Job DetailsJob Location: Global Leadership Network - South Barrington, IL 60010Position Type: TemporaryEducation Level: Not SpecifiedSalary Range: $16.00 - $16.00 HourlyTravel Percentage: No TravelJob Shift: DayJob Category: Nonprofit - Social ServicesTemporary Guest Relations Representative Purpose: To serve as a first touch point for guests who have questions and need assistance in problem-resolution. Our team creates a world-class experience by serving our guests through calls, emails, processing registration needs and online support. This role reports to the Customer Service Manager. Job duration: July 27th - August 7, 2026. Global Leadership Network (GLN) is a nonprofit organization located in South Barrington, Illinois. We exist to help churches build a leadership culture – so more and more people come to know Jesus Christ. We do this by developing resources to help churches grow healthy leaders – because healthy leaders build healthy, thriving churches. Our flagship event is The Global Leadership Summit is attended by 60,000+ leaders in 400 sites (primarily churches) throughout the United States. The Summit is translated into 50+ languages and held in over 800 sites in 110 countries reaching over 240,000 international leaders from September to April. Remote Work Schedule: This position currently has a remote schedule which includes working at home Monday through Friday. Job Status: Temporary (July 27 – August 7), Full-Time 40 hrs./week, Hourly Pay (Non-Exempt from Overtime) Position Team: Service Engagement Team Reports to: Customer Service Manager Pay Rate for this temporary 40 hours per week position is $16 p/hr. Benefits include paid time off in accordance with the Illinois PLAWA (Paid Leave for All Workers Act). Time off may be subject to black-out dates during GLS peak season and subject to manager approval. Primary Responsibilities: Serve as a front-line ambassador of our brand for guests who have questions or need help in regard to registration for the GLS or are having system issues. Interact with guests on a continual basis daily in responding to tickets and e-mails Help to problem solve issues a guest may be experiencing. Be familiar with our website to best direct our guests to best navigate their needs online Secondary Responsibilities: Complete other duties as assigned by the position’s manager. QualificationsEssential Job Knowledge / Job Requirements: A vital relationship with Jesus Christ as Lord and Savior. An active participant of a local church that holds to a historic, orthodox understanding of biblical Christianity. Encouraging, positive, hospitable & team-oriented with a willingness to serve as needed Fluency in Microsoft Office products & fluency in technology High attention to detail & accuracy of data entry Comfortable engaging with guests of all personality types through email & chat Ability to multi-task while under pressure & remain calm; problem-solver Ability to exercise independent judgement and discretion in interpreting and applying established policies and procedures while exercising grace Self-starter who is dependable & reliable with a quick response time Organizational Values: Excellence – We bring our best into everything we do, knowing that this honors God. Authenticity – We seek to be real and honest, and encourage others to do the same. Collaboration – We set aside personal preferences to reach those who do not yet know Jesus. Humility – We are flexible, responsible, and respectful of others. Leadership Behaviors – How we behave: Pray about everything Build relationships with God and others Live a spiritually yielded life Never stop learning Work with a spirit of intensity Recognize that life change is a process Allocate resources strategically Possess a winning attitude Intercept entropy at its earliest stages Communicate truth with grace

Join our team and take your career to the next level. Job Summary: Job Overview The Client Engagement & Support Specialist – EMEA is part of the Customer Care department at Expretio and serves as the primary point of contact for European customers using the Appia revenue management application. Operating within the European time zone (CET/CEST), this role ensures that Expretio's EMEA client base receives responsive, high-quality support and proactive engagement throughout the customer lifecycle. This role combines technical support expertise with customer success responsibilities. The Client Engagement & Support Specialist – EMEA is responsible for managing the full lifecycle of support tickets through the Expretio Customer Service system — from initial triage and classification to escalation, resolution follow-up, and closure — in strict adherence to contractual SLA commitments. Beyond reactive support, they nurture strong client relationships, coordinate deployment activities, accompany customers through onboarding and adoption, and act as a trusted advisor to help clients derive maximum value from their investment in Appia. As a secondary responsibility, they participate in the integration of customer data, coordinating with development and operations teams while performing hands-on data tasks when required. The Client Engagement & Support Specialist – EMEA demonstrates strong knowledge of the Appia application, railway revenue management concepts, and client-facing communication. They investigate