Job Family: Patient Account Representative Travel Required: None Clearance Required: None What You Will Do: The Insurance Patient Account Representative is an extension of a client’s business office staff. Representatives are responsible for taking in-coming and making out-going calls to patients and insurance companies to resolve account balances. All client policies and procedures are followed. Representatives will perform any and all job-related duties as assigned. Essential Job Functions - Facilitates the billing and collection processes of outstanding accounts receivable - Communicates with internal and external contacts to explain primary, secondary and tertiary billing, collection and resolution of claims including Medicare and other government and nongovernment accounts - Monitors daily queues for customer services/quality and productivity to maintain acceptable level as established by the departments; alerts management of high call volume patterns - Handles incoming and outgoing billing correspondence and phone inquiries relating to patient, third party administrators, attorneys, vendors and other insurance payers - Documents conversations and/or actions taken to support all claims inquiries, review and/or reconsiderations; streamlines the follow-up process of team members assisting on the file - Analyzes claims to determine compliant and accurate coding, charging; reviews file to confirm demographic and billing information is updated - Works to resolve any claim or billing concerns and takes appropriate action to escalate issues to management when appropriate - Performs follow-up processes on accounts to work towards a zero balance - Files a timely reconsideration or review of claim with supporting documentation such as a corrected claim, medical records and letter of explanation as necessary; communicates with departments to gather information needed to resolve the claim - Performs balance transfers - UB-04 & CMS 1500 - Complete all business-related requests and correspondence from patients and insurance companies. - Responsible for working on average 35 Accounts Per Day - Complete all assigned projects in a timely manner. - Assist client and patients in all requested tasks. - Communicate to Guidehouse management areas of concern or areas of improvement. - Research and respond to all patient inquiries received by telephone and mail. - Update patient demographic information and initiate account adjustments. - Try to resolve account balances to zero prior to accounts being forwarded to an outside agency for collections. What You Will Need: - High School Diploma / GED or 3 years of Relevant Equivalent Experience in Lieu of Diploma / GED. - 0-2+ year's experience in office, business, operations, customer service or healthcare field. What Would Be Nice To Have: - Previous experience working in insurance portals - PC skills in a Windows environment. - Knowledge and utilization of desktop applications to include Word and Excel is essential. - Ability to initiate and follow through on projects and work independently with minimal supervision #IndeedSponsored #LI-DNI The annual salary range for this position is $34,000.00-$56,000.00. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs. What We Offer: Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace. Benefits include: - Medical, Rx, Dental & Vision Insurance - Personal and Family Sick Time & Company Paid Holidays - Position may be eligible for a discretionary variable incentive bonus - Parental Leave - 401(k) Retirement Plan - Basic Life & Supplemental Life - Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts - Short-Term & Long-Term Disability - Tuition Reimbursement, Personal Development & Learning Opportunities - Skills Development & Certifications - Employee Referral Program - Corporate Sponsored Events & Community Outreach - Emergency Back-Up Childcare Program About Guidehouse Guidehouse is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation. Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco. If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at RecruitingAccommodation@guidehouse.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation. All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or guidehouse@myworkday.com. Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse. Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process. If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse’s Ethics Hotline. If you want to check the validity of correspondence you have received, please contact recruiting@guidehouse.com. Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant’s dealings with unauthorized third parties. Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.

