Dandy is transforming the massive and antiquated dental industry—an industry worth over $200B. Backed by some of the world’s leading venture capital firms, we’re on an ambitious mission to simplify and modernize every function of the dental practice through technology. As we expand our reach globally, Dandy is building the operating system for dental offices around the world—empowering clinicians and their teams with technology, innovation, and world-class support to achieve more for their practices, their people, and their patients. About the Role We're looking for experienced and dedicated Customer Experience Lab Technicians (Anterior Crown & Bridge) in Canada to join Dandy. You'll apply your deep dental lab expertise to partner directly with clinicians on critical tasks like patient scanning, case prep, and design modifications. Your role will be to provide real-time technical support, ensuring quality outcomes and an exceptional experience for every doctor. REQUIRED: Dental Design Experience and bilingual in English and Canadian French Shift times: - Mon-Fri 9am - 5:45pm ET - Mon-Fri 10am - 6:45pm ET - Mon-Fri 11:15am - 8pm ET What You’ll Do - Collaborate on Treatment Plans: Partner with doctors in real-time to review and refine case designs, ensuring optimal aesthetic and functional patient outcomes. You will provide expert guidance on complex cases and build customer confidence in our digital tools. - Provide Live Clinical Support: Communicate directly with clinicians via phone, chat, and video to troubleshoot issues, clarify workflows, and offer efficient and empathetic customer service. - Facilitate Cross-Functional Communication: Act as a liaison between doctors and Dandy lab teams, translating clinical feedback into production outcomes. What We’re Looking For - 5+ Years in a Dental Technician Role - 3+ years of experience in dental CAD/CAM design, including complex and high aesthetic Anterior Crown and Bridge cases - Bilingual in English and Canadian French - Deep understanding of digital dental workflows for your specialized product line, ie. anterior C&B. - Technologically adept with the ability to learn and navigate dental design platforms quickly. - Proven ability to build rapport with clinicians, offer empathetic support, and manage complex concerns with professionalism and care. - Previous experience in a customer-facing lab role is preferred. - Excellent verbal and written communication skills with the ability to translate clinical and technical feedback into actionable insights. - Comfortable chatting live with doctors — whether it’s over chat, phone, or video calls. You should feel confident jumping into real-time conversations, answering questions, and building trust quickly. - Strong independent problem-solving skills and the ability to manage multiple complex conversations simultaneously. - Desire to work in a fast-growing and rapidly changing fully-digital lab environment. - Ability to meet tight deadlines while maintaining exceptional quality standards across every case. Req ID: J-652 For full-time positions, Dandy offers a wide range of best-in-class, comprehensive, and inclusive benefits tailored to each country where we operate. Our local benefits packages typically include healthcare, dental, mental health support, parental planning resources, retirement savings options, and generous paid time off—ensuring our team members are supported no matter where they live and work. Dandy is proud to be an equal-opportunity employer. We are committed to building a diverse and inclusive culture that celebrates authenticity to win as one. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, citizenship or immigration status, or any other legally protected characteristics. Dandy also fully complies with the Americans with Disabilities Act (ADA). We are dedicated to embracing challenges and creating an accessible, inclusive workplace for all individuals. If you require any accommodations for your interview or have any questions beforehand, rest assured that we will do everything we can to meet your needs. Visit Dandy Careers for more! Data Privacy Notice: By submitting your application, you consent to Dandy collecting, storing, and processing your personal information for recruitment purposes in accordance with our Privacy Policy and GDPR regulations. You have the right to access, rectify, or request the deletion of your data at any time by contacting Privacy Requests.

• Maintain a positive, empathetic, and professional attitude toward customers at all times • Respond promptly to customer inquiries (90% ticketing, 10% phone) • Troubleshoot and resolve customer issues efficiently • Keep accurate records of customer interactions • Communicate with team members via Slack and email when needed • Stay organized while managing multiple requests • Provide feedback to improve processes and customer experience

