and various software applications (e.g., Microsoft Office suite, AVAYA, Power Apps, Power BI, and custom applications) to efficiently accomplish program objectives. Requirements - Applicants must meet all requirements by the closing date of this announcement, 04/21/2026. - Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements. - Selective Placement Factors (SPF) are a prerequisite to an appointment and represent minimum requirements for the position. Benefits - Remote position: Selectees will work 100% of the time in a non-VA-owned space outside of the local commuting area of a parent station. - Compressed/Flexible: May be authorized upon supervisor approval after training per Agency policy. - Travel may be required to the closest VA Medical Center or VA Outpatient Clinic for issuance of equipment, and as needed for technical support. Company Description This is not a bargaining unit position.

Title: Life Claims Analyst Location: United States Work Type: Remote, Full Time Job ID: 2357375 Job Description: This position is National Remote. You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges. At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and optimized. Ready to make a difference? Join us to start Caring. Connecting. Growing together. Positions in this function are responsible for providing expertise or general claims support to teams in reviewing, researching, investigating, negotiating, processing and adjudicating Life claims. Authorizes the appropriate payment or refers claims to Team Lead or Manager for validation of adverse or over limit approvals. This position is full-time (40 hours/week). Employees are required to work our normal business hours of 7:00am - 6:00pm EST. Core hours business hours are 9:00 am - 4:00 pm EST. It may be necessary, given the business need, to work occasional overtime. We offer 2 - 3 months of paid training. The hours during training will be aligned with their schedule. Training will be conducted virtually from your home. Primary Responsibilities: - Review and render determinations on Life claims - Initiate and maintain appropriate level of communication within ERISA standards through the claim review and investigation process - Respond to all inquiries generated relative to Life claims within established service timeframe - Provide accurate claim decisions in accordance with Policy, State and Federal guidelines - Adjudicate Life claims with current average volumes of 50 claims weekly You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: - High School Diploma / GED OR equivalent work experience - Must be 18 years of age OR Older - 2+ years of experience in Customer Service, including analyzing and problem-solving issues for policyholders, employers, for both internal and external customers - 2+ years of recent experience performing end to end life insurance claims processing, including claims review and benefit release - Proficiency with computer and Windows personal computer applications, which includes the ability to navigate and learn new and complex computer system applications - Ability to work our normal business hours of 7:00am - 6:00pm EST. Core hours business hours are 9:00 am - 4:00 pm EST. It may be necessary, given the business need, to work occasional overtime Preferred Qualifications: - OnBase claims processing system experience Telecommuting Requirements: - Ability to keep all company sensitive documents secure (if applicable) - Required to have a dedicated work area established that is separated from other living areas and provides information privacy - Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service - All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $49,700 - $88,800 annually based on full-time employment. We comply with all minimum wage laws as applicable.

• Act as the first point of contact for all IT-related queries and issues, ensuring prompt and efficient resolution or escalation to the appropriate support teams when necessary. • Provide exceptional customer service by actively listening, understanding end-users' needs, and creating memorable experiences. • Collaborate with other IT support teams to escalate and follow up on unresolved issues, ensuring timely and effective problem resolution. • Continuously improve your technical skills and knowledge to provide the best support. Take ownership of your work and contribute to the success of the team and the company.