Customer Service Representative Remote Availability: This role supports a 24/7 call center environment. Candidates must be willing and able to work flexible hours, including nights, weekends, and holidays, as needed. ABOUT THE COMPANY: American Expediting provides on-demand transportation services for healthcare and mission-critical industries. Our people are smart, creative problem-solvers dedicated to crafting custom transportation solutions. Our reputation for excellence is hard-earned, with 99.3% on-time delivery performance for on-demand and scheduled, time-critical shipments. Our focus on continuous innovation means we're always ready to meet the ever-evolving needs of our customers. POSITION SUMMARY: The Customer Service Representative (CSR) provides specialized service to critical customers and design logistics solutions at their request. Most often this is to place a request for a new transportation service that will be delivered on demand within a few hours, other times it is to update the customer on the status of an existing task or to make changes to a task in progress. Additionally, the CSR may interact with dispatchers to engage transportation service providers and outside vendors as required to ensure customer needs are fulfilled. REPORTS TO: Customer Service Supervisor RESPONSIBILITIES: - Present a positive and professional face to customers, drivers, and other employees of American Expediting - Answer and respond to all assigned inbound calls and email and chat requests from customers, drivers, and/or other American Expediting employees - Ensure timely and efficient service for customers according to on demand requests - Follow the approved process/SOP for responding to customer inquiries and handling issues; answer questions and ensure customers/drivers understand and are satisfied with the responses - Promote and sell American Expediting products and services as needed - Leverage American Expediting systems to develop price quotes, provide rates as well as review and update shipment information; add relevant notes to accounts/shipments as needed - Work with customers to ensure that shipment requirements are met and that they are always kept informed during the process to ensure visibility - Confer with customers or supervising personnel to address questions, problems, and requests for service - Handle customer complaints and follow appropriate escalation procedures when necessary - Resolve service problems by clarifying the customer’s complaint, determining the cause of the issue, selecting and explaining the best solution to the problem, and expediting correction/adjustment and follow-up to ensure resolution - Act as a subject matter expert for peer side-by-side coaching and training as needed MINIMUM QUALIFICATIONS: - High School diploma or equivalent - General computer proficiency - Ability to speak clearly and respond to customers with accuracy - General ability to type and create professionally written replies quickly and with accuracy - Flexibility in working hours required. Weekend and overnight shifts are available. - Ability to be flexible regarding shift changes in an environment that is operating 24/7/365 is required. PREFERRED EXPERIENCE: - Healthcare or related industry experience - Logistics or expediting knowledge - Relevant previous call center experience with at least 2 years successful work experience - Familiar with time zones, military time KNOWLEDGE, SKILLS, AND ABILITIES: - Excellent verbal communication and problem-solving skills - Excellent written business communication skills - Customer focused and solutions oriented - Ability to work with a sense of urgency - Knowledge of principles and processes for providing customer service - Computer skills including Microsoft Office, Outlook, Teams - Good navigational skills - Analytical thinker and problem solver Pay Range for the position is up to $17/hr (depending on experience). This role is eligible for our Career Progression Ladder where, you'll gain the skills and opportunities to advance—and with every step forward comes increased responsibilities, new challenges, and a higher earning potential. American Expediting is an equal opportunity employer. In accordance with applicable law, American Expediting prohibits discrimination based on any legally recognized basis, including but not limited to race, color, religion, creed, gender, sex, gender identity, sexual orientation, age, national origin or ancestry, citizenship status, physical or mental disability, genetic information, veteran status, uniformed service member status, or any other basis protected by federal, state or local laws. American Expediting’s commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, vendors and customers. To learn more about the benefits we provide to support our employees, visit www.americanexpediting.com/careers.

