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Turing

The world’s most deeply vetted developers and teams, matched by AI.

IT SaaS Operations Engineer

OperationsOperationsFull TimeRemoteSeniorTeam 1,001-5,000Since 2018H1B SponsorCompany SiteLinkedIn

Location

India

Posted

45 days ago

Salary

0

Seniority

Senior

Bachelor Degree5 yrs expEnglishITSM

Job Description

IT SaaS Operations Engineer

Turing

• Act as the L3 escalation point for all SaaS and application-related technical issues. • Manage the entire SaaS application lifecycle, including onboarding, configuration, access management, renewals, and deprovisioning. • Oversee license allocation, utilization tracking, and optimization across tools such as Google Workspace, Okta, Slack, Zoom, Atlassian Suite, and Notion. • Build and maintain operational dashboards and reports to provide visibility into key SaaS metrics track license usage, renewal dates, and spend analytics. • Collaborate with Finance to monitor SaaS spend, forecast renewals, and negotiate license adjustments or cost-saving opportunities. • Partner with Security and Compliance teams to ensure access governance, SSO enforcement, and MFA compliance across all SaaS platforms. • Manage user access provisioning and deprovisioning using IdPs such as Okta or Google Identity. • Conduct regular audits of SaaS systems to maintain security posture, license accuracy, and operational hygiene. • Evaluate and recommend new SaaS applications based on business needs and ROI analysis. • Maintain vendor documentation, license inventories, and process documentation for renewals and compliance tracking. • Collaborate with stakeholders across departments to improve visibility and control over SaaS adoption and usage. • Provide Tier 3 technical support for complex SaaS configuration or integration issues.

Job Requirements

  • Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent hands-on experience).
  • 5+ years of experience in IT Operations or SaaSOps, managing SaaS platforms in a modern enterprise environment.
  • Hands-on experience with:
  • SaaS Platforms: Google Workspace, GitHub, Okta, Slack, Zoom, Atlassian Suite, etc.
  • SaaS Management: License tracking, spend optimization, and vendor relationship management
  • Identity Providers (IdPs): Okta, Google Identity
  • Strong understanding of license utilization metrics, cost analysis, and SaaS governance frameworks.
  • Proven experience implementing and maintaining SSO, MFA, and Zero Trust across SaaS tools.
  • Familiarity with ITIL and ITSM frameworks for incident, change, and asset management.
  • Excellent data-driven decision-making, reporting, and documentation skills.
  • Strong collaboration skills — able to work closely with IT, Security, Finance, and Procurement teams.
  • Proactive, detail-oriented, and capable of driving continuous improvement in SaaS management practices.

Benefits

  • Amazing work culture (Super collaborative & supportive work environment; 5 days a week)
  • Awesome colleagues (Surround yourself with top talent from Meta, Google, LinkedIn etc. as well as people with deep startup experience)
  • Competitive compensation
  • Flexible working hours

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