Title: Account Manager Location: Washington, District of Columbia, United States Job Description: Description The Herald Group is looking for a highly motivated, career-oriented individual with strong knowledge of issue advocacy, public affairs and strategic communications. The candidate should possess excellent interpersonal skills, good writing and verbal communication ability as well as excellent knowledge of content and social media applications. The candidate should be a team player and able to handle multiple tasks at the same time. The Herald Group is a full service, bipartisan public affairs firm in Washington, DC, that provides strategic communications services to major corporations, trade associations and other organizations seeking to advance public policy positions in federal, state and international arenas. We provide a fast-paced, energetic work environment, and this position will have daily interaction with senior staff and clients. This is a full time, paid position. The Account Manager will support client account teams in delivering high-quality strategic communications services. The ideal candidate will assist with the coordination and execution of client projects, as well as administrative duties. RESPONSIBILITIES: Work may include, and is not limited to, any or all of the following: - Contribute to the development and implementation of communications programs - Assist in the day-to-day management of client programs and client relationships, including media monitoring, issue research and project updates - Proactively develop compelling story angles and pitch and secure media placements; coordinate interviews - Consistently produce high quality internal and external communications content, including traditional media correspondence, op-eds, letters to the editor, strategy memos and plans, as well as writing for social media and the web - Draft content for regular reporting to client and leadership that is informational and analytical - Conduct strategic research to support advocacy and executive support efforts of client - Build relationship with clients, colleagues and relevant external audiences - Support the development of client proposals and media materials: plans, presentations, reports, communications documents - Assist leadership with development of new business proposals and presentations - Contribute strategic and creative program ideas for client campaigns Requirements - Minimum 2-5 years of communications experience in a PR agency, corporation, association or as a Congressional press secretary. Public policy communications experience is a plus - Understanding of and experience working with traditional and digital news media - Skilled at pitching and placing stories in a variety of media outlets - Strong organizational skills and attention to detail - Energetic, self-starter and resourceful problem solver – gets things moving and keeps them on track - Ability to write clearly and concisely on short deadlines; can vary writing styles to target audiences - Good interpersonal skills, works effectively in a team environment, can negotiate approvals diplomatically, and maintain composure and quality under constant deadline pressure - Ability to illustrate a results-focused approach and commitment to going the extra mile for clients. Experience communicating directly with clients - A collaborative team member, with the ability to meet deadlines while managing and prioritizing multiple projects simultaneously Benefits The Herald Group presents unique opportunities for advancement of innovative professionals seeking to excel in a growing, fast-paced environment. Benefits include - Health, Dental & Vision plans for all employees - 401(k) Plan with matching & profit sharing - 4 weeks of PTO your first year - Paid Parental Leave program - Transportation subsidy - In-office & work-from-home hybrid schedule

Job Family: Patient Account Representative Travel Required: None Clearance Required: None What You Will Do: The Insurance Patient Account Representative is an extension of a client’s business office staff. Representatives are responsible for taking in-coming and making out-going calls to patients and insurance companies to resolve account balances. All client policies and procedures are followed. Representatives will perform any and all job-related duties as assigned. Essential Job Functions - Facilitates the billing and collection processes of outstanding accounts receivable - Communicates with internal and external contacts to explain primary, secondary and tertiary billing, collection and resolution of claims including Medicare and other government and nongovernment accounts - Monitors daily queues for customer services/quality and productivity to maintain acceptable level as established by the departments; alerts management of high call volume patterns - Handles incoming and outgoing billing correspondence and phone inquiries relating to patient, third party administrators, attorneys, vendors and other insurance payers - Documents conversations and/or actions taken to support all claims inquiries, review and/or reconsiderations; streamlines the follow-up process of team members assisting on the file - Analyzes claims to determine compliant and accurate coding, charging; reviews file to confirm demographic and billing information is updated - Works to resolve any claim or billing concerns and takes appropriate action to escalate issues to management when appropriate - Performs follow-up processes on accounts to work towards a zero balance - Files a timely reconsideration or review of claim with supporting documentation such as a corrected claim, medical records and letter of explanation as necessary; communicates with departments to gather information needed to resolve the claim - Performs balance transfers - UB-04 & CMS 1500 - Complete all business-related requests and