Role Description QISG is seeking a Scheduler with 5+ years of utility experience in Transmission & Distribution (T-Line) and Substation projects — required and must be clearly shown on the resume. This role builds and manages resource- and cost-loaded P6 schedules, performs critical path analysis, and partners with project teams to drive execution across EPC projects. Location: Columbus, OH office, with up to 40% domestic travel to project site Relocation Assistance: Available for qualified candidates relocating to Columbus Work Authorization: Visa sponsorship is not available for this role Qualifications - 5+ years of scheduling experience supporting utility transmission lines (T-Line) and substations – required - Advanced Primavera P6 expertise, including cost- and resource-loaded schedule development - Experience with Linear Scheduling, large-scale sitework, and long-lead equipment planning for utility projects - Familiarity with TILOS, Deltek Acumen Fuse/Risk, or similar schedule analysis tools - Proven ability to collaborate with engineering, permitting, procurement, construction, and commissioning teams - Strong communication and influencing skills, coordinating across multiple departments - Highly organized and self-motivated, able to manage multiple priorities in fast-paced environments - High school diploma required; Bachelor’s in Engineering, Construction Management, Business, or related field preferred Requirements - Develop and manage LSM and CPM Primavera P6 schedules for utility transmission, substation, and renewable projects - Build and maintain resource- and cost-loaded schedules aligned with baselines and execution strategies - Integrate inputs from engineering, procurement, construction, and commissioning teams - Perform critical path analysis, what-if scenarios, and productivity tracking - Identify schedule risks, evaluate sequencing, and recommend mitigation strategies - Produce earned value metrics, KPIs, and cash flow reports for project controls and executives - Support look-ahead planning, short-interval schedules, and continuous improvement - Maintain compliant schedule documentation per contract and company standards Benefits - Competitive base salary - Generous PTO & paid holidays to maintain work-life balance - 401(k) with a generous match to plan for your future - Comprehensive benefits – medical, dental, vision, and life insurance - Weekly pay for consistent, reliable compensation - Great mentoring & career growth opportunities – we invest in your development Company Description QISG leverages Quanta’s comprehensive resources to deliver collaborative solutions for our partners' energy infrastructure needs. We use in-house talent, expertise and resources to plan, design, engineer, manage, conduct maintenance on and construct projects. Our turnkey service capabilities provide our customers with efficiency, consistency, attention to detail and safe execution. The QISG team brings together Engineering, Safety, Quality, Material Procurement, QA/QC, Right-of-Way Acquisition, Scheduling, Environmental Planning, Permitting, Title and Land Management expertise that ensure outstanding results for our clients.

• Act as a trusted operational partner to Customer Technical Support leadership, translating strategy into scalable execution • Own and evolve the global Customer Support operating model, ensuring consistency and scalability across regions • Drive the rhythm of the business (weekly, monthly, quarterly) to proactively identify risks and optimize performance • Define and track KPIs and leading indicators to measure support health, productivity, and predictability • Own and enhance the end-to-end Technical Support Engineer (TSE) experience, improving workflows, tools, and processes • Reduce operational friction and increase time spent on high-value customer interactions • Drive cross-functional alignment with Renewals, Customer Success, Professional Services, Sales, Finance, and Systems teams • Lead change management initiatives to ensure adoption of new processes, tools, and operating models • Leverage data, analytics, and AI-driven capabilities to deliver insights, improve predictability, and enable automation • Partner with systems and analytics teams to build scalable reporting, workflows, and predictive models

• Conduct Comprehensive Onboarding Calls: Initiate and lead remote onboarding sessions with newly enrolled patients via phone or video conferencing. Clearly and concisely explain the purpose of remote patient monitoring and the benefits of using their assigned medical devices. • Device Setup and Usage Guidance: Provide step-by-step instructions on how to unpack, set up, and connect their medical devices (e.g., blood pressure cuffs, heart rate monitors) to the required platforms or applications. Address any initial technical challenges patients may encounter with patience and clarity. • Vital Readings Education: Educate patients on the significance of consistently monitoring their vital signs, explain what constitutes a normal range, and guide them on how to accurately interpret the readings provided by their devices. • Troubleshooting and Technical Support: Offer effective troubleshooting assistance for common device setup or usage issues. Escalate more complex technical problems to the appropriate internal support teams while ensuring the patient remains informed and supported. • Accurate Documentation: Meticulously document all patient interactions, including onboarding progress, questions asked, troubleshooting steps taken, and the patient's level of understanding in the Electronic Health Record (EHR) system. • Proactive Adherence Calls: Conduct follow-up adherence calls with patients at scheduled intervals to reinforce the importance of consistent monitoring and address any challenges they may be facing in adhering to their monitoring schedule. • Positive Team Contribution: Actively contribute to a collaborative, supportive, and positive work environment, sharing knowledge and best practices with colleagues. • Uphold Nsight Culture: Embody and promote Nsight Health's core values of positivity, patient-centricity, and innovation in all interactions. • Maintain compliance with company policies and applicable regulations. • Perform other duties as assigned.