reported incidents with precision, reproduce and document issues clearly, and coordinate with development and operations teams to ensure timely resolution. They answer functional questions from operators, provide guidance on application behavior and workarounds, and contribute to monitoring dashboards and service quality metrics. They work with minimal supervision and are expected to stay current with Appia product developments and new releases. They actively participate in identifying recurring issues, proposing long-term solutions, and improving support and engagement processes to maintain high levels of client satisfaction. Job Description: Preferred Education and Experience - Bachelor degree in computer science, information technology, or related technical field. - Minimum of 5 years of professional experience in technical client support or application support in a software company. - Minimum of 3 years of experience managing client relationships and support requests in accordance with SLA commitments. - Experience working with cross-functional teams (development, QA, operations) to investigate and resolve client-reported issues. - Training in revenue management or railway industry provided by the company. Additional client-provided training sessions are completed on a regular basis to maintain domain expertise. - Asset: Solid understanding of revenue management principles, ideally in the railway passenger transport sector. - Asset: Experience in data integration, data migration, or data onboarding activities. - Asset: Experience in programming or software development. - Asset: Any relevant certification related to software support or ITIL. Key Responsibilities Technical - Receive, triage, and classify incoming customer tickets and assign appropriate priority levels in accordance with contractual SLAs. - Reproduce and validate bugs reported by operators or identified internally, and document them with clear steps to reproduce, expected vs. actual behavior, affected version, and environment details. - Create and link internal tickets to customer tickets when escalation to the development or operations team is required, ensuring all information needed for investigation is included. - Follow up on open tickets through to resolution, maintaining ticket status and keeping operators informed at every stage. - Answer functional questions from operators about the Appia application, providing clear and accurate guidance on application behavior, workarounds, and usage. - Apply or coordinate workarounds, patches, and hot fixes in collaboration with the operations team to resolve client incidents. - Analyze and query PostgreSQL & MongoDB databases to investigate data-related issues and validate application behavior. - Contribute to service monitoring and dashboard maintenance to support operational visibility and proactive issue detection. - Coordinate with development and operations teams to support the integration of customer data into Appia. - Document data integration procedures and contribute to the standardization of integration workflows. Client Engagement & Customer Success - Assist in the deployment of Expretio's software solutions for new EMEA customers under the coordination of the Customer Success Manager. - Collaborate with the development team to propose and contribute to improvements of the Appia application. - Support the Customer Success Manager in activities tied to European customers, contributing to engagement and support initiatives as needed. - Contribute to continuous improvement of support and engagement processes, identifying recurring issues and proposing long-term solutions. - Contribute to analyzing customer tool usage and provide guidance on how to best achieve their goals. Help identify and prioritize functional needs with customers and analyze the problems and challenges they encounter. - Ensure the organization and quality of client information. Leadership - Act as a resource within the support team, sharing knowledge, best practices, and Appia expertise with colleagues. - Collaborate with the development team to propose and contribute to improvements of the Appia application. - Stay current with Appia product releases and new features to maintain accurate and up-to-date support knowledge. - Contribute to continuous improvement of support processes, identifying recurring issues and proposing long-term solutions. - Participate in bi-weekly Ops-Client meetings to review open tickets, business changes, and operator-reported issues alongside Client Account Managers. - Participate in DRP (Disaster Recovery Plan) readiness activities as they relate to client-facing service continuity. Technical Skills - Experience with Relational and NoSQL Databases for querying and investigating data-related issues in client environments. - Familiarity with Unix Server for basic monitoring and environment health verification. - Strong written and verbal communication skills for operator-facing interactions and internal escalations. - Ability to reproduce, document, and escalate bugs with precision, providing the development team with all necessary information for investigation. - Understanding of SLA management, ticket priority levels, and the ability to apply or recommend workarounds, patches, and hot fixes as appropriate. - Proficiency in English, both written and spoken, is