GLOBAL LEADERSHIP NETWORK

Job DetailsJob Location: Global Leadership Network - South Barrington, IL 60010Position Type: TemporaryEducation Level: Not SpecifiedSalary Range: $16.00 - $16.00 HourlyTravel Percentage: No TravelJob Shift: DayJob Category: Nonprofit - Social ServicesTemporary Guest Relations Representative Purpose: To serve as a first touch point for guests who have questions and need assistance in problem-resolution. Our team creates a world-class experience by serving our guests through calls, emails, processing registration needs and online support. This role reports to the Customer Service Manager. Job duration: July 27th - August 7, 2026. Global Leadership Network (GLN) is a nonprofit organization located in South Barrington, Illinois. We exist to help churches build a leadership culture – so more and more people come to know Jesus Christ. We do this by developing resources to help churches grow healthy leaders – because healthy leaders build healthy, thriving churches. Our flagship event is The Global Leadership Summit is attended by 60,000+ leaders in 400 sites (primarily churches) throughout the United States. The Summit is translated into 50+ languages and held in over 800 sites in 110 countries reaching over 240,000 international leaders from September to April. Remote Work Schedule: This position currently has a remote schedule which includes working at home Monday through Friday. Job Status: Temporary (July 27 – August 7), Full-Time 40 hrs./week, Hourly Pay (Non-Exempt from Overtime) Position Team: Service Engagement Team Reports to: Customer Service Manager Pay Rate for this temporary 40 hours per week position is $16 p/hr. Benefits include paid time off in accordance with the Illinois PLAWA (Paid Leave for All Workers Act). Time off may be subject to black-out dates during GLS peak season and subject to manager approval. Primary Responsibilities: Serve as a front-line ambassador of our brand for guests who have questions or need help in regard to registration for the GLS or are having system issues. Interact with guests on a continual basis daily in responding to tickets and e-mails Help to problem solve issues a guest may be experiencing. Be familiar with our website to best direct our guests to best navigate their needs online Secondary Responsibilities: Complete other duties as assigned by the position’s manager. QualificationsEssential Job Knowledge / Job Requirements: A vital relationship with Jesus Christ as Lord and Savior. An active participant of a local church that holds to a historic, orthodox understanding of biblical Christianity. Encouraging, positive, hospitable & team-oriented with a willingness to serve as needed Fluency in Microsoft Office products & fluency in technology High attention to detail & accuracy of data entry Comfortable engaging with guests of all personality types through email & chat Ability to multi-task while under pressure & remain calm; problem-solver Ability to exercise independent judgement and discretion in interpreting and applying established policies and procedures while exercising grace Self-starter who is dependable & reliable with a quick response time Organizational Values: Excellence – We bring our best into everything we do, knowing that this honors God. Authenticity – We seek to be real and honest, and encourage others to do the same. Collaboration – We set aside personal preferences to reach those who do not yet know Jesus. Humility – We are flexible, responsible, and respectful of others. Leadership Behaviors – How we behave: Pray about everything Build relationships with God and others Live a spiritually yielded life Never stop learning Work with a spirit of intensity Recognize that life change is a process Allocate resources strategically Possess a winning attitude Intercept entropy at its earliest stages Communicate truth with grace