Calling all innovators – find your future at Fiserv. We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv. Job Title Developer Relations Technical Solutions Engineer Developer Relations Technical Solutions EngineerThank you for considering employment with Fiserv. Please: - Apply using your legal name - Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable). Our commitment to Diversity and Inclusion: Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. Note to agencies: Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions. Warning about fake job posts: Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.

Position: Associate Solutions Architect (Pre-Sales Engineering – Growth Track) Location: Remote or Hybrid Department: Pre-Sales Engineering Division: Engineering Reports to: Manager, Solution Engineering Job Status: Full-Time Work Shift: *8:30 AM – 5:30 PM EST About BlackHawk Data BlackHawk is a fast-growing technology solutions and managed services company helping mid-market and enterprise clients design, deploy, and operate modern IT infrastructure. We compete with firms like ePlus, Presidio, WWT, and Ahead—and stand out by moving faster, going deeper, and truly partnering with our clients. We are building our Pre-Sales Engineering bench at a pivotal moment in our growth. That means real ownership, accelerated career development, and the opportunity to help shape a practice—not just fill a role. 🚀 The Opportunity This is a growth-track role designed for a technically strong engineer ready to transition into pre-sales architecture. You will work alongside senior Solution Architects and Account Executives to qualify opportunities, build Bills of Materials (BOMs), validate designs, and serve as a trusted technical resource for clients. If you have hands-on experience as a Network Engineer, Systems Administrator, or Implementation Consultant and want to leverage that experience in a client-facing, revenue-impacting role, this is your path. BlackHawk Data is committed to investing in your development through mentorship, certification support, and clear internal growth opportunities. Key Responsibilities Pre-Sales Support & Technical Qualification - Partner with Account Executives to qualify technical requirements across networking, security, cloud, compute, and wireless - Respond to RFPs, RFIs, and technical questionnaires - Participate in client discovery calls and on-site meetings Bill of Materials (BOM) & Design Validation - Build accurate BOMs using vendor tools (Cisco CCW, HPE, Fortinet, Palo Alto, etc.) - Validate solution designs against requirements, budgets, and compatibility - Review and support design validation prior to client delivery Client-Facing Engagement - Answer client technical questions and provide solution guidance - Present solution overviews to technical stakeholders - Participate in demos, proof-of-concepts, and vendor sessions Internal Collaboration & Growth - Partner with delivery teams to ensure smooth transition from pre-sales to implementation - Pursue certifications supported by BlackHawk’s reimbursement program - Shadow senior architects to accelerate growth into a full Solutions Architect role Required Qualifications - 3–5 years of experience in IT infrastructure, systems administration, or implementation - Working knowledge across at least three areas: - Networking (routing/switching) - Cybersecurity - Cloud (AWS, Azure, GCP) - Virtualization/Compute - Wireless - Ability to read and interpret technical architecture diagrams - Experience with vendors such as Cisco, Fortinet, Palo Alto, Aruba, or similar - Familiarity with BOMs, quoting tools, and IT solution structures - Strong communication skills (technical and non-technical audiences) - Ability to manage multiple priorities in a fast-paced environment Preferred Qualifications - Certifications such as CCNA, Network+, Security+, AWS, or equivalent - Experience in a VAR, MSP, or IT solutions environment - Exposure to SD-WAN, SASE, or Zero Trust concepts - Experience with tools like ConnectWise, Salesforce, or Cisco CCW - Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience) Certifications (Desired or In Progress) - Cisco CCNA - CompTIA Network+ / Security+ - Fortinet NSE 4 or Palo Alto PCNSA - AWS Solutions Architect Associate - Microsoft Azure Fundamentals or Associate BlackHawk Data provides full reimbursement for certification exams and study materials. What We Offer - Clear growth path from Associate to full Solutions Architect (18–36 months) - Competitive base salary + performance-based bonuses - Full certification reimbursement and training support - Access to vendor labs and demo environments - Collaborative, fast-paced, and growth-oriented culture - Medical, dental, vision coverage - 401(k) with company match - Flexible PTO - Remote flexibility with travel exposure

• Craft a seamless and efficient end-to-end installation, configuration, and implementation process for Stago middleware solutions • Validate and troubleshoot ASTM/HL7, message integrity, interface mapping, and data flows • Serve as second-level support to field teams if troubleshooting is required • Collaborate with customer IT teams on network configuration, firewalls, permissions, virtualization, and database connections • Analyze data to identify if field employees are effectively using installation SOP or require repeat visits/second-level support often • Serve as project manager for Coag.One/st|hemE Manager implementations • Author, test, refine, and validate expert rules that support hemostasis workflows • Maintain a rule template library and ensure standardization across teams • Monitor performance of deployed rules and continuously optimize speed, ease of installation, and stability • Create best-practice frameworks for fast, repeatable rule deployment that outperform LIS-native rule engines • Serve as the national Tier-2 escalation point for all middleware/connectivity issues • Lead root cause analysis on digital failures (connectivity, message rejection, rule misfires, server/database issues) • Work with st|hemE support, Hotline, Quality, and Marketing on troubleshooting and support efforts • Track all ongoing troubleshooting, interim workarounds, and permanent fixes in alignment with quality standards • Train and empower frontline teams to handle Tier-1 support effectively, reducing unnecessary escalations • Own the digital/middleware workstream in pre-install planning, go-live, and post-go-live stabilization • Provide project milestones, dependencies, risk mitigation, and readiness assessments • Collaborate seamlessly with Clinical Applications on workflow integration, Service Engineering on instrument–digital interaction, Sales on pre-sale digital demos or evaluations, Product Management & HQ Digital Teams on feature needs, and Training to embed digital in all Stago education • Partner with the SNA CSIRT team on completion of cybersecurity forms, risk assessments, architecture documents, and mitigation plans • Assist customers in understanding digital security controls, deployment requirements, and industry best practices • Participate in cybersecurity investigations impacting digital platforms

