Role Description The job profile for this position is Technical Training Lead Analyst, which is a Band 3 Senior Contributor Career Track Role. As a Technical Writer/Technical Training Lead Analyst on our team, you will be responsible for the research, authoring, publishing, and maintenance of processes, procedures, and user resources using various authoring tools and methodologies. You will work closely with various departments and related groups, business owners, and SMEs to document procedures and related content, including the translation of business needs into user instructions and training content. In this role, you will make an impact on our pharmacy patients and the organization as a whole by: - Writing, editing, and formatting task-level documentation for various audiences including procedures, job aids, learner resources, forms, etc. - Collaborating with SMEs, business leaders, and product owners to document and develop end-user content in support of pharmacy operations. - Working with a variety of departments and related business owners/approvers to identify process, procedures, and related systems training needs in support of business initiatives and operations learning goals. - Participating in a dynamic authoring environment designed around quality, continuous improvement, and fast-paced delivery. - Maintaining overall documentation and audit records including creation, revisions, reviews, and archival. - Maintaining awareness of new developments in technical writing systems and methodologies and recommending modifications in processes and practices. Qualifications - High school diploma or GED required, bachelor’s degree preferred. - 2+ years’ technical writing experience required. - 2+ years’ experience working knowledge within knowledge management and KMS authoring tools required. - MadCap Flare, Knowledge-Centered Service, and/or Information Mapping experience is required for this role. - Excellent communications, interviewing, and teamwork skills, including willingness and ability to consult with subject matter experts from operational teams within the organization. - Advanced knowledge of writing and editing best practices and use of style guides. - Ability to prioritize and manage multiple projects in a fast changing, evolving environment, while still managing the attention to detail. - Capacity to learn new technology and then apply and interpret the knowledge quickly for end users. - Ability to adhere to departmental quality practices, style guides, and company brand standards. Requirements - If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. Benefits - Comprehensive range of benefits focusing on supporting your whole health. - Health-related benefits including medical, vision, dental, and well-being and behavioral health programs starting on day one of employment. - 401(k) and company paid life insurance. - Tuition reimbursement. - A minimum of 18 days of paid time off per year and paid holidays.

Role Description Leidos Health and Services Sector currently has an opening for a Reporting Analyst to work remotely. This is an exciting opportunity to use your experience helping the Military OneSource mission. The Military OneSource Program provides 24/7 support services for military members and their families, similar to a commercial Employee Assistance Program (EAP). This program provides a broad array of information, resources, education, referrals, and counseling to about 4.7 million participants which includes military service members, their families, and eligible civilians at locations worldwide. The Military OneSource program serves as a “one source” for resource and information encompassing a comprehensive support system. The Reporting Analyst gathers, consolidates, and prepares metrics and required reporting data for: - Monthly status reports - Monthly usage reports - Case data reports - Call Center reports - Quarterly performance plan updates related to Service Level Agreements (SLAs) and performance metrics This role supports requests for record searches and records releases in accordance with program requirements. They also support transition reporting activities during the Transition-In period to ensure continuity, accuracy, and completeness of required deliverables. Qualifications - Bachelor’s degree in Business, Accounting, Finance, or a related field - Minimum of two years of experience in data analysis, reporting, or business intelligence - Experience in Behavioral Healthcare or a comparable Healthcare environment - Demonstrated ability to work with large datasets and analyze complex data - Proficiency in Microsoft Office applications including Word, Outlook, and Excel - Experience with MySQL, MS SQL, or comparable database technologies - Strong analytical skills with the ability to identify trends, gaps, and actionable insights - Strong attention to detail and commitment to data accuracy - Ability to collaborate effectively with business stakeholders and technical teams - Strong written and verbal communication skills - U.S. citizenship and fluency in English required - Ability to successfully pass criminal history, fingerprint background checks, and credential verification required - Ability to maintain and retain suitability investigation and clearance as required - Proficient in navigating electronic systems, computer programs, and virtual service platforms Requirements - This position requires a separate, quiet, private, confidential space to work from - Access to your own reliable high-speed internet hard wired to your home (coax or fiber from the Internet Service Provider (ISP) to your home) - Using a hot spot from a mobile device (tethering) or wireless ISP is not acceptable Preferred Qualifications - Military spouse, military affiliation, and/or experience in the military community is highly desirable and/or knowledge and understanding of military lifestyle and culture - Employee assistance program (EAP) experience - Call center experience Pay Range Pay Range $59,150.00 - $106,925.00. The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Role Description We are seeking a highly motivated and detail-oriented Clinical Informatics Analyst to join our healthcare informatics team. This role plays a crucial part in leveraging data and technology to improve clinical outcomes, operational efficiency, and patient care quality within our healthcare organization. The Clinical Informatics Analyst position specializes in design development, testing, implementation support, training, and quality assurance of Clinical Information Systems (CIS) throughout the enterprise. Essential Job Functions - Provides technical expertise in implementing and utilizing CIS technologies to support Emerus clinical workflows throughout the enterprise and joint ventures. - Assist in ongoing collaboration efforts with operational, financial, clinical, and technical stakeholders to ensure optimal support of the CIS is achieved and maintained. - Provides CIS education program development, implementation, and support. - Provides clinical expertise into the design and validation of reporting tools. - Provides planning, design, development and testing of supported clinical systems. - Supports and maintains CIS training environments. - Assists CIS testing of the EMR. - Works with the Joint Venture partner on EMR