Work From Home Work From Home Work From Home, Indiana 46544 People at all levels of healthcare have benefitted from technology solutions because a Systems Engineer listened to their needs and worked with the IS team. Our Systems Engineer does more than just monitor and analyze operating systems. This role is critical to keeping our systems up and running today and planning for tomorrow. The Citrix/Client Endpoint Engineer is responsible for the design, engineering, deployment, operational support, and continuous improvement of enterprise end‑user computing platforms, including Citrix Virtual Apps and Desktops, Citrix DaaS, Azure Cloud PCs (Windows 365), and corporate Windows client environments, across on‑premises, cloud, and hybrid infrastructures, including Microsoft Azure. WHO WE ARE With 12 ministries and access points across Indiana and Illinois, Franciscan Health is one of the largest Catholic health care systems in the Midwest. Franciscan Health takes pride in hiring coworkers that provide compassionate, comprehensive care for our patients and the communities we serve. WHAT YOU CAN EXPECT The Citrix/Client Endpoint Engineer is expected to architect, build, manage, and optimize technologies including, but not limited to: - Citrix Virtual Apps and Desktops (CVAD), Citrix DaaS, and supporting components such as StoreFront, Delivery Controllers, and Provisioning Services (PVS) - Citrix NetScaler / ADC Gateways, including authentication flows, FAS integration, secure remote access, MFA, and high‑availability designs - Azure Cloud PCs (Windows 365 and AVD) and integration with identity, security, and endpoint management platforms - Enterprise Windows client engineering, including Windows 10/11 image engineering, OS lifecycle management, patching strategies, driver management, and application compatibility - Windows Server environments (2008 R2–2022) supporting Citrix and endpoint services - Active Directory, Group Policy, and profile technologies, including Citrix Profile Management and FSLogix - PowerShell scripting and automation for deployment, configuration, monitoring, remediation, and reporting - VMware and virtualization platforms supporting hosted computing workloads This role includes expanded desktop engineering and endpoint ownership, such as: - Designing, building, and maintaining standardized Windows images for physical, virtual, and cloud‑based devices - Managing application packaging, testing, deployment, and remediation within virtual and physical endpoint environments - Supporting endpoint performance optimization, stability, and user experience improvements - Participating in OS refresh, technology migrations, and modernization initiatives - Ensuring endpoint platforms meet security, compliance, and regulatory requirements, including hardening, access controls, and integration with endpoint protection tools - Partnering with endpoint management teams on Intune, policy enforcement, device compliance, and configuration standards QUALIFICATIONS - Required Bachelor's Degree IT-related discipline (e.g. Computer Science, MIS, Information Security) or equivalent experience - 5 years Relevant work experience unless promotional criteria can be met Required - 8 years Relevant work experience in lieu of degree Required - EPIC Certified or Accredited (if required by role) - EPIC TRAVEL IS REQUIRED: Never or Rarely JOB RANGE: Systems Engineer IV $96,731.58 - $133,005.92 INCENTIVE: EQUAL OPPORTUNITY EMPLOYER It is the policy of Franciscan Alliance to provide equal employment to its employees and qualified applicants for employment as otherwise required by an applicable local, state or Federal law. Franciscan Alliance reserves a Right of Conscience objection in the event local, state or Federal ordinances that violate its values and the free exercise of its religious rights. Franciscan Alliance is committed to equal employment opportunity. Franciscan provides eligible employees with comprehensive benefit offerings. Find an overview on the benefit section of our career site, jobs.franciscanhealth.org.

• Lead end-to-end delivery across North America while coordinating with global teams in LATAM, EMEA, and APAC. • Serve as a trusted advisor to executive clients, translating business needs into scalable, reliable technology solutions. • Mentor and develop delivery managers, architects, and engineers while promoting best practices in systems engineering and managed services. • Contribute to practice evolution, account growth, and the adoption of AI, automation, and modern engineering practices. • Lead client discovery sessions, workshops, and solution co-creation in Systems Engineering & Support Services, enabling account growth and solution expansion. • Build trusted relationships with account stakeholders, influencing roadmap and prioritization. • Manage delivery of modernization, integration, and managed services initiatives across North America in collaboration with global teams, ensuring quality, SLA adherence, and client satisfaction.

• Act as the primary delivery lead for assigned client engagements. • Participate in and help lead client discovery workshops, solution design sessions, and executive briefings. • Translate business objectives into actionable cross-regional delivery plans aligned to engineering outcomes. • Communicate delivery progress, risks, and outcomes clearly to client stakeholders. • Lead end-to-end delivery of systems engineering, integration, application modernization, and managed services initiatives. • Manage day-to-day execution across global delivery teams, ensuring quality, velocity, and consistency. • Track delivery KPIs, milestones, risks, and dependencies to ensure predictable outcomes • Ensure adherence to delivery standards, governance, and risk controls. • Identify automation, tooling, and process improvement opportunities to improve reliability and cost efficiency. • Support sales and account teams through delivery-led solutioning, estimation, and discovery workshops. • Identify expansion opportunities within existing engagements based on delivery insights. • Contribute to proposals and client conversations where delivery credibility is critical. • Lead and mentor engineers, analysts, and technical leads across engagements. • Foster a consulting mindset, ownership, structured problem-solving, and client empathy. • Provide performance feedback, coaching, and career development guidance to both local and distributed teams.

• Lead high-impact, strategic initiatives sponsored by Enterprise Technology. • Translate business strategy into clear problem statements, roadmaps, milestones, and success metrics • Drive initiatives such as: • Delivery and operating model evolution • Talent capability uplift, and consulting maturity programs • Enterprise-wide transformation initiatives spanning delivery, platforms, and ways of working • Maintain momentum across multiple workstreams, proactively removing obstacles and resolving dependencies • Establish and run enterprise-level governance for strategic initiatives and priority programs • Design and manage leadership cadences focused on decisions, outcomes, and accountability, not reporting • Ensure decisions are clearly documented, owned, tracked, and driven to closure • Anticipate risks, trade-offs, and escalation points; surface insights and recommendations early • Maintain a strategic view across major initiatives and programs impacting Enterprise Technology • Partner with delivery and practice leaders to assess health, interdependencies, and execution risks • Ensure transparency and alignment across initiatives without owning day-to-day delivery management • Act as a connector across Delivery, People & Culture, Finance, and Partner teams to advance strategic priorities • Prepare executive-ready materials including strategy narratives, decision briefs, and leadership updates • Represent the business leadership team in forums focused on alignment, execution acceleration, or issue resolution