BlackHawk Data, LLC (12029)

Position: Associate Solutions Architect (Pre-Sales Engineering – Growth Track) Location: Remote or Hybrid Department: Pre-Sales Engineering Division: Engineering Reports to: Manager, Solution Engineering Job Status: Full-Time Work Shift: *8:30 AM – 5:30 PM EST About BlackHawk Data BlackHawk is a fast-growing technology solutions and managed services company helping mid-market and enterprise clients design, deploy, and operate modern IT infrastructure. We compete with firms like ePlus, Presidio, WWT, and Ahead—and stand out by moving faster, going deeper, and truly partnering with our clients. We are building our Pre-Sales Engineering bench at a pivotal moment in our growth. That means real ownership, accelerated career development, and the opportunity to help shape a practice—not just fill a role. 🚀 The Opportunity This is a growth-track role designed for a technically strong engineer ready to transition into pre-sales architecture. You will work alongside senior Solution Architects and Account Executives to qualify opportunities, build Bills of Materials (BOMs), validate designs, and serve as a trusted technical resource for clients. If you have hands-on experience as a Network Engineer, Systems Administrator, or Implementation Consultant and want to leverage that experience in a client-facing, revenue-impacting role, this is your path. BlackHawk Data is committed to investing in your development through mentorship, certification support, and clear internal growth opportunities. Key Responsibilities Pre-Sales Support & Technical Qualification - Partner with Account Executives to qualify technical requirements across networking, security, cloud, compute, and wireless - Respond to RFPs, RFIs, and technical questionnaires - Participate in client discovery calls and on-site meetings Bill of Materials (BOM) & Design Validation - Build accurate BOMs using vendor tools (Cisco CCW, HPE, Fortinet, Palo Alto, etc.) - Validate solution designs against requirements, budgets, and compatibility - Review and support design validation prior to client delivery Client-Facing Engagement - Answer client technical questions and provide solution guidance - Present solution overviews to technical stakeholders - Participate in demos, proof-of-concepts, and vendor sessions Internal Collaboration & Growth - Partner with delivery teams to ensure smooth transition from pre-sales to implementation - Pursue certifications supported by BlackHawk’s reimbursement program - Shadow senior architects to accelerate growth into a full Solutions Architect role Required Qualifications - 3–5 years of experience in IT infrastructure, systems administration, or implementation - Working knowledge across at least three areas: - Networking (routing/switching) - Cybersecurity - Cloud (AWS, Azure, GCP) - Virtualization/Compute - Wireless - Ability to read and interpret technical architecture diagrams - Experience with vendors such as Cisco, Fortinet, Palo Alto, Aruba, or similar - Familiarity with BOMs, quoting tools, and IT solution structures - Strong communication skills (technical and non-technical audiences) - Ability to manage multiple priorities in a fast-paced environment Preferred Qualifications - Certifications such as CCNA, Network+, Security+, AWS, or equivalent - Experience in a VAR, MSP, or IT solutions environment - Exposure to SD-WAN, SASE, or Zero Trust concepts - Experience with tools like ConnectWise, Salesforce, or Cisco CCW - Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience) Certifications (Desired or In Progress) - Cisco CCNA - CompTIA Network+ / Security+ - Fortinet NSE 4 or Palo Alto PCNSA - AWS Solutions Architect Associate - Microsoft Azure Fundamentals or Associate BlackHawk Data provides full reimbursement for certification exams and study materials. What We Offer - Clear growth path from Associate to full Solutions Architect (18–36 months) - Competitive base salary + performance-based bonuses - Full certification reimbursement and training support - Access to vendor labs and demo environments - Collaborative, fast-paced, and growth-oriented culture - Medical, dental, vision coverage - 401(k) with company match - Flexible PTO - Remote flexibility with travel exposure

System Engineer Position: System Engineer Location: Remote Department: Engineering Division: Managed Services Reports to: Managed Services Operations Manager Job Status: Full-Time Work Shift: *8:30 AM - 5:30 PM EST BlackHawk Data is seeking a sharp, forward-thinking System Engineer to help shape mission-critical technology environments for the world’s most complex enterprises. BlackHawk Data is one of the fastest-growing, woman-owned IT solution providers in the country. Here at BHD, you won’t just do a job, you’ll build a career that matters. Our culture thrives on curiosity, collaboration, and grit. We invest in our people, challenge them to grow, and celebrate wins together. If you are driven to lead, learn, and leave your mark, BlackHawk Data is where you belong! This is your chance to lead high-impact projects across vital industries like healthcare, utilities, and public infrastructure where security, performance, and innovation matter most. You will work alongside a highly collaborative, driven team to design and deliver end-to-end solutions that truly solve business problems, not just check boxes. The System Engineer is best described as the individual responsible for designing, implementing, and maintaining the company’s IT infrastructure to ensure optimal performance and security. This role involves collaborating with cross-functional teams to support business operations and deliver reliable technology solutions. The System Engineer will troubleshoot complex technical issues and proactively identify opportunities for system improvements. A strong focus on scalability, efficiency, and compliance is essential to meet organizational goals. If you are energized by complex challenges, passionate about cutting-edge tech, and eager to leave your mark on industries that keep the world moving, we want