• Central point of contact and account manager for our most important clients, working closely with our Support, Development, and Professional Services teams • Build and maintain long-term, trust-based customer relationships to ensure high customer satisfaction and service quality • Oversee support operations, including supporting our Team Lead Support • Prioritize incoming support requests according to urgency and business impact • Analyze and monitor ticket volumes for key accounts and manage and follow up on tickets until successful resolution • Proactively identify opportunities to optimize the support process and continuously improve support and service procedures • Ensure timely implementation of measures • Prepare reports and status updates for customers and management and report directly to the COO • Contribute to escalation management and development of resolution strategies

About seoClarity seoClarity is the technology leader in Search Engine Optimization (SEO) marketing analytics. Founded in 2004, we are bootstrapped, profitable, and have a track record of sustainable growth. Our technology platform and services help the world’s best and biggest brands optimize their website content so they can be found online and connect to their customers. We process petabytes of data to provide actionable insights that drive revenue for enterprise organizations. Job Summary & Responsibilities Technical Account Manager is to ensure customer success, focusing both on reactive support and proactive services to enable the client to deploy their seoClarity Solution successfully. The TAM is the point of contact for internal teams providing technical expertise and guidance. The TAM provides product functionality, technical and implementation expertise by delivering a combination of consulting and project management skills. What you will be doing - Assist with implementation and configuration of seoClarity Product to new and existing clients; - Assist with escalation of technical platform issues; - Help to identify areas of the platform for enhancement and improvements; - Partner with development team and product team to help resolve the platform problems and implement platform enhancements; - Responsible for reactive platform messaging (internal & external); - Provide superior customer service and be willing to ensure internal clients’ needs are met, and expectations are exceeded; - Participate in account manager client meetings and help add technical clarity around platform issues, software updates, and onboarding new external customers. Requirements The Ideal Candidate: - Experience implementing a SaaS or Cloud based Product Service; - Previous experience with Adobe Analytics, Google Analytics, DART or any other analytic software; - Possesses the ability to understand complex technical concepts, and then train external users on those concepts; - Experience running meetings and webinars (i.e. GoToMeeting, WebEx, etc.); - Advanced Excel Skills; - Must be a team player and build good working relationships across all functions; - Strong background in a dynamic, problem solving, customer service environment; - Outstanding verbal and written communication skills; - Ability to work in a fast-paced environment with multiple projects under tight deadlines; - Ability to articulate technical issues in a meaningful way to both teams and executive level management. Benefits Compensation - Base Salary Range: $50,000 – $60,000 per year. - Actual compensation offered will be determined by factors such as the candidate’s specific skills, years of relevant experience, and technical proficiency. - Paid Time Off - Work from home - Paid Holidays - 401k with company matching - Employee Stock Options - Company paid life insurance - Free coffee and snack pantry - Room for growth

About the Role Canon ITS is seeking highly skilled, professional, and customer-focused individuals to deliver exceptional technical support. As a Canon Technical Printer Support Representative I, you will efficiently receive and respond to inbound customer calls and inquiries, resolving various routine and complex technical inkjet printer issues in a "first call resolution strategy," escalating appropriate cases, and following up on issues to ensure timely resolution and customer satisfaction. This position offers: - Remote work style - Various scheduling options - Paid orientation and training - Benefits (medical, vision, dental, life insurance, and disability) - Company-paid holidays - Paid time off: personal, vacation, and sick time - 401(k) with company match - Employee assistance program - Tuition reimbursement - Employee discounts - Pay differentials Available Schedules: Mon - Fri | 9:00 am - 5:30 pm EST Mon - Fri | 9:15 am - 5:45 pm EST Mon - Fri | 9:30 am - 6:00 pm EST Mon - Fri | 9:45 am - 6:15 pm EST Compensation: In accordance with applicable laws, we are providing the salary range for this role: $15.00 - $15.53 per hour + shift differential Your Impact As a Canon Technical Printer Support Representative I, you'll: - Provide positive and