About ABC Legal Services: ABC Legal Service is proud to be the national leader in service of process. We are a team of 1000 and growing with offices in Los Angeles, Oklahoma City, Phoenix, Brooklyn, Chicago, Washington DC, and more. Seattle is our home and headquarters. We’ve been successful in this unique business for over 30 years and we continue to advance our technology and business processes to remain years ahead of what our competition is able to offer. Our focus is to expand our technology lead, acquire and integrate less efficient competitors, and tap into new segments through an integrated inbound marketing and sales approach. Job Overview: The Lead role at ABC Legal serves as the entry-level management position, guiding individuals, small team, or project involving direct reports. Leads are responsible for ensuring their team members understand and meet their own objectives. This role requires the ability to manage day-to-day operations, manage employee timecards/scheduling, provide feedback, train employees, conduct and deliver employee reviews and serve as a point of contact between staff and higher management. Leads may also participate in hiring decisions for their team and recommend disciplinary actions when necessary. Key Responsibilities: - Lead, coach, and mentor direct reports. - Monitor and optimize workflows to enhance operational efficiency. - Collaborate with other departments to ensure seamless execution of Court Support processes. - Develop and implement training programs to improve team performance. - Drive process improvements and suggest new solutions to improve performance metrics. Qualifications: - Proven experience in a leadership role or leadership skills with logistics. - Strong problem-solving, organizational, and communication skills. - Ability to lead and motivate teams in a fast-paced environment. - Advanced knowledge of Skye, particularly related to Sheriffs/Partners is a plus. We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. Join our team today! - Health, Dental, Vision insurance - 401(k) with company matching - Paid time off - 7 Paid company holidays - 4 Floating holidays per-year - Life Insurance and AD&D Insurance - Long Term Disability - Health Care Reimbursement Flexible Spending Account - Dependent Care Flexible Spending Account - EAP (Employee Assistance Program) - Pet Insurance Pay: $43,000 to $54,000 depending on location

Overview Who We Are Qualfon is a global provider of omnichannel customer experience and business support solutions. From call center support to lead generation to ecommerce fulfillment, we support our clients and their customers throughout the customer journey. Our mission is to help as many people as possible pursue their total vocation - as individuals and as members of society - by creating an ever-growing number of job opportunities as we strive to become the partner of choice for our clients. At Qualfon, you’ll find more than just a job, you’ll find a place to grow, develop your career, and be part of a supportive, purpose-driven team. Responsibilities What you’ll do: As a dispatcher, you will play a key role in keeping our field operations running smoothly. You will monitor technician schdules, assign and track jobs, and make sure service requests and outages are handled quickly. This position requires someone who can multitask, communicate clearly and stay calm under pressure. This a not a customer facing depatment, you will receive calls from technicians and make calls to them - Monitor technician availability and job queues throughout the day. - Assign and track field jobs using dispatch platforms and outage tools. - Respond to Priority 1 and 2 alarms, escalations and fallout from missed appointments. - Communicating ETA’s and Job updates to internal teams and customers. - Document job status and actions in Teams, email, and tracking systems. (skilled in Windows programs) - Collaborate across shifts to ensure smooth handoffs and continuity. Hourly pay rate - $14.50/hr What you’ll bring: Work at Home Requirement - We will provide the Computer and Equipment for this position. - High-speed Internet via wired Ethernet connection, no Wi-Fi, Satellite or Hot spot - Upload speed of 25 Mbps; Download speed of 50 Mbps - Internet provider must be highly stable with 1% or less packet loss - Must have available cell phone or tablet with minimum system requirements of Android 8.0 and later or iOS14 or later and must install the Microsoft Authenticator (MFA) Application required by Qualfon IT. - Must live in the State of South Carolina** Qualifications What We Offer: We provide a comprehensive benefits package designed to support your health, financial well-being, and work-life balance: - Medical, Dental & Vision Coverage with multiple plan options - Telemedicine & Mental Health Support for convenient care - Paid Time Off (PTO) that grows with your tenure - 401(k) with Company Match to help you plan for the future - Employee Assistance Program (EAP) with free counseling and wellness resources - Company-Paid Life & Disability Insurance for added peace of mind - Tuition-Free Business Degrees through Rochat School of Business for employees and eligible family members - Voluntary Benefits including accident, critical illness, hospital coverage, and more - Additional Perks like legal assistance, identity protection, and pet insurance EEO Statement QUALFON is an equal opportunity employer. QUALFON provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, national origin, age, disability, genetic information (including testing and characteristics), marital status, ancestry, status as a covered veteran, uniformed servicemember status and any other characteristic protected under applicable federal, state or local law. Pay Range USD $14.50 - USD $14.50 /Hr.

