Gecko | AI-Powered Student Engagement Platform

• Design complex systems and lead technical refinement • Take services through to production knowing decisions matter months after launch • Set and hold engineering standards and mentor junior engineers • Understand the human-level problems behind the systems being built

• Owning customer relationships. • Being the main point of contact for a group of universities, from onboarding onwards. • Running regular check-ins, reviews, and QBRs that are useful (not box-ticking). • Visiting customers on campus at least once a year, and more often where it adds value. • Owning renewals end to end; planning ahead, showing value, and keeping things on track. • Watching usage and engagement so you can spot risks early and do something about them. • Taking ownership of retention and growth across your accounts, including identifying and progressing expansion opportunities. • Running demos and account reviews that connect outcomes to product value and commercial impact. • Keeping Salesforce up to date so account history, risks, and opportunities are easy for others to follow. • Acting as a first point of contact for customer issues, owning them through to resolution with support from the wider team.

• Owning customer relationships • Being the main point of contact for a group of universities, from onboarding onwards • Getting to know your customers properly: their goals, pressures, politics, and pain points • Running regular check-ins, reviews, and QBRs that are genuinely useful, not just going through the motions • Visiting customers on campus at least once a year, and more often where it adds value • Keeping customers with us (because they want to stay) • Owning renewals end to end; planning ahead, showing value, and keeping things on track • Watching usage and engagement so you can spot risks early and do something about them • Making sure customers feel supported, heard, and confident in what we’re building • Taking ownership of retention and growth across your accounts, including identifying and progressing expansion opportunities • Spotting where Gecko could add value across teams, departments, or use cases, and being confident opening those conversations • Running demos and account reviews that connect outcomes to product value and commercial impact • Keeping Salesforce up to date so account history, risks, and opportunities are easy for others to follow • Acting as a first point of contact for customer issues, owning them through to resolution with support from the wider team, not as a ticket-only function • Balancing reactive support with proactive account management (yes, we know that’s a skill)

• Own customer relationships and be the main contact for universities from onboarding • Run regular check-ins, reviews, and account reviews • Own renewals end to end, planning ahead and ensuring value • Spot risks early and act to keep customers satisfied • Take ownership of retention and growth, and identify expansion opportunities • Support customers day to day, resolving issues as they arise and balancing reactive support with proactive management.