Apollo.io is the leading go-to-market solution for revenue teams, trusted by over 500,000 companies and millions of users globally, from rapidly growing startups to some of the world's largest enterprises. Founded in 2015, the company is one of the fastest growing companies in SaaS, raising approximately $250 million to date and valued at $1.6 billion. Apollo.io provides sales and marketing teams with easy access to verified contact data for over 210 million B2B contacts and 35 million companies worldwide, along with tools to engage and convert these contacts in one unified platform. By helping revenue professionals find the most accurate contact information and automating the outreach process, Apollo.io turns prospects into customers. Apollo raised a series D in 2023 and is backed by top-tier investors, including Sequoia Capital, Bain Capital Ventures, and more, and counts the former President and COO of Hubspot, JD Sherman, among its board members. About the RoleWe are looking for a tenured and strategic Senior GTM Enablement, Support to join our team in Manila, Philippines . This role will own and evolve the end-to-end enablement experience for our support organization, with a primary focus on delivering and improving our 6-week new hire onboarding program. You’ll lead in-person facilitation, partner closely with our US-based Everboarding Manager, and co-design ongoing training programs that are scalable, data-informed, and aligned with our business goals. You are not only a skilled facilitator, but also a builder—someone who thrives in fast-paced environments, understands the nuances of SaaS support, and knows how to translate performance metrics into targeted enablement strategies. Responsibilities - Lead New Hire Onboarding (Manila, Philippines ): - Own the strategy, execution, and measurement of our 6-week onboarding program for new support hires - Facilitate in-person onboarding experiences, ensuring sessions are engaging, relevant, and role-specific - Maintain and continuously iterate onboarding documentation, checklists, and training resources - Design onboarding certification processes and track ramp milestones to measure readiness and success - Ongoing Enablement facilitation designed: - Collaborate with the GTM Support Enablement Manager to identify enablement needs based on CSAT, QA, ticket/chat metrics, and product changes - Co-develop ongoing training initiatives across key areas like tools, workflows, tone/quality, product updates, and customer experience best practices - Create feedback loops and reporting mechanisms to ensure program effectiveness - Build Scalable Programs: - Design scalable learning paths for new hires and tenured agents, including live training, async/self-paced content, microlearning, and certification tracks - Use enablement tools (e.g., LMS, content hubs, feedback surveys, Maestro) to deliver, track, and refine training at scale - Work cross-functionally with QA, Product, Support Ops, and L&D to align training with business goals - Measure and Iterate: - Define and manage success metrics for enablement programs (e.g., time to productivity, QA scores, CSAT, and knowledge assessments) - Analyze qualitative and quantitative feedback to improve program structure, delivery, and outcomes - Champion a culture of learning and continuous improvement within the support organization Qualifications - 6+ years of experience in customer support, enablement, or training roles, with direct ownership of onboarding and learning programs - SaaS industry experience required - Proven ability to lead live in-person facilitation and instructional delivery, ideally with experience onboarding support agents or specialists - Strategic thinker with a track record of building programs that are data-informed and results-oriented - Strong experience using enablement or learning tools (e.g., LMS, Google Suite, Notion, survey tools, feedback dashboards) - Excellent cross-functional collaboration and stakeholder management skills - Bonus: Familiarity with salesforce.com, Apollo.io, Maestro, Intercom systems We are AI NativeApollo.io is an AI-native company built on a culture of continuous improvement. We’re on the front lines of driving productivity for our customers—and we expect the same mindset from our team. If you're energized by finding smarter, faster ways to get things done using AI and automation, you'll thrive here. Why You’ll Love Working at ApolloAt Apollo, we’re driven by a shared mission: to help our customers unlock their full revenue potential. That’s why we take extreme ownership of our work, move with focus and urgency, and learn voraciously to stay ahead. We invest deeply in your growth, ensuring you have the resources, support, and autonomy to own your role and make a real impact. Collaboration is at our core—we’re all for one, meaning you’ll have a team across departments ready to help you succeed. We encourage bold ideas and courageous action, giving you the freedom to experiment, take smart risks, and drive big wins. If you’re looking for a place where your work matters, where you can push boundaries, and where your career can thrive—Apollo is the place for you. Learn more here!

About Teya Teya exists to make sure that every small and growing business in Europe has the opportunity to thrive. We want to become Europe’s go-to software solution for these businesses, simplifying their every day and helping them reconnect with the joy of running their business. We've built a fast-paced, energetic, and innovative environment that is dedicated to bringing the best solutions to customers. Your mission 🚀 Join an energetic and diverse Customer Relations team, where we put customers & world-class customer service at the heart of everything we do. Our customers predominantly are small merchants, and we aim to make them feel big by providing them with the best possible support. We assist our merchants through all communication channels to educate them about our products and resolve their requests. We always listen to the customer and suggest ways to improve as a company - from rethinking the way we handle our processes to upgrading our internal systems. - Answer incoming calls, emails, and web chats from customers. 📞 - Address customer queries, questions, and escalations promptly and professionally. 💬 - Provide first-line advice on general issues to customers and other parties. 🤝 - Maintain accurate and consistent record keeping, updating notes on the database. 📈 - Handle customer complaints efficiently, escalating when necessary to senior management. ⚠️ - Assist senior management by identifying trends and issues for improvement. 📊 - Gather feedback from customers and communicate it effectively within the company. 🗣️ - Develop an in-depth understanding of our systems and equipment to provide expert advice to colleagues from other departments. 💡 Your Story 📖 You are eager to learn and grow with us, as well as contribute with your own expertise to meet our customers’ needs. You love helping others and are willing to go the extra mile for our customers. You have strong communication skills and are fluent in Croatian and English. - You're fixated on the customer and everything we can do to serve them; - Confident in communication and interpersonal skills; - Fiercely competitive and relentless when it comes to goals and targets; - Eager to learn and improve every day: you have great energy and passion for what you do; - Spontaneous and certain in your ability to overcome obstacles; - Previous experience in a similar role is desired but not mandatory; The best part about you is that you have a gift for quickly finding common ground with every type of person! The Perks 😊 - Permanent contract with 6 month probation period - Work in a friendly, comfortable, and relaxed environment - Enjoy flexible working hours that align with team needs - Weekday shifts only: no nights, weekends, or holidays. - Receive up to 26 days of vacation - 3 fully paid days for unexpected health issues - Monthly food allowance, and other benefits like Health Check - High-quality hardware is provided for work, ensuring a smooth working experience - Structured onboarding program for all new employees - Hybrid work - 3 mandatory office days and 2 days work from home Teya is proud to be an equal opportunity employer. We are committed to creating an inclusive environment where everyone regardless of race, ethnicity, gender identity or expression, sexual orientation, age, disability, religion, or background can thrive and do their best work. We believe that a diverse team leads to better ideas, stronger outcomes, and a more supportive workplace for all. If you require any reasonable adjustments at any stage of the recruitment process whether for interviews, assessments, or other parts of the application—we encourage you to let us know. We are committed to ensuring that every candidate has a fair and accessible experience with us.