Billing Specialist Austin, Texas At Qualia, we've built the leading B2B real estate technology that transforms the home buying and selling experience into a simple, secure, and enjoyable process. Our SMB and Enterprise products bring together users from across the real estate ecosystem---homebuyers and sellers, lenders, title and escrow agents, and real estate agents---onto a single shared digital closing platform, providing greater clarity and transparency to real estate transactions. Today, through our business customers across the country, millions of consumers use Qualia to close on homes every year. WHAT YOU'LL WORK ON Qualia's billing environment is complex. We manage subscription billing, usage-based charges, marketplace transactions, multiple credit structures, and a wide range of payment terms across thousands of customers. This role sits at the center of it all. As a Billing Specialist on the Revenue Operations team, you'll own and run core billing operations — processing payments, resolving billing discrepancies, generating invoices, managing credits, and ensuring our customers are billed accurately and on time. You'll work closely with Deal Desk, Finance, Customer Success, Growth Management, and Engineering to maintain data integrity across the full quote-to-cash lifecycle. This is not a back-office role. You are the point person for billing-related questions from customer-facing teams, and the quality of your work directly impacts customer trust, revenue recognition, and Qualia's ability to grow. RESPONSIBILITIES - Day-to-day billing operations: Oversee the billing status of accounts by researching and resolving billing inconsistencies, errors, and edge cases. Process incoming payments, manage billing runs, and ensure invoices are generated accurately — including for customers on non-standard payment plans, split payments, and deferred terms - Invoicing and customer billing materials: Create invoices and custom billing materials for Strategic and High Growth accounts. Review customer payment plans regularly for timely payments and follow up where necessary - Credits and adjustments: Manage the application of bank partner credits, ORT credits, and Qualia credits to customer accounts. Investigate and resolve situations where credits have not been applied correctly, and ensure visibility for customer-facing teams into credit balances and application history - Refunds and concessions: Manage the approval process for concessions and refunds. Issue refunds, collect on failed charges, and review payment disputes in accordance with established approval thresholds - Collections and past-due account management: Own the collections process for overdue accounts, including direct outreach to customers via email and phone. Navigate sensitive payment conversations with professionalism and empathy, working to resolve outstanding balances while preserving strong customer relationships and escalating to Growth Management or Customer Success when needed - Cross-functional collaboration: Serve as the primary point of contact for billing-related support cases from Growth Managers, Customer Success Managers, and Support. Participate in daily billing standups and biweekly case reviews to identify patterns, reduce repeat inquiries, and surface systemic issues - Data quality: Monitor billing data for errors such as duplicate subscriptions, incorrect plan amounts, overstated allotments, and misconfigured charges. Proactively flag issues before they reach customers rather than waiting for inbound reports YOUR BACKGROUND THAT LIKELY MAKES YOU A MATCH - 1–2 years of experience in billing operations, accounts receivable, or a revenue operations role — ideally in a SaaS or subscription-based environment - Experience with subscription billing platforms (Ordway, Zuora, Chargebee, or similar) and familiarity with how billing systems integrate with CRMs and ERPs - Strong command of Excel and Google Sheets; comfortable working with large datasets to investigate discrepancies and build reports - High attention to detail and a low tolerance for unresolved loose ends — you follow issues through to completion - Strong verbal and written communication skills, including the ability to explain complex billing situations clearly to both internal teams and customers - Ability to work well with ambiguity, prioritize across competing requests, and problem-solve independently in a fast-paced environment - Comfort navigating cross-functional relationships — you'll work daily with Deal Desk, Finance, Engineering, and customer-facing teams Nice to Have: - Experience with Salesforce, Intacct, Ordway, or Stripe - Familiarity with revenue recognition concepts (ASC 606) and how billing data feeds into accounting processes - Experience with collections or dunning processes - Background in real estate, fintech, or title & escrow Based in Austin, TX, with the ability to work in the office a minimum of two days per week is required.  WHY QUALIA Qualia is made up of incredibly bright, mission-driven coworkers who are passionate about using technology to solve real-world problems---and we're growing quickly. In order to continue building an engaging and dynamic organization, we're committed to giving everyone the support they need to do great work. Our benefits package is designed to allow our team members to be their best selves, both in and out of the workplace. In addition to comprehensive health plans, a 401k program, and commuter benefits, we prioritize family and personal well-being through professional development, parental leave, and a flexible time off policy. Qualia offers a robust online onboarding program to train new hires, biweekly all hands meetings, and a variety of internal virtual events to keep employees connected. We believe diverse perspectives and backgrounds are critical to building great technology, and our goal is to cultivate an environment where people feel equally valued and respected. Qualia is proud to be an equal-opportunity workplace, and we welcome applicants from all backgrounds regardless of race, color, ancestry, religion, gender identity or expression, sexual orientation, marital status, age, citizenship, socioeconomic status, disability, or veteran status.