professional technical support to Canon customers via phone - Analyze complex issues to answer questions, troubleshoot, and advise on solutions - Promptly identify, research, and resolve customer inquiries using all available software and network tools - Interact with customers and team members simultaneously to expedite call resolution - Make prompt, accurate business decisions that mutually benefit the business and the customer - Document interactions and resolutions in our easy-to-use applications - Assist customers using our Total Care approach in making a purchase decision and completing their order on the Canon website About You: The Skills & Expertise You Bring - High school diploma or equivalent - Previous customer service or call center experience - Demonstrated knowledge of PC operating systems such as Windows and/or MAC - Intermediate to advanced level skills with internet navigation, instant messenger tools, and email - Keyboarding and MS Office proficiency - Ability to work independently and manage time effectively - Strong communicator with active listening skills and proficiency in English - Ability to talk, type, and solve issues simultaneously in a fast-paced virtual environment - Ability to multitask, prioritize, and navigate multiple computer programs and screens at one time - Dependable, punctual, and consistent attendance is a must for this position - A reliable high-speed internet connection and a workspace free from noise and distractions ** This position is fully remote and open to candidates residing in Florida, Georgia, Indiana, Iowa, Louisiana, New York, North Carolina, Ohio, Tennessee, and Virginia. Company Overview Canon Information Technology Services, Inc. - The environment at Canon ITS is energetic and diverse. Our team is comprised of a wide variety of people in positions that help our employees grow and develop their careers. Statement of Policy on Equal Employment Opportunity Canon is committed to providing equal employment and advancement opportunities to all qualified persons without regard to race, sex, marital status, sexual orientation or affectional preference, color, religion, national origin, age, disability, or veteran status, unless a bona fide occupational qualification exists. Our commitment is to assure full opportunity for all employees in order that they may achieve their highest potential and to assure progressive employment practices that conform to the letter and spirit of federal, state, and local laws regarding equal employment opportunities. Canon’s policy is to: Recruit, hire and promote for all job classifications without regard to race, color, religion, sex, age, sexual orientation, disability or national origin. Base decisions on employment so as to further the principle of equal employment opportunity. Ensure that promotion decisions are made in accordance with the principles of equal employment opportunity by imposing only valid requirements for promotional opportunities. Ensure that all other personnel actions (such as compensation benefits, transfers, layoffs, company sponsored training, education, tuition assistance, social and recreation programs) will be administered without regard to race, color, religion, sex, age, sexual orientation, disability or national origin. Workplace Accommodation Request - HR Accessibility - Reasonable Accommodation Canon I.T.S. is committed to the employment and advancement of qualified disabled veterans and other individuals with disabilities. If you feel you require a reasonable accommodation to apply for a position with Canon I.T.S., please call our Toll-free TDD Support Line for the Hearing Impaired Monday - Saturday (excluding holidays) at 1-866-251-3752, Eastern time from within the US. For all other reasonable accommodation requests, please call 757-579-7127. You will be asked to provide information on the open position you are applying for online and the details on the reasonable accommodation you are requesting. Pay Transparency Policy Statement The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. Canon ITS is a tobacco-free work environment. Notice to Recruiting Firms/Agencies Canon ITS typically recruits candidates directly, rather than through a third party recruiting firm or agency. Canon ITS will pay a recruiting fee only when a candidate is submitted for consideration to our company through our applicant tracking system, by direct invitation of Canon ITS, and if Canon ITS has a contract with the recruiter. Canon is proud to be an equal opportunity employer. Minority/Female/Individuals with Disabilities/Protected Veterans. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status. To read more about employment discrimination protections under federal law, click here #CITS Workstyle Description Virtual - This position is considered virtual. The office will be open 5 days a week; however, you will not be required to report to the office unless there is a specific business need. Note that work schedules and office reporting requirements may change from time to time based on business needs.