build, structure, testing, and training in accordance to Emerus policy and structure. - Supports the process analysis for optimizing clinical workflows, as necessary. - Investigates and develops clinical decision support (CDS) tools, within all the CIS, assisting the providers and clinicians, in the care of their patients. - Troubleshoot technical issues related to clinical informatics systems and implement solutions in a timely manner. - Acts as a bridge between our field operations staff and our information Technology Teams. - Remains current on all CMS requirement and regulations. - Assists with clinical data mining, analysis, and interpretation. - Assists in maintaining Change Management Structure with all CIS used in clinical operations. - Provides facility go-live support, independently, and serve as point of contact for ongoing production maintenance/support and troubleshooting. - Provides customer support at a level consistent with Emerus’ standard of excellence. - Responsible for helping develop and maintain a detailed workflow-based curriculum for designated EHRs. - Supports and maintains an active super user program and facilitates end training via a blended learning program. - Develops, facilitates, and supports proficiency measures for CIS training curriculums. - Supports EU EMR training program that allows for optimal knowledge transfer for Go-live. - Maintains the Emerus Learning Management System (LMS) and enrolls new end users. - Develops, and delivers classroom and virtual style, as well as module-based training on assigned applications and projects. - Facilitates clinical system orientation training programs for physicians, clinical staff, and operational staff independently. - Develops and maintains E-Learning content and publishes to LMS platforms. - Serves as a resource to super users and other team. - Reviews Joint Venture EMR Change Notices and attends Joint Venture CIS meetings to determine educational needs for end users. - Serves as an EMR Knowledge expert. Other Job Functions - Provides support to the Manager of Clinical Informatics and the Chief Medical Information Officer. - Maintains confidentiality regarding information being processed, stored, or accessed by the CIS. - Provide routine status reports of activities. - Prepares CIS materials and provides demonstrations to leadership, as required. - Serves as a resource to leadership. - Attend staff meetings or other company-sponsored or mandated meetings as required. - Overnight travel up to 20%. - Perform additional duties as assigned. - Maintains Teams, SharePoint, and Project tracking site. - Works with and/or coordinates internal team meetings. Qualifications - Clinical background or licensure (RN, LPN) preferred. - Minimum 3-years Cerner (FirstNet/PowerChart) or Epic (ASAP/ClinDoc) including direct support of provider and clinical staff end users. - Minimum 3 years of experience with Clinical Informatics, instructional design and/or analytics. - Experience with e-learning platforms such as Adobe Captivate, Articulate Storyline 2 or Camtasia preferred. - Ability to compile, code and categorize, and verify information/data. - Project management experience, particularly in healthcare IT implementations. - Working knowledge of Emergency Department and Inpatient Department operations. - Strong collaboration and teamwork skills. - Knowledge of healthcare regulations and standards (e.g., HIPAA, Meaningful Use). - Experience with adult education, instructional design and curriculum delivery, required. - Excellent communication and interpersonal skills, with the ability to collaborate effectively across multidisciplinary teams. - Proficient with Microsoft Office (Visio, Excel, Word, and PowerPoint). - Demonstrates highly developed communication skills, including listening, inquiry and delivering clear messages both verbally and in writing. - Ability to present in front of professional groups and leadership. - Strong organizational, coordination, and follow up skills. - Strong analytical and problem-solving skills. - Ability to adhere to time schedules to meet project deadlines.

Role Description We are seeking a professional Software QA Analyst to join our U-Haul family and support our applications. This position will be supporting our Center Operations Team. As a Software QA Analyst, you will be responsible for designing and executing test scenarios for software usability. - Work within an embedded Agile/Scrum team, collaborating with developers, QA, and stakeholders to emphasize defect prevention, usability, and functional enhancements throughout the Software Development Life Cycle. - Conduct test planning, test design, test scripting, and manual test execution within the test life cycle. - Use test methodologies that ensure exhaustive & comprehensive testing of assigned applications & solutions against established acceptance criteria. - Monitor program performance after implementation to prevent re-occurrence of program operating problems and ensure efficiency of operation. - Create/modify scripts to analyze or extract data that will assist with data validation and issue resolution. - Consistently follow and support documented QA processes and procedures to ensure a high-quality test approach. - Troubleshoot, document, and assist in root-cause analysis. - Be an advocate of application quality for our customers! Qualifications - 1-3 years of software development, testing, and/or technical support experience. - Must have excellent communications skills (verbal and written) and be detail-oriented. - Must have excellent time management skills, be able to multi-task, and have exceptional organizational skills. - Must have a strong interest in technology and its advancement and be able to translate technical terms and processes to the appropriate audience. - Knowledge of the practical application of engineering science and technology, including applied principles, techniques, procedures, and equipment, along with design techniques, tools, and principles is essential. - Must be able to work independently, take initiatives with projects, and be self-motivated. - Must be a U.S. citizen or have proof of U.S. employment authorization for this position. Requirements - Experience using Azure DevOps, SQL. - Experience testing APIs. Benefits - Full medical coverage, if eligible. - Prescription plans, if eligible. - Dental and vision plans. - Registered Dietitian Program, if eligible. - Gym Reimbursement Program. - Weight Watchers, if eligible. - Virtual doctor visits. - Career stability. - Opportunities for advancement. - Valuable on-the-job training. - Tuition Reimbursement Program. - Free online courses for personal and professional development at U-Haul University®. - Business-travel insurance. - You Matter Employee Assistance Program. - Paid holidays, vacation, and sick days, if eligible. - Employee Stock Ownership Plan (ESOP). - 401(k) savings plan. - Life insurance. - Critical illness/group accident coverage. - 24-hour physician available for kids. - MetLaw Legal Program. - MetLife auto and home insurance. - Mindset App Program. - Discounts on cell phone plans, hotels, and more. - LifeLock identity theft protection. - Savvy consumer-wellness programs - from health-care tips to financial wellness. - Dave Ramsey’s SmartDollar Program. - U-Haul Federal Credit Union membership.