Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description The Customer Success Executive is accountable for the strategic leadership and execution of post-sales activities within our most valuable accounts. This position plays a crucial role in driving ServiceNow’s long-term value by accelerating customers’ journey to success, ensuring predictable renewals, and maximizing the impact of ServiceNow across their business transformation initiatives. As a trusted advisor, you’ll partner with C-level executives, guide seamless delivery of business transformation, and foster collaboration with ServiceNow’s teams and strategic partners. What You Get to Do in This Role: - Drive Post-Sales Success: Own and lead the customer’s post-sales transformation, aligning ServiceNow’s offerings to customer goals, and bringing relevant industry thought-leadership to the table. Foster strong relationships with C-Level executives to deliver on business outcomes. - Collaborate Strategically: Partner with Account Executives to create and execute integrated pre- and post-sales strategies, delivering long-term value for both the customer and ServiceNow. Leverage the right resources at the right time to ensure success. - Mitigate Risks and Drive Value: Proactively identify potential risks to success and work with the customer and internal teams to develop strategies to overcome them, ensuring a smooth path toward value realization. - Focus on Key Performance Indicators (KPIs): Guide and inspire the Customer Success team to meet critical operational KPIs—adoption, technical health, renewals, customer satisfaction, and expansion. Work closely with customers to align their roadmap and drive new revenue opportunities. - Foster Strategic Alignment: Build relationships with ServiceNow leaders and consistently incorporate customer feedback to drive continuous improvement. Align business transformation insights with organizational goals to ensure long-term success. - Advocate for Innovation and Continuous Learning: As a strategic thought leader, drive innovative solutions for our customers, always looking for opportunities to help them achieve their long-term goals. Foster a culture of agility and calculated risk-taking within the team. - Set Success Metrics and Milestones: Establish clear, measurable success metrics with the customer, and regularly review progress. Refine business transformation plans as needed to ensure milestones are met and value is realized. Qualifications The ideal candidate will have extensive experience leading large-scale digital business transformations, acting as a trusted advisor to both internal and C-level customer executives. You will be an expert in governance, strategy, and execution across cross-functional teams and have a track record of delivering scalable, repeatable success. Your passion for driving customer success at an enterprise scale and your ability to work in complex, dynamic environments will be key to your success in this role. To be successful in this role, you will need: - Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry. - Educational Background: BA/BS or equivalent required, Master’s degree preferred. - Experience: A minimum of 12 years in a management consulting or leadership role at a top-tier consulting firm, solution consulting, or similar positions focused on technology-enabled business transformations (Digital/SaaS/Enterprise Software). - Leadership Expertise: Demonstrated success in running large-scale, strategic accounts and exceeding business objectives. Proven track record in building and leading high-performing Customer Success or Consulting teams. - Business Acumen: Strong experience in identifying and solving complex business problems and aligning solutions with customer business objectives. - Cross-Functional Leadership: A history of working across multiple functions and driving alignment in large, matrixed environments. - C-Level Relationships: Strong experience building relationships with C-level business leaders, including within some of the world’s largest enterprises. - Adaptability: Ability to thrive in rapidly changing environments, adapting strategies to new challenges and opportunities. - Execution Focus: Ability to create repeatable processes for scalable execution while maintaining a hands-on approach to ensure critical tasks are completed efficiently. - Collaboration and Communication: Excellent communicator and influencer, with the ability to work effectively across a global organization and foster collaboration at all levels. - Customer Focus: Deep understanding of customer needs, challenges, and motivations, with a keen ability to address concerns and ensure satisfaction. FD21 Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license. - Employee Type: Regular - Region: AMS - North America and Canada - Work Persona: Remote