required to enable effective communication in an international organizational and commercial environment. The company operates globally, with clients around the world, making English the common working language across regions. - Ability to communicate in French is required for internal communications. - Asset: additional European languages (Spanish, German, etc). - Asset: basic knowledge of shell scripting. - Asset: Experience with for creating and maintaining internal and client-facing documentation. - Asset: Knowledge of Jira Service Management for advanced ticket routing, SLA configuration, and dashboards. - Asset: Knowledge of revenue management principles and railway passenger transport industry. Other Key Skills and Competencies - Technical Expertise: Mastery of the Appia application and revenue management domain, enabling autonomous investigation and resolution of complex client issues without escalation. - Customer-Centered Approach: Ability to build and maintain strong, trust-based relationships with client project managers and end users, ensuring satisfaction and long-term retention. - Communication: Ability to communicate complex technical concepts clearly to non-technical client stakeholders, and to produce high-quality written documentation and support reports. - Task Management: Ability to manage a high volume of concurrent support tickets, document issues with precision, and follow each case through to resolution while keeping clients informed. - SLA Accountability: Strong sense of ownership for each support case, ensuring bugs are properly documented and escalated, clients are kept informed, and no ticket falls through the cracks. - Strategic Thinking: Ability to identify trends in customer needs and usage, and align engagement actions with organizational goals. - Team Collaboration: Active contributor to cross-functional collaboration between support, development, and client teams, with a go-to mindset and strong attention to client priorities. - Adaptability: Comfort with changing requirements, switching priorities and adopting new technologies, and resilience to achieve expected results despite obstacles. Worker Type: Regular Number of Openings: 1

• Communicate the full breadth of SEH’s multidisciplinary services to prospective and existing clients in a clear, compelling, and consultative manner • Build and sustain strategic relationships with key target clients while generating and securing new business opportunities • Develop, maintain, and execute proactive client strategy plans that align with regional and firmwide priorities • Support the creation and implementation of regional strategic sales and growth plans • Cultivate and manage a robust pipeline of opportunities and consistently achieve annual new business targets • Serve as a responsive partner to SEH clients and internal teams by addressing inquiries and identifying solutions to community and economic development needs • Guide clients through needs assessment processes and support the administration of successfully funded projects • Participate in client meetings and provide timely, accurate, and relevant information to support informed decision-making • Effectively communicate with diverse stakeholders, including state and federal agencies, local governments, technical professionals, residents, and community groups • Prepare high-quality project proposals that fully comply with agency requirements and position SEH competitively for selection • Establish and maintain strong, collaborative working relationships with government officials and representatives from state and federal agencies

Title: Client Services Associate II Location: Remote - Open Position (USA) Job Description: Company Description Guardant Health is a leading precision oncology company focused on guarding wellness and giving every person more time free from cancer. Founded in 2012, Guardant® is transforming patient care and accelerating new cancer therapies by providing critical insights into what drives disease through its advanced blood and tissue tests, real-world data and AI analytics. Guardant tests help improve outcomes across all stages of care, including screening to find cancer early, monitoring for recurrence in early-stage cancer, and treatment selection for patients with advanced cancer. For more information, visit guardanthealth.com and follow the company on LinkedIn, X (Twitter) and Facebook. The Client Services Associate (CSA) plays a crucial role in delivering exceptional support to clients and patients within their designated territory. Collaborating closely with the Client Services Team, they contribute to achieving departmental objectives and partner cross-functionally with commercial and laboratory operations to develop scalable solutions for Guardant Health. The ideal candidate excels in professional communication and fosters positive relationships with external customers and internal teams alike. Responsibilities: ● CSA is responsible for assisting with training new hires, keeping up with training checklists and auditing new hire work, as needed. ● CSA may be expected to manage a higher case load and/or complex territory based on business needs. ● Answer and assist with common issues/ inquiries and escalate to the CS leadership team if needed. ● CSA is responsible for receiving and responding to all types of