Top 3 Reasons To Join Us - International Environment - 100% Remote - Working on the latest tech for the Insurtech Market Leader About Us At CoverGo, our mission is to empower all insurance companies to make insurance 100% digital and accessible to everyone. - We are a leading global no-code insurance platform for health, life, and P&C - We’re the winner of the Insurtech of the Year in all of Asia and other awards globally - We work with insurance enterprise clients such as AXA, Bupa, MSIG, Dai-ichi, Bank of China Group Insurance, and many more - We're an international, diverse team of over 120 people with 30 nationalities and team members working remotely from all over the world - We are fully funded and backed by reputable VC funds and strategic institutional investors - We have a global presence in Asia, EMEA and the Americas - We’ve grown our annualized revenue by over 30x since January 2021 - We’re constantly working towards making CoverGo a workplace that you love coming to. We deeply believe that bringing together a diversity of thoughts, expressions, and perspectives is key to building the best culture for equally diverse communities all over the world About the Role A cloud technology-focused individual providing design and delivery expertise for forward-looking solutions in a modern cloud-based insurance environment. The successful candidate will work directly with clients, assessing their needs, designing tailored solutions, and supporting business initiatives in alignment with defined roadmaps. This role is technology agnostic but emphasizes solutions leveraging heavily on AWS and/or GCP environments, incorporating elements of open-source, PaaS, and SaaS components. What You Will Do - Engage with clients to understand their requirements and advise on appropriate solution architectures - Collaborate with Product Managers to ensure alignment between client needs and solution design - Work closely with Delivery Managers to oversee the architecture approach during solution deployment - Explore a range of possibilities and creative alternatives to identify the most effective solutions - Ensure that designed solutions are implemented in accordance with client expectations and company standards - Assist in identifying, specifying, and selecting off-the-shelf components to meet client needs - Provide ongoing support and guidance to clients throughout the implementation process - Maintain awareness of industry trends and emerging technologies to continuously improve solutions Required Skills and Knowledge - At least 6 years of professional experience in solution architecture design and delivery roles in the insurance vertical with exposure to multiple lines of business - Experienced in delivering cloud-based technology product solutions in an enterprise environment - Ability to assist in defining and socialising a product/enterprise roadmap - Ability to translate client requirements into actionable steps and solution architectures - Understand business architecture models & patterns - Has designed and implemented innovative and creative solutions to business problems - Can think "outside the box", but also be able to understand the business constraints that lead to “in the box” approaches - Understand the optimum approaches for cloud-based applications with high availability and highly scalable solutions - Experienced in designing solutions in a Relational DB and noSQL environment  - Experienced in designing for API & Micro-services centric environments  - Demonstrated capability to self-learn new technology trends and approaches - Ideally has experience or understanding of the benefits of low-code platforms  - While the Solution Architect is not expected to build the solutions experience of multiple development languages & various DB engines will be advantageous - Exposure to authentication and authorisation concepts (SSO, SAML integration, identity federation etc) - Excellent communication skills, both written and verbal Required Competencies - Must be equally comfortable discussing the solution strategies and enterprise roadmap with people at all levels of our organisation and CxO to project-level teams in our clients - Strong analytical skills & ability to understand and collect business requirements from corporate clients. - Strong ability to build the value proposition and solution documents, and in some cases, the business case for a corporate client. - Relationship management experience with corporate clients. - Excellent organisational, interpersonal & communication skills and an ability to engage audiences - Excellent decision-making and judgment skills - Understanding of insurance business processes across all areas and at least two lines of business - Maintains direction and focus through proactive planning and organized approaches to work - Certification in one architecture discipline (TOGAF, Zachman, etc.) is a distinct advantage - Certification in one cloud environment is a distinct advantage with a broad knowledge and experience of the cloud platform’s capabilities - A high proficiency in working in English as your primary language Why You'll Love Working Here - International Environment - Fully Remote Work - Paid Annual Leaves - Annual Performance Bonus - Stock Options after 6 months - Health Insurance - Anniversary Bonus - Remote Work Allowance - Company activities and events - Learning and development plan CoverGo Company Video By submitting your application, you confirm that you have read, understood, and accepted the content of CoverGo’s Privacy Notice and you consent to the processing of your data as part of this application.