Senior Digital Engagement Manager, Customer Success locations Remote - USA Remote - Canada time type Full time job requisition id R-11611 The Calix platform enables Communication Service Providers (CSPs) of all sizes to transform and future-proof their businesses. Through real-time data, automation, and actionable insights delivered via Calix One — our cloud-first, AI-powered platform — CSPs can simplify operations, collapse cost, and accelerate innovation. Calix One brings together the automation of everything and the experience of one, empowering customers to deliver differentiated subscriber experiences while driving acquisition, loyalty, and revenue growth. This is the Calix mission: to enable CSPs of all sizes to simplify, innovate, and grow, strengthening both their businesses and the communities they serve. We’re at the forefront of a once in a generational change in the broadband industry. Join us as we innovate, help our customers reach their potential, and connect underserved communities with unrivaled digital experiences. The Senior Digital Engagement Manager, Customer Success is a senior individual contributor responsible for designing and executing scalable, data-driven digital engagement programs that drive customer adoption, value realization, and long-term retention across the customer lifecycle. This role functions similarly to a campaign manager, with a focus on post-sale customer engagement and adoption rather than net-new demand generation. The Senior Digital Engagement Manager partners closely with Customer Success, Product Marketing, Sales, and Support to deliver targeted, timely, and personalized campaigns that improve customer outcomes and support renewal and expansion motions. Success in this role is measured by increased customer engagement, improved adoption of key capabilities, stronger renewal readiness, and clear, measurable impact on Customer Success KPIs. Key Responsibilities - Design and execute integrated digital engagement campaigns that support onboarding, adoption, product utilization, lifecycle milestones, renewal readiness, and expansion awareness. - Own campaign strategy, planning, execution, and optimization across email, in-app, and other digital channels aligned to Customer Success priorities. - Build and maintain scalable lifecycle programs and campaigns based on customer segments, usage signals, and success milestones. - Partner with Customer Success, Product Marketing, Sales, and Support to align messaging, timing, and targeting across the post-sale customer programs. - Engage Marketing and Success Operations teams to execute and report on the programs. - Implement and optimize lead and engagement flows to ensure the right customers receive the right messages at the right time. - Leverage account-based and segment-based strategies to support high-value customers and strategic initiatives. - Track, analyze, and report on engagement performance, adoption indicators, and lifecycle impact; continuously refine programs based on insights. - Serve as a subject-matter expert on Customer Success digital engagement best practices, tools, and measurement. Required Qualifications - 7–10+ years of experience in B2B digital engagement, lifecycle marketing, campaign management, or Customer Success marketing, preferably in SaaS or technology. - Proven experience designing and executing multi-channel campaigns tied to customer adoption, engagement, or retention outcomes. - Strong hands-on experience with marketing automation and CRM platforms such as Salesforce Marketing Cloud, Salesforce, and related engagement tools; experience with intent or account-based platforms (e.g., 6sense) is a plus. - Demonstrated ability to translate Customer Success goals into scalable, measurable digital programs. - Strong analytical skills with experience using data to inform targeting, optimize performance, and demonstrate impact. - Excellent written and verbal communication skills; comfortable influencing cross-functional partners without direct authority. - Highly organized, detail-oriented, and able to manage multiple campaigns and priorities in a fast-paced environment. #LI-Remote The base pay range for this position varies based on the geographic location. More information about the pay range specific to candidate location and other factors will be shared during the recruitment process. Individual pay is determined based on location of residence and multiple factors, including job-related knowledge, skills and experience. San Francisco Bay Area: 148,400 - 223,100 USD Annual Select US Metros and States: 129,000 - 194,000 USD Annual Other US Locations: 116,100 - 174,600 USD Annual As a part of the total compensation package, this role may be eligible for a bonus. For information on our benefits click here.

• Strategic Coordination & Governance: Establish processes and frameworks for collaboration across Renewals, Sales, Customer Success, Finance, and Legal, ensuring seamless execution of renewal strategies. • Create engagement processes, playbooks, workflows, and training programs to enable collaboration and operational excellence. • Leading the team to reach Account Growth Quotas (Renewal + Expansion) • Together with sales counterparts, owns forecasting accuracy for the pipeline and bookings • Creating win back plays for the Enterprise • Providing structured insights and customer and market trends in the Enterprise • Impactful Communication: Serve as a trusted advisor and communicator to executive leadership, translating complex renewal strategies into actionable insights. • Organizational Influence: Shape policies and frameworks for renewal governance, pricing strategies, renewals strategies and compliance across regions. • Engage directly with customer C-Suite executives • Talent Development: Build and mentor a high-performing team, fostering a culture of accountability, innovation, and continuous improvement.

• Establish processes and frameworks for collaboration across Renewals, Sales, Customer Success, Finance, and Legal, ensuring seamless execution of renewal strategies. • Create engagement processes, playbooks, workflows, and training programs to enable collaboration and operational excellence. • Leading the team to reach Account Growth Quotas (Renewal + Expansion) • Together with sales counterparts, owns forecasting accuracy for the pipeline and bookings • Creating win back plays for the Enterprise • Providing structured insights and customer and market trends in the Enterprise • Serve as a trusted advisor and communicator to executive leadership. • Shape policies and frameworks for renewal governance, pricing strategies, renewals strategies and compliance across regions. • Engage directly with customer C-Suite executives • Build and mentor a high-performing team, fostering a culture of accountability, innovation, and continuous improvement.