We build some of the most innovative products in the veterinary diagnostic industry, each of which helps keep our pets happy and healthy. The veterinarians that use these tools rely on Field Support Representatives (FSR) to teach them how to make the best use of these machines and to troubleshoot if there are technical issues. We are looking for people, like you, who are expert communicators, are highly organized, and who treat every customer interaction with empathy and teamwork. The Field Support Representative positions are field based. You will work and travel from a home office. You would utilize a wide array of programs to plan and strategize your customer visits enabling you to serve as a true IDEXX Ambassador and to be viewed by your customers as a trusted advisor. You would be accountable for managing your schedule based on the unique attributes and needs of your customers, while also keeping a focus on your own professional development and growth. Ideal candidate must live in the Mt Laurel or Cape May New Jersey area and be willing to travel within this territory and occasionally outside of this territory as needed. Learn more about Field Support opportunities: https://careers.idexx.com/us/en/field-support-representatives What can you expect? You can expect to have a dynamic and exciting career with IDEXX that utilizes your veterinary practice experience and technical skills, allows you to travel, meet new people, expand your knowledge and skill set, all while positively impacting the lives of pets and their owners. Our day to day consists of meeting new people and building relationships with our customers. Being able to build relationships and work as a positive team player is a must! You’ll be challenged every day as you work alongside the best team in the industry. The FSR role continues to evolve to best support our customers’ needs, so you can expect continued growth within your position through comprehensive training programs. As an FSR you will work collaboratively with an internal team to develop strategies to maintain your Customer Accounts through education and other customer centric solutions. You would install and train the staff in the clinic on the best way to use IDEXX Analyzers (ProCyte, Catalyst One, SediVue, InVue). You would assist with critical customer need visits, providing onsite technical support when things are not going according to plan. No two days will ever be the same. As an FSR you would be expected to visit customers in the field every day; occasionally adjusting your schedule as needed to attend customer events and to accommodate visits to emergency practices. What do you need to succeed? - 3+ years experience working in a veterinary practice or applicable work experience and familiarity with IDEXX products. - Ability to build relationships with all personalities is a must! This is a fun and fulfilling job. It may come across stressful at times, but it really is fun, and our team is amazing! You would have the opportunity to visit amazing towns and places. - Effectively communicate and collaborate with customers, management, and peers. - Ability to build strong customer and peer partnerships that allow you to gain confidence and trust from others easily. - Ability to plan and prioritize work in a dynamic environment and make quality, timely decisions. - Effective listening skills that are utilized to discover customer needs to adapt your approach and demeanor to different situations. - Comfortability with learning and using technology such as computers, tablets and Smartphones. Computer networking experience is a plus! Shift info/travelling: - Requires up to 75% travel (varies by region and may include travel outside of your territory) - 5 days or more of car travel per week - 6-8 or more overnights per month (subject to change) - Weekend hours and weekday overtime may be required. Overnight travel is required. - Valid Driver’s License and clean drivers abstract required - Requirement to currently reside in or be willing to self-relocate within the designated territory as advertised What you can expect from us: - Hourly rates targeting: $27.00 per hour+ - Opportunity for annual cash bonus - Benefits Day-One - On the job training and career advancement opportunities (experience NOT required) - Additional benefits including but not limited to financial support, pet insurance, mental health resources, volunteer paid days off, foundation donation matching, and much more ​Physical Demands and Work Environment: - Regularly required to stand and sit for extended periods; extend and reach with hands and arms; and use hands and fingers to handle, squeeze, twist and manipulate objects, controls and tools. - Occasionally required to climb, balance, bend, stoop, kneel or crouch. - May be required to lift, move and carry up to 60 pounds. - Specific vision abilities required include close vision, color vision, depth perception, and the ability to adjust focus. - Hearing acuity sufficient to effectively communicate with customers and Employees via telephone and in person. - Ability to communicate verbally on phone and in person. - Fluency in the English language. - Weekend hours and weekday overtime may be required. - Extensive overnight travel required. - Ability to travel and work internationally. - Ability to drive car for extended periods Why IDEXX? We’re proud of the work we do, because our work matters. An innovation leader in every industry we serve, we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy, to ensure safe drinking water for billions, and to help farmers protect livestock and poultry from diseases. We have customers in over 175 countries and a global workforce of over 10,000 talented people. So, what does that mean for you? We enrich the livelihoods of our employees with a positive and respectful work culture that embraces challenges and encourages learning and discovery.   At IDEXX, you will be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement. Let’s pursue what matters together. IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws. #LI-FSR