communication: phone, email and web inquiries from customers (physician offices, laboratories, and hospitals), sales representatives and patients, while demonstrating a positive and professional image for Guardant Health at all times ● Contribute to volume growth in the territory by resolving cases quickly with a sense of urgency ● Work in a team environment and contribute to the department and company goals ● Keep precise and clear documentation of all email, fax, phone communications and follow-up activities ● Adhere to Standard Operating Procedures (SOP’s) pertaining to data entry and data verification requirements ● Enter and qualify new customer information into Salesforce.com and LIMS ● Contact physicians and other medical personnel to obtain missing information required to complete the order entry process ● Partner with the Clinical lab to ensure client information is correctly entered ● Send/re-send patient reports as requested by the customers ● Communicate professionally and effectively with all individuals, including external customers and internal Guardant Health team members ● Assist with other administrative duties as assigned based on Company needs ● Assist with kit ordering, coordinating Offsite Phlebotomy Services as needed ● Communicate to clients, patients and sales team using Salesforce (CRM) and other integrated software platforms ● Achieve team and individual goals and monitor personal metrics ● Use problem solving skills to resolve customer complaints and escalated situations ● Demonstrate flexibility and adaptability in a fast-paced dynamic environment ● Hours and days may vary depending on operational needs, and some lifting (up to 25 pounds) may be necessary Qualifications: ● 4 year college degree in Biological Sciences or similar discipline is preferred ● 2+ years of experience working with customers in pharma, diagnostic, medical device, biotech or healthcare setting is required ● Solid experience using Microsoft Office is needed, Salesforce (CRM) experience is a plus ● Quick learner who can work collaboratively in an operationally complex multi-product environment and can adapt to changing procedures and policies ● Excellent written and verbal communication skills with a high level of computer proficiency, preferably in a Mac environment ● Ability to multitask, work with self-discipline, good judgment, and independence is necessary ● Demonstrated ability to be an organized, detailed oriented problem solver and manage client facing escalated situations in a professional manner ● Flexibility with respect to working hours based on client and company needs ● The position is primarily remote but ability to travel to Guardant Health offices for trainings and meetings is required ● Bilingual English/Spanish is an asset Hybrid Work Model: This section is applicable to onsite employees who are eligible for hybrid work location as specified by management and related policies. Guardant has defined days for in-person/onsite collaboration and work-from-home days for individual-focused time. All U.S. employees who live within 50 miles of a Guardant facility will be required to be onsite on Mondays, Tuesdays, and Thursdays. We have found aligning our scheduled in-office days allows our teams to do the best work and creates the focused thinking time our innovative work requires. At Guardant, our work model has created flexibility for better work-life balance while keeping teams connected to advance our science for our patients. The annualized base salary ranges for the primary location and any additional locations are listed below. This range does not include benefits or, if applicable, bonus, commission, or equity. Each candidate’s compensation offer will be based on multiple factors including, but not limited to, geography, experience, education, job-related skills, job duties, and business need. Primary Location: Remote - Open Position (USA) Primary Location Base Pay Range: $23 - $31 Other US Location(s) Base Pay Range: $23 - $31 If the role is performed in Colorado, the pay range for this job is: $24 - $33 Employee may be required to lift routine office supplies and use office equipment. Majority of the work is performed in a desk/office environment; however, there may be exposure to high noise levels, fumes, and biohazard material in the laboratory environment. Ability to sit for extended periods of time. Guardant Health is committed to providing reasonable accommodations in our hiring processes for candidates with disabilities, long-term conditions, mental health conditions, or sincerely held religious beliefs. If you need support, please reach out to Peopleteam@guardanthealth.com A background screening including criminal history is required for this role. GH will consider qualified applicants with criminal arrest or conviction histories in a manner consistent with applicable law including but not limited to the LA County Fair Chance Policies and the Fair Chance Act (Gov. Code Section 12952). Guardant Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. All your information will be kept confidential according to EEO guidelines. To learn more about the information collected when you apply for a position at Guardant Health, Inc. and how it is used, please review our Privacy Notice for Job Applicants. Please visit our career page at: http://www.guardanthealth.com/jobs/