correspondence from patients and insurance companies. - Responsible for working on average 35 Accounts Per Day - Complete all assigned projects in a timely manner. - Assist client and patients in all requested tasks. - Communicate to Guidehouse management areas of concern or areas of improvement. - Research and respond to all patient inquiries received by telephone and mail. - Update patient demographic information and initiate account adjustments. - Try to resolve account balances to zero prior to accounts being forwarded to an outside agency for collections. What You Will Need: - High School Diploma / GED or 3 years of Relevant Equivalent Experience in Lieu of Diploma / GED. - 0-2+ year's experience in office, business, operations, customer service or healthcare field. What Would Be Nice To Have: - Previous experience working in insurance portals - PC skills in a Windows environment. - Knowledge and utilization of desktop applications to include Word and Excel is essential. - Ability to initiate and follow through on projects and work independently with minimal supervision #IndeedSponsored #LI-DNI The annual salary range for this position is $34,000.00-$56,000.00. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs. What We Offer: Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace. Benefits include: - Medical, Rx, Dental & Vision Insurance - Personal and Family Sick Time & Company Paid Holidays - Position may be eligible for a discretionary variable incentive bonus - Parental Leave - 401(k) Retirement Plan - Basic Life & Supplemental Life - Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts - Short-Term & Long-Term Disability - Tuition Reimbursement, Personal Development & Learning Opportunities - Skills Development & Certifications - Employee Referral Program - Corporate Sponsored Events & Community Outreach - Emergency Back-Up Childcare Program About Guidehouse Guidehouse is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation. Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco. If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at RecruitingAccommodation@guidehouse.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation. All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or guidehouse@myworkday.com. Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse. Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process. If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse’s Ethics Hotline. If you want to check the validity of correspondence you have received, please contact recruiting@guidehouse.com. Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant’s dealings with unauthorized third parties. Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.

• Increases sales and meet or exceed sales expectations through existing active relationships • Builds new selling relationships in existing markets and expansion markets to grow the broker sales channel • Manages provider relationships • Oversees agent sales and product training including webinars for new agents • Assists with broker support channels including customer service calls and email inquiries • Ensures CMS compliance with all sales, enrollment processes and events

Who We Are Robert Half is seeking a Project Manager II - ATI to plan and coordinate all aspects of internal information system projects from initiation to production deployment. Projects typically involve network, hardware, or software implementation and upgrades. Coordinate work performed by technical and functional staff across all IT departments, internal customers, and partners, and/or vendors. Develop detailed project plans and manage all implementation processes including project chartering, resource allocation, progress tracking, issue management, risk management, budget analysis, change control, testing, documentation, training, and production deployment within budget and schedule constraints. Projects vary in number, size, and complexity. What You'll Do - Manage medium-sized projects typically involving multiple technical, business, and/or vendor teams; multiple technology platforms, and cross-project dependencies - Facilitate and control changes to project scope, schedule, and cost with review, adjust plans as needed to ensure successful delivery - Motivate the project team to understand and meet customers' expectations - Identify, analyze, and escalate resourcing issues to Resource Managers as appropriate - Ensure effective transition into production and meeting production acceptance readiness criteria - Is able to apply knowledge of organizational priorities, culture elements, and leadership risk profiles, to maximize effectiveness on a project - Track the team velocity, burn up/down using the data from Jira and Domo - Coordinate end of release demos - Identify, analyze, escalate, and facilitate resolution of issues affecting project scope, schedule or cost appropriately and consistently - Measure and analyze progress against plan using objective, standard criteria - Utilize advanced analysis methods like earned value and critical path to analyze trends and anticipate issues - Assist in right-tracking projects in trouble - Adapt to changing project environment - Utilize knowledge of company culture, history, and lessons-learned to optimize project execution - Identify project stakeholders (RAPID or RACI) - Understand and document key project parameters like business objective, customer, technical and functional scope, budget, and schedule - Identify project resources and any gaps to be addressed. - Understand how the project's technical scope supports customer needs, and where the technical work areas may be new or challenging - Ensure that project/release plans include provisions for organizational change management - Influence business and gain commitment to required changes - Work with business contacts and other key stakeholders