• Increases sales and meet or exceed sales expectations through existing active relationships • Builds new selling relationships in existing markets and expansion markets to grow the broker sales channel • Manages provider relationships • Oversees agent sales and product training including webinars for new agents • Assists with broker support channels including customer service calls and email inquiries • Ensures CMS compliance with all sales, enrollment processes and events

Who We Are Robert Half is seeking a Project Manager II - ATI to plan and coordinate all aspects of internal information system projects from initiation to production deployment. Projects typically involve network, hardware, or software implementation and upgrades. Coordinate work performed by technical and functional staff across all IT departments, internal customers, and partners, and/or vendors. Develop detailed project plans and manage all implementation processes including project chartering, resource allocation, progress tracking, issue management, risk management, budget analysis, change control, testing, documentation, training, and production deployment within budget and schedule constraints. Projects vary in number, size, and complexity. What You'll Do - Manage medium-sized projects typically involving multiple technical, business, and/or vendor teams; multiple technology platforms, and cross-project dependencies - Facilitate and control changes to project scope, schedule, and cost with review, adjust plans as needed to ensure successful delivery - Motivate the project team to understand and meet customers' expectations - Identify, analyze, and escalate resourcing issues to Resource Managers as appropriate - Ensure effective transition into production and meeting production acceptance readiness criteria - Is able to apply knowledge of organizational priorities, culture elements, and leadership risk profiles, to maximize effectiveness on a project - Track the team velocity, burn up/down using the data from Jira and Domo - Coordinate end of release demos - Identify, analyze, escalate, and facilitate resolution of issues affecting project scope, schedule or cost appropriately and consistently - Measure and analyze progress against plan using objective, standard criteria - Utilize advanced analysis methods like earned value and critical path to analyze trends and anticipate issues - Assist in right-tracking projects in trouble - Adapt to changing project environment - Utilize knowledge of company culture, history, and lessons-learned to optimize project execution - Identify project stakeholders (RAPID or RACI) - Understand and document key project parameters like business objective, customer, technical and functional scope, budget, and schedule - Identify project resources and any gaps to be addressed. - Understand how the project's technical scope supports customer needs, and where the technical work areas may be new or challenging - Ensure that project/release plans include provisions for organizational change management - Influence business and gain commitment to required changes - Work with business contacts and other key stakeholders to develop project plans, communications mechanisms and strategies that reflect leadership priorities. - Create JIRA project and board and agree on JIRA parameters for best board management, based on teams involved. - Follow standardized scrum or project management methodology - Accommodate changing needs by tailoring standard processes with guidance - As part of regular team planning and reviews, identify project risks and work with leadership to agree on mitigation strategies. Track mitigation steps until resolved. - Identify and manage hidden and cross-project risks - Manage risks among multiple distributed teams - Use standard approved processes, tools, and templates, tailoring them as necessary - Lead and/or participate in process improvement efforts - Consolidate schedule and cost estimates from ATI staff, internal partners, and vendors - Assign and monitor work of ATI staff and vendors, ensuring alignment with project parameters - Work directly with resource managers to coordinate resource planning, mobilization, and utilization - Work with key project team members to develop, agree, baseline, publish, and maintain the project plan - Coordinate work performed by IT staff, internal partners, and vendors - Document and publish meeting minutes, key decisions, and action items - Ensure all project deliverables are published consistently and are available to all stakeholders - Share improvement ideas and best practices within the PMO - Provide input on team member performance as requested - As a Scrum Master - Helps the Product Owner in their efforts to manage the backlog and guide the team while facilitating a healthy team dynamic with respect to priorities and scope - Supports the team in addressing and eliminating the impediments/issues to improve the likelihood of achieving the objectives of the Sprint - Create and update Project Resource Capacity Planning; Ensure Define Team has healthy backlog for your project - Story walkthrough with product and project scrum team - Release planning: Review release epics, determine dependences and plan out release - Track and Manager project inter-dependencies with their teams/groups - Closely track Team Capacity and Reaming Work (LOE) and report any issues that might impact the sprint/release deliverables - Facilitates team events, including the Daily Stand-up, Release Planning, Sprint Planning, Backlog Refinement, and Retrospective ensures they are productive and kept within the timebox - The Scrum Master helps the Product Owner in their efforts to manage the backlog and guide the team while facilitating a healthy team dynamic with respect to priorities and scope - Proactively tailor and implement standard communications mechanisms that meet stakeholders' needs - Communicate accurately, courteously, and concisely in accordance with approved communication plan - Facilitate meetings to ensure purpose, flow, participation, and follow-up including the collection of