• Assist customers with account registration, identity verification, password resets, and login issues • Help customers navigate the website and mobile wagering app • Support customers with deposits, withdrawals, account funding questions, and general account functionality • Answer general questions about horse racing wagers, betting terminology, race schedules, and account activity without providing betting advice • Troubleshoot common technical issues involving the website, mobile app, or account access • Respond to customer questions through phone, email, and chat while managing multiple systems at once • Accurately document customer interactions and outcomes in internal systems • Escalate technical, account, or payment-related issues when appropriate • Remain active and available throughout assigned shifts, especially during major racing events and other peak periods • Maintain professionalism, urgency, and accuracy while handling high customer volumes • Follow established procedures and remain engaged throughout live operations

About Carewell Carewell is a category-defining business dedicated to providing trusted caregiving solutions and support for individuals and families. Through Carewell Family Services, we extend our commitment beyond products to person-centered navigation, care coordination, and advocacy services that address both medical and social needs. Our approach emphasizes compliance, scalability, and high-quality patient experiences while working in close partnership with clinicians and community resources to support better outcomes. About the Role This is a ground-floor opportunity to join a growing care navigation program and help define how patients experience it. As an Engagement Coordinator, you are responsible for the quality of the patient journey from their first appointment onward — ensuring they arrive prepared, that their eligibility is verified, that their care navigation visit gets scheduled, and that scheduling continuity is maintained throughout their time in the program. Depending on program needs, this role may also support care navigation activities in a clinical capacity. The ideal candidate brings a clinical support background — Medical Assistant or equivalent — combined with strong communication skills and a genuine ability to build trust with older adults over the phone. You don't need to provide clinical guidance; you need to recognize when something requires it and escalate without hesitation. This role is a conversion and retention function that sits at the intersection of patient care and program operations. What You'll Do Pre-Visit Patient Readiness - Conduct a live outreach call to every newly enrolled patient in advance of their initiating clinical appointment - Confirm appointment date, time, and logistics; address questions and ensure the patient feels prepared - Walk patients through video visit technology in plain, accessible language — step by step, on iOS and Android - Troubleshoot basic device or connectivity issues; escalate when the issue is beyond scope - Complete insurance eligibility verification by collecting any outstanding patient information needed to confirm coverage before the clinical visit - Identify patients who may be at risk of not showing up and flag them for immediate follow-up Post-Visit Conversion & Scheduling - Upon confirmation of a patient's completed initiating visit, manage follow-up outreach to schedule the Initial Care Navigation appointment - Respond to patient scheduling requests promptly, confirm appointments, and queue reminders - Follow up with patients who have not responded to scheduling prompts; escalate persistent non-responders appropriately - Maintain scheduling momentum — time between visit completion and care navigation appointment directly affects patient engagement and retention Ongoing Scheduling & Appointment Management - Own all patient appointment scheduling from the Initial Care Navigation visit onward - Manage outbound scheduling communications, patient responses, appointment confirmations, and reminder campaigns - Conduct no-show follow-up and re-engage patients within the appropriate window — a missed appointment is a recovery opportunity - Maintain scheduling as a patient-facing function — not an administrative one Escalation & Scope Management - Escalate any clinical question, symptom, or safety concern immediately to the appropriate clinical contact — no exceptions, no improvising - Maintain accurate, real-time documentation of all patient contacts, eligibility status, scheduling activity, and escalations in program systems - Manage reminder content, patient opt-outs, and activity logging across all patient communications