to meet you. Key Responsibilities: Identity & Access Management - Design, implement, and manage enterprise identity solutions using Microsoft Entra ID (Azure AD), including conditional access policies, identity governance frameworks, and SSO integrations across hybrid environments Microsoft 365 & Cloud Services Administration - Manage, monitor, and optimize Microsoft 365 services including Exchange Online, SharePoint Online, Microsoft Teams, Intune, and Microsoft Defender for Endpoint - Administer core network services (DNS, DHCP, etc) and automate routine tasks using PowerShell scripting and Microsoft Graph API - Deploy and manage Azure services including virtual machines, virtual networks, application gateways, and hybrid connectivity solutions Infrastructure & Virtualization Management - Administer enterprise virtualization platforms and hyper-converged infrastructures - Manage server hardware such as Dell vxRail, Cisco UCS, and standalone servers - Oversee enterprise storage systems, SAN/NAS, and Fiber Channel fabrics Multi-Platform Systems Administration - Maintain and support Linux-based systems (Ubuntu, RHEL, CentOS, etc) - Perform system hardening, patch management, and configuration management using industry best practices - Troubleshoot complex system issues and optimize performance Cloud Infrastructure & DevOps - Lead cloud infrastructure initiatives within Azure and AWS platforms, including VPC design, EC2/compute, S3 storage solutions, and Route53 DNS services - Implement Infrastructure-as-Code (IaC) using Terraform and Ansible - Develop system automation scripting solutions using Python, Bash, and PowerShell - Manage development and version control using Git with GitHub/GitLab platforms Security & Monitoring Operations - Deploy and manage comprehensive security solutions including EDR, MDR, email security gateways, and DNS filtering - Implement and maintain NMS, PSA, and centralized logging solutions - Conduct proactive system health monitoring, optimization, and incident response Enterprise Support & Documentation - Provide Tier 3 technical support for critical enterprise systems, ensuring 99.9% uptime, rapid issue resolution, and infrastructure performance - Design and maintain scalable, secure, and highly available system architectures following industry standards and compliance requirements - Create and maintain comprehensive documentation including system configs, SOPs, runbooks, and BC/DR plans Continuous Improvement & Integration - Evaluate, test, and implement emerging technologies to enhance operational efficiency and security posture - Lead system integration projects and automation initiatives Qualifications: Experience and Education - 7+ years of progressive experience in systems engineering, infrastructure administration, or related IT roles with increasing responsibility - Bachelor's degree in Computer Science, Information Technology, Engineering, or equivalent professional experience - Proven track record of leading technical projects and mentoring junior staff members Technical Proficiency - Expert-level proficiency with Microsoft technologies including Active Directory, Microsoft 365 administration, Exchange Online, and PowerShell scripting - Advanced experience with Microsoft Entra ID (Azure AD) including conditional access, identity governance, privileged access management, and SSO - Hands-on experience with Microsoft Intune, Defender for Endpoint, and RMM tools - Hands-on experience with Azure services including virtual machines, virtual networks, application gateways, and storage solutions - Hands-on experience with AWS services including VPCs, Route53, EC2, S3, and network security configurations - Ability to design and implement cloud migrations and hybrid connectivity solutions - Advanced enterprise expertise with VMware vSphere (ESXi, vCenter, NSX, vSAN) - Proven experience managing enterprise server hardware (Dell vxRail, Cisco UCS) - In-depth knowledge of enterprise storage technologies such as Pure Storage, NetApp, SAN/NAS solutions, and Fiber Channel fabric management - Strong Linux administration skills on multiple distributions (Ubuntu, RHEL, CentOS) - Experience with system hardening, patch management, config management tools - Advanced scripting capabilities with PowerShell, Python, and Bash - Proficiency with GitHub/GitLab, Git version control and pipeline integration - Experience with configuration management tools such as Ansible - Comprehensive understanding of enterprise security tools including EDR, MDR, email security, and DNS filtering solutions - Experience with NMS systems, SIEM platforms, and centralized logging solutions - Strong understanding of compliance frameworks and security best practices - Solid foundation in networking with TCP/IP, DNS, DHCP, VPNs, FW management - Experience with hybrid identity models / federation services (ADFS, SAML, OAuth) - Proven ability in system integration, API management, and automation - Experience with enterprise monitoring tools and automated deployment solutions - Working knowledge of ITIL practices and service management methodologies/tools - Understanding of change management processes and documentation standards - Strong project management capabilities with experience leading technical efforts - Powerful troubleshooting / problem-solving skills with ability to work under pressure - Demonstrated ability to work both independently and collaboratively - Strong written and verbal communication skills for stakeholder interaction Professional/Personal Skills: - Excellent problem-solving and analytical skills. - Strong communication and collaboration abilities. - Ability to manage multiple projects and prioritize tasks effectively. - Detail-oriented with a proactive approach to system optimization. - Adaptable to evolving technologies and business needs What We Offer Competitive Pay. Up to 22 days of PTO. Comprehensive health, dental, vision, and 401(k). Regular coaching, career development, and advancement path. A collaborative culture that celebrates learning, innovation, and high performance