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Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers, and patients. Join us in driving growth and improving lives.
Technical Training Lead Analyst
Location
United States
Posted
41 days ago
Salary
$71.1K - $118.5K / year
Seniority
Lead
No structured requirement data.
Job Description
Technical Training Lead Analyst
The Cigna Group
Role Description The job profile for this position is Technical Training Lead Analyst, which is a Band 3 Senior Contributor Career Track Role. As a Technical Writer/Technical Training Lead Analyst on our team, you will be responsible for the research, authoring, publishing, and maintenance of processes, procedures, and user resources using various authoring tools and methodologies. You will work closely with various departments and related groups, business owners, and SMEs to document procedures and related content, including the translation of business needs into user instructions and training content. In this role, you will make an impact on our pharmacy patients and the organization as a whole by: - Writing, editing, and formatting task-level documentation for various audiences including procedures, job aids, learner resources, forms, etc. - Collaborating with SMEs, business leaders, and product owners to document and develop end-user content in support of pharmacy operations. - Working with a variety of departments and related business owners/approvers to identify process, procedures, and related systems training needs in support of business initiatives and operations learning goals. - Participating in a dynamic authoring environment designed around quality, continuous improvement, and fast-paced delivery. - Maintaining overall documentation and audit records including creation, revisions, reviews, and archival. - Maintaining awareness of new developments in technical writing systems and methodologies and recommending modifications in processes and practices. Qualifications - High school diploma or GED required, bachelor’s degree preferred. - 2+ years’ technical writing experience required. - 2+ years’ experience working knowledge within knowledge management and KMS authoring tools required. - MadCap Flare, Knowledge-Centered Service, and/or Information Mapping experience is required for this role. - Excellent communications, interviewing, and teamwork skills, including willingness and ability to consult with subject matter experts from operational teams within the organization. - Advanced knowledge of writing and editing best practices and use of style guides. - Ability to prioritize and manage multiple projects in a fast changing, evolving environment, while still managing the attention to detail. - Capacity to learn new technology and then apply and interpret the knowledge quickly for end users. - Ability to adhere to departmental quality practices, style guides, and company brand standards. Requirements - If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. Benefits - Comprehensive range of benefits focusing on supporting your whole health. - Health-related benefits including medical, vision, dental, and well-being and behavioral health programs starting on day one of employment. - 401(k) and company paid life insurance. - Tuition reimbursement. - A minimum of 18 days of paid time off per year and paid holidays.
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AAA - American Automobile AssociationA nonprofit founded in 1902 in Chicago, Illinois, the American Automobile Association (AAA) is recognized as North America’s largest provider of travel and mo
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ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level. The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements. The Auto Club Group, and all its affiliated companies, is an equal opportunity employer. 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