• Own end-to-end delivery of customer engagements, ensuring quality, on-time, and on-budget execution • Serve as the primary point of contact for customers and partners, building strong relationships and managing expectations • Lead implementation from mobilization through deployment, including resource planning, governance, and adherence to Coupa methodologies • Manage risks, issues, and escalations, driving resolution and keeping projects on track (“path to green”) • Oversee financial performance across projects, including forecasting, contract compliance, and KPI achievement • Act as executive sponsor across a portfolio of engagements, supporting stakeholders, guiding strategy, and ensuring overall delivery success

About LawnStarter LawnStarter is the nation's leading on-demand marketplace for lawn care and outdoor services, with over $100M in annual bookings. We're expanding beyond lawn care to become the one-stop shop for all home services, and paid social is one of our next major bets to scale both customer and provider acquisition across both sides of the marketplace. About Growth at LawnStarter Growth is where LawnStarter's customer and provider acquisition engine gets built. We own organic, paid, and partner channels and work cross-functionally with lifecycle and sales to maximize funnel conversion. Paid social is a high-potential channel for us: we've proven it can work, but we haven't had a dedicated owner to turn it into a scalable, predictable growth lever. That's the opportunity.

• Lead strategic initiatives to enhance key performance indicators (KPIs) by leveraging advanced analytics and optimizing operational design • Oversee the development of the SOPHUS network design platform • Lead the design strategy and end-to-end build of SOPHUS • Lead the development to build robust business cases for proposed network changes • Lead the operations strategy for the review, introduction and scaling of technologies that improve quality and efficiency across sites

• Provides domain expertise in contract or subcontract management. • Administers contracts or subcontracts and monitors contract or subcontract performance. • Acts as focal point for all contractual communications and commitments to customers or subcontractors. • Maintains documentation and files in accordance with applicable processes. • Assures compliance with applicable federal regulations and internal policies and procedures. • Participates as a key member of the proposal or program team to address contract and/or subcontract requirements. • Collaborates with the Capture/Proposal/Program Manager to support overall contract or subcontract performance. • Reviews Requests for Proposals and participates in preparing compliant proposal responses. • Reviews or supports reviews of subcontractor proposals including management of the source selection process. • Negotiates contracts or subcontracts within business goals and documents substance of discussions, agreements, and results. • Reviews contract or subcontract documents for accuracy, performance risk, and conformance with contract terms, conditions, and other provisions. • Collaborates as a key member of program team to ensure contract or subcontract requirements are fully understood and executed. • Responds to internal and external inquiries regarding contract or subcontract issues, audits, and compliance requirements. • Manages contract or subcontract change process and works with the Program Manager to mitigate performance risk. • Advises and supports business team on issues and developments relative to assigned contracts or subcontracts. • Monitors contract and subcontract performance for scope changes and takes appropriate action. • Builds customer or subcontractor relationships and knows customer or subcontractor needs and issues. • Provides leadership, subject matter expertise, and innovative recommendations to contracting issues.