to develop project plans, communications mechanisms and strategies that reflect leadership priorities. - Create JIRA project and board and agree on JIRA parameters for best board management, based on teams involved. - Follow standardized scrum or project management methodology - Accommodate changing needs by tailoring standard processes with guidance - As part of regular team planning and reviews, identify project risks and work with leadership to agree on mitigation strategies. Track mitigation steps until resolved. - Identify and manage hidden and cross-project risks - Manage risks among multiple distributed teams - Use standard approved processes, tools, and templates, tailoring them as necessary - Lead and/or participate in process improvement efforts - Consolidate schedule and cost estimates from ATI staff, internal partners, and vendors - Assign and monitor work of ATI staff and vendors, ensuring alignment with project parameters - Work directly with resource managers to coordinate resource planning, mobilization, and utilization - Work with key project team members to develop, agree, baseline, publish, and maintain the project plan - Coordinate work performed by IT staff, internal partners, and vendors - Document and publish meeting minutes, key decisions, and action items - Ensure all project deliverables are published consistently and are available to all stakeholders - Share improvement ideas and best practices within the PMO - Provide input on team member performance as requested - As a Scrum Master - Helps the Product Owner in their efforts to manage the backlog and guide the team while facilitating a healthy team dynamic with respect to priorities and scope - Supports the team in addressing and eliminating the impediments/issues to improve the likelihood of achieving the objectives of the Sprint - Create and update Project Resource Capacity Planning; Ensure Define Team has healthy backlog for your project - Story walkthrough with product and project scrum team - Release planning: Review release epics, determine dependences and plan out release - Track and Manager project inter-dependencies with their teams/groups - Closely track Team Capacity and Reaming Work (LOE) and report any issues that might impact the sprint/release deliverables - Facilitates team events, including the Daily Stand-up, Release Planning, Sprint Planning, Backlog Refinement, and Retrospective ensures they are productive and kept within the timebox - The Scrum Master helps the Product Owner in their efforts to manage the backlog and guide the team while facilitating a healthy team dynamic with respect to priorities and scope - Proactively tailor and implement standard communications mechanisms that meet stakeholders' needs - Communicate accurately, courteously, and concisely in accordance with approved communication plan - Facilitate meetings to ensure purpose, flow, participation, and follow-up including the collection of action items and production of meeting outcomes - Oversee effective communications among technical and functional IT staff, internal partners and customers, and vendors - Publish objective, regular, accurate project status to stakeholders escalating any needed decision points to appropriate stakeholder(s) - Sprint Demo’s - Drive Sprint demos with clear agenda on who is presenting/Demoing, what are the functionalities being presented? - Weekly Status reporting to key stakeholders with Issues and challenges faced by the project: present the options, if possible, and your preference with a reason What You'll Need - Bachelor's degree or equivalent work experience - 3+ years project management experience with significant responsibility progression - More than three types of projects managed - Seven or more years IT experience - Proficient with scrum and project management practices. - Strong knowledge of MS Project, Visio, and Excel - General knowledge of IT functions and disciplines - Technical proficiency with UI and backend/integrations software development type of projects, depending on ATI area - Ability to coordinate and collaborate with technical teams - Strong work ethic and self-discipline - Ability to prioritize and focus effort - Attention to detail and accuracy - Excellent interpersonal communication and teamwork skills - Strong business writing skills - Strong ability to manage others - Ability to influence others and present ideas persuasively - Solid budgeting and planning ability - Ability to plan and manage complex projects often consisting of multiple technical teams The typical hourly pay rate for this position is shown below and is negotiable depending upon experience and location. $45.19 - $66.35 Benefits are available to contract/temporary professionals, including medical, vision, and dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. Robert Half Inc. is an Equal Opportunity Employer. M/F/Disability/Veteran As part of Robert Half’s Corporate Services facility employment process, any offer of employment is contingent upon successful completion of a background check. Our recruiters use their expertise and may utilize AI to help with their evaluation of candidates. Robert Half is committed to being an equal employment employer offering opportunities to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to apply for a position, please contact us by sending an email to HRSolutions@roberthalf.com or call 1.855.744.6947 for assistance. In your email please include the following: - The specific accommodation requested to complete the employment application. - The location(s) (city, state) to which you would like to apply. For positions located in San Francisco, CA: Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. For positions located in Los Angeles County, CA: Robert Half will consider for employment qualified applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.