action items and production of meeting outcomes - Oversee effective communications among technical and functional IT staff, internal partners and customers, and vendors - Publish objective, regular, accurate project status to stakeholders escalating any needed decision points to appropriate stakeholder(s) - Sprint Demo’s - Drive Sprint demos with clear agenda on who is presenting/Demoing, what are the functionalities being presented? - Weekly Status reporting to key stakeholders with Issues and challenges faced by the project: present the options, if possible, and your preference with a reason What You'll Need - Bachelor's degree or equivalent work experience - 3+ years project management experience with significant responsibility progression - More than three types of projects managed - Seven or more years IT experience - Proficient with scrum and project management practices. - Strong knowledge of MS Project, Visio, and Excel - General knowledge of IT functions and disciplines - Technical proficiency with UI and backend/integrations software development type of projects, depending on ATI area - Ability to coordinate and collaborate with technical teams - Strong work ethic and self-discipline - Ability to prioritize and focus effort - Attention to detail and accuracy - Excellent interpersonal communication and teamwork skills - Strong business writing skills - Strong ability to manage others - Ability to influence others and present ideas persuasively - Solid budgeting and planning ability - Ability to plan and manage complex projects often consisting of multiple technical teams The typical hourly pay rate for this position is shown below and is negotiable depending upon experience and location. $45.19 - $66.35 Benefits are available to contract/temporary professionals, including medical, vision, and dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. Robert Half Inc. is an Equal Opportunity Employer. M/F/Disability/Veteran As part of Robert Half’s Corporate Services facility employment process, any offer of employment is contingent upon successful completion of a background check. Our recruiters use their expertise and may utilize AI to help with their evaluation of candidates. Robert Half is committed to being an equal employment employer offering opportunities to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to apply for a position, please contact us by sending an email to HRSolutions@roberthalf.com or call 1.855.744.6947 for assistance. In your email please include the following: - The specific accommodation requested to complete the employment application. - The location(s) (city, state) to which you would like to apply. For positions located in San Francisco, CA: Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. For positions located in Los Angeles County, CA: Robert Half will consider for employment qualified applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

What We Need Corpay is currently looking to hire an Account Configuration Trainer. In this role, the Account Configuration Trainer will ensure customers can successfully adopt and use the products they purchase. You will intake customer information, configure systems on the backend, and lead live training sessions to help clients fully benefit from their product experience. You will collaborate closely with internal product, support, and operations teams to ensure smooth onboarding and optimal account configuration. How We Work As an Account Configuration Trainer, you will be expected to work in a remote environment. Corpay will set you up for success by providing: - Company-issued equipment - Formal, hands-on training Role Responsibilities The responsibilities of the role will include: - Gathering, verifying, and validating customer information needed for account setup - Entering, configuring, and updating customer data within backend systems - Ensuring seamless integrations and proper system setup for customer accounts - Conducting live training sessions focused on product usage, workflows, and best practices - Collaborating with internal teams to resolve configuration issues and optimize onboarding processes - Maintaining detailed documentation of configurations and customer interactions Qualifications - Minimum of 2 years of relevant experience in account configuration, onboarding, payments, or a related field - Strong attention to detail and accuracy in data input - Experience with system integrations or AP (Accounts Payable) payments - Ability to deliver engaging and structured live training sessions - Excellent communication and organizational skills - Technical background or experience with payment automation solutions - Familiarity with financial systems or SaaS platforms - Understanding of onboarding workflows and customer training processes Benefits & Perks - Comprehensive Benefits Package including, Medical, Dental, Vision and Paramedical benefits, as of day one - Optional company match RRSP program - Virtual fitness classes offered company-wide - Time-off including major holidays, vacation, sick, personal, & volunteer time - Discounted gym membership rate - Philanthropic support with both local and national organizations - Fun culture with company-wide contests and prizes Equal Opportunity/Affirmative Action Employer Corpay is an Equal Opportunity Employer. Corpay provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department. Pay Transparency This hourly range is provided for locations which require such disclosure. Where a position or applicant may fall in a particular wage range depends on a number of factors including but not limited to skill sets, experience training licenses and certifications (if applicable), and other business and organization needs. The disclosed range has not been adjusted for the applicable geographic markets. At Corpay it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions depend on the facts and circumstances of each case. The estimate of the minimum and maximum hourly range is $25/HR-$27/HR. For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEOC and Pay Transparency. #CORPAY #LI-DR1