• Deliver technical training, customer service and other developmental training to new and experienced staff. • Create engaging learning environments using the capabilities within the tools available (e.g., Adobe and Teams). • Create and deliver custom training solutions, including quick-turn refreshers and specialized modules, to meet evolving operational requirements. • Prepare for each course by refreshing examples in training materials and handling program administration needs, such as communication, scheduling activities, and roster management. • Adhere to the training schedule, communicates any blockers or risks with leadership, and follows through with post-course wrap-up activities. • Participate in project work to support initiatives that enhance operational excellence • Responsible for delivering on-the-job training support while maintaining current knowledge of organizational processes and quality assurance standards to ensure compliance and effectiveness • Schedule and complete peer-to-peer mentor sessions to align with departmental goals, including feedback discussions. • Lead special projects, including planning, execution, and evaluation. • Consult and handle complex training-related issues and provide solutions. • Facilitate team meetings. • Other duties as assigned.

• Designs, develops, and delivers Labcorp LearningPath Learning Path for workplace drug test specimen collections • Authors and maintains Standard Operating Procedures (SOPs) for drug-free workplace specimen collection • Creates and updates promotional text for drug-free workplace testing • Develops and delivers learning material for external customers and specimen collectors • Manages content within Labcorp.com, Labcorp Solutions, The Point and One World pages • Uses collection data to pinpoint improvement areas • Maintains alignment with Substance Abuse and Mental Health Services Administration (SAMHSA) guidelines • Supports internal and external audit requests by providing accurate compliance documentation

• This role is responsible for supporting the Education and Training team at CLSI and ensuring the seamless operation, administration, and enhancement of CLSI’s educational technology platforms, including the Learning Management System (LMS), digital credentialing tools, and webinar delivery systems. • By managing day-to-day workflows, maintaining high-quality learner support, and driving process improvements, this position plays a key role in delivering an exceptional educational experience. • Manage production logistics for webinars including scheduling, coordinating day-of details, organizing speaker planning and preparation meetings, and providing on call support for speakers and presenters. • Oversee the day-to-day operations and performance of the LMS to ensure a smooth and seamless learner experience. • Manage the day-to-day operations within the Accredible digital badging and certificate platform. • Program and manage user administration for CLSI-issued customer surveys (education and other product/user experience content).

• Design and develop comprehensive, end-to-end curricula for mid- to senior-level ESOP administrators (Primary focus) and 401k administration (Secondary) • Translate complex topics (e.g., compliance, governance, valuation, fiduciary responsibilities, and plan administration) into structured, learner-centered educational experiences • Align curriculum to clearly defined learning outcomes, professional standards, and real-world application • Create high-quality instructional materials, including facilitator guides, participant workbooks, assessments, case studies, and scenario-based learning • Apply adult learning theory and best practices (e.g., experiential learning, problem-based learning, and assessment-driven design) • Design content for multiple delivery modalities, including instructor-led training, virtual learning, blended programs, and self-paced learning • Partner closely with subject matter experts (SMEs), ESOP/401k practitioners, and internal stakeholders to ensure technical accuracy and relevance • Facilitate design sessions and content reviews with SMEs and leadership • Incorporate stakeholder feedback while maintaining instructional integrity and learning effectiveness • Establish and maintain instructional design standards, templates, and style guidelines • Evaluate learning effectiveness using assessments, learner feedback, and performance outcomes • Continuously refine curriculum based on learner needs, industry changes, and program goals