Role Description As we continue to expand and transform the primary care experience, we’re looking for passionate people to help manage our patient inquiries, using CI CARE framework that makes One Medical unique. As a Centralized Support Specialist II Billing Specialist, you’ll execute our mission of delivering high-quality care and service. Specifically, you’ll take patient phone calls and handle patient conversations to deliver world class care. - Handle patient phone calls and message inquiries, de-escalate issues, ensure patient satisfaction, and assist with navigating healthcare needs including insurance, billing, medical records, authorizations, and referrals. - Collaborate with providers and other operations team members to complete urgent tasks pertaining to patient billing issues and questions. - Proactively reach out to patients with open balances to assist with payment options, educate admins and patients on health insurance benefits, answer complex billing inquiries, resolve payment processing issues, and maintain service level agreements in response time to admins and patients. - Assist admins with our member’s billing needs via 1Life’s tasking system to provide the best customer service. - Investigate claims through insurance to ensure they were processed according to the patient benefit plan, including reviewing and reconciling patient and insurance balances for accuracy. - Master our technology suite including but not limited to RingCentral, Slack, G-suite, Zoom, and our Electronic Medical Record System 1Life. - Contribute to team development through rounding, attending team huddles, participating in team problem solving, and supporting all in-office providers with urgent & stat patient needs. Qualifications - 2+ years of customer service in a healthcare call center environment experience. - 1+ years of medical billing, insurance claims, or healthcare revenue cycle experience. - Experience in Microsoft Office Suite using electronic health records (EHR) or customer relationship management (CRM) systems. Requirements - Excellent customer service skills, attention to detail, and the ability to remain calm under pressure. - Strong problem-solving skills to navigate complex billing situations. - Ability to clearly communicate financial information to patients and de-escalate when necessary. - Maintain patient confidentiality and adhere to HIPAA regulations. - Accurately document all interactions in the company's customer relationship management system. - Escalate complex issues to appropriate departments when needed and follow up with patients to ensure resolution. Benefits - Starting pay: $20.00 - $22.00 USD hourly. - Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching. Company Description Amazon One Medical's call center team combines healthcare expertise with Amazon's customer-obsessed culture to deliver exceptional patient support. Our team has focused on making healthcare more accessible and less complicated for members. We handle billing inquiries with empathy and efficiency. Our culture emphasizes leadership principles of ownership and continuous improvement, supported by ongoing training and development. Team members work in a diverse, inclusive environment where success is measured by positive patient impact while maintaining the highest standards of healthcare privacy and professionalism.

Current University of Arkansas System employees, including student employees and graduate assistants, need to log in to Workday via MyApps.Microsoft.com, then access Find Jobs from the Workday search bar to view and apply for open positions. Students at University of Arkansas System will also view open positions and apply within Workday by searching for “Find Jobs for Students”. All Job Postings will close at 12:01 a.m. CT on the specified Closing Date (if designated). If you close the browser or exit your application prior to submitting, the application process will be saved as a draft. You will be able to access and complete the application through “My Draft Applications” located on your Candidate Home page. Closing Date: 05/07/2026 Type of Position: Staff - Clerical Job Type: Regular Work Shift: Sponsorship Available: No Institution Name: University of Arkansas for Medical Sciences The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans. UAMS offers amazing benefits and perks (available for benefits eligible positions only): - Health: Medical, Dental and Vision plans available for qualifying staff and family - Holiday, Vacation and Sick Leave - Education discount for staff and dependents (undergraduate only) - Retirement: Up to 10% matched contribution from UAMS - Basic Life Insurance up to $50,000 - Career Training and Educational Opportunities - Merchant Discounts - Concierge prescription delivery on the main campus when using UAMS pharmacy Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position, please click the Apply link/button. The University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of any category or status protected by law, including age, race, color, national origin, disability, religion, protected veteran status, military service, genetic information, sex, sexual preference, or pregnancy. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University’s Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights. Persons must have proof of legal authority to work in the United States on the first day of employment. All application information is subject to public disclosure under the Arkansas Freedom of Information Act. For general application assistance or if you have questions about a job posting, please contact Human Resources at askrecruitment@uams.edu. Department: FIN | CORE CCBO Medicare Department's Website: Summary of Job Duties: The Senior Clinical Billing Specialist is an area expert, works under general direction, and is responsible for research, analysis and resolution of physician and hospital accounts. This position works directly with patients, providers, insurers, departments, and other staff in researching complex accounts, analyzing various information, and reviewing procedures and regulations to resolve issues. The Senior Clinical Billing Specialist will review reports and monitor the status of accounts, recommend changes in operating procedures and policies, and organize best methods to complete billing activities. The position is knowledgeable of HIPAA regulations including patient confidentiality and always remains compliant. The position follows all UAMS policies and must demonstrate excellent verbal and written communication skills. Must be detail oriented and possess basic mathematical skills. Qualifications: Minimum - Bachelor’s degree in a related field plus one (1) year of experience in a healthcare revenue cycle related function OR associate’s degree in a related field plus three (3) years of experience in a healthcare revenue cycle related function OR High School diploma/GED plus five (5) years of experience in a healthcare revenue cycle related or bookkeeping function. - Must be familiar with Windows environment with the ability to accurately read, analyze, and interpret contract documents for all payers to determine reimbursement; analyze credit balance. Preferred - Knowledge of EPIC billing system. Additional Information: RESPONSIBILITIES: • Investigate account balances and cause for non-payment, initiating claim adjustments, and re-submitting a clean claim to the payer or billing to patient. • Complete appeals within established time frame to avoid write offs. • Identify root cause of denials and create optimal solutions to prevent future denials; compose appeal letters for accounts denied and obtained necessary documentation. • Complete cash reconciliation. • Assist patients with billing, service and insurance questions; discuss accounts by phone and/or other electronic means to address concerns, verify insurance is properly billed and financial assistance posted. • Update systems with insurance or patient demographic corrections; verify new insurance information with payers; submit/resubmit claims. • Accept payments and post to the account systems. • Assist collection agencies to ensure uninterrupted self-pay collections. • Set up payment plans, post payments, and complete end of day processing. • Read, analyze and interpret contract documents. • Prepare records, reports, summaries, analyses, evaluations, and recommendations; develop statistical data. • Provide assistant to other department regarding insurance policies, collection processes, and billing • Document encounters and action in appropriate systems. • Demonstrate integrity, innovate thinking, and make an active contribution to the success of the organization. • Comply with policy and procedures, confidentiality, and HIPAA policies and requirements. • Perform other duties as assigned. Salary Information: Commensurate with education and experience Required Documents to Apply: List of three Professional References (name, email, business title), Resume Optional Documents: Proof of Veteran Status Special Instructions to Applicants: Recruitment Contact Information: Please contact askrecruitment@uams.edu for any recruiting related questions. All application materials must be uploaded to the University of Arkansas System Career Site https://uasys.wd5.myworkdayjobs.com/UASYS Please do not send to listed recruitment contact. Pre-employment Screening Requirements: Criminal Background Check This position is subject to pre-employment screening (criminal background, drug testing, and/or education verification). A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity. The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law. Constant Physical Activity: Manipulate items with fingers, including keyboarding, Repetitive Motion, Sitting Frequent Physical Activity: Hearing, Talking Occasional Physical Activity: Standing, Stooping, Walking Benefits Eligible: Yes

Position: Destination Specialist Company Overview: True Adventure Travel is a leading travel company that specializes in creating unique and unforgettable travel experiences for our clients. We are dedicated to providing personalized and high-quality services to our customers, and we are looking for a talented Travel Planner to join our team as a remote employee. Job Description: As a Destination Specialist, you will be responsible for designing and organizing travel itineraries for our clients. You will work closely with our clients to understand their travel preferences and budget, and then use your expertise and knowledge to create customized travel plans that meet their needs. Responsibilities: - Communicate with clients to understand their travel preferences, budget, and any special requests or requirements - Research and gather information on destinations, transportation, accommodation, and activities - Create detailed and personalized travel itineraries for clients, including flights, transfers, accommodations, activities, and any other necessary arrangements - Provide excellent customer service to clients before, during, and after their trip - Stay up-to-date on travel trends, popular destinations, and any changes in travel regulations or requirements - Collaborate with other team members to continuously improve our services and offerings - Handle any issues or emergencies that may arise during a client's trip Requirements: - Excellent communication and interpersonal skills - Strong organizational and time-management abilities - Ability to work independently and remotely - Customer-oriented mindset and a passion for creating unforgettable travel experiences Benefits: - Competitive earnings potential. - Flexible work schedule and the ability to work remotely - Opportunities for career growth and development - Work with a dynamic and passionate team - Discounted travel opportunities for personal use If you have a passion for travel and love creating unique and memorable experiences for others, we would love to have you on our team at True Adventure Travel. Apply now and join us on our journey to provide exceptional travel services to our clients.