About Teya Teya exists to make sure that every small and growing business in Europe has the opportunity to thrive. We want to become Europe’s go-to software solution for these businesses, simplifying their every day and helping them reconnect with the joy of running their business. We've built a fast-paced, energetic, and innovative environment that is dedicated to bringing the best solutions to customers. Your mission 🚀 Join an energetic and diverse Customer Relations team, where we put customers & world-class customer service at the heart of everything we do. Our customers predominantly are small merchants, and we aim to make them feel big by providing them with the best possible support. We assist our merchants through all communication channels to educate them about our products and resolve their requests. We always listen to the customer and suggest ways to improve as a company - from rethinking the way we handle our processes to upgrading our internal systems. - Answer incoming calls, emails, and web chats from customers. 📞 - Address customer queries, questions, and escalations promptly and professionally. 💬 - Provide first-line advice on general issues to customers and other parties. 🤝 - Maintain accurate and consistent record keeping, updating notes on the database. 📈 - Handle customer complaints efficiently, escalating when necessary to senior management. ⚠️ - Assist senior management by identifying trends and issues for improvement. 📊 - Gather feedback from customers and communicate it effectively within the company. 🗣️ - Develop an in-depth understanding of our systems and equipment to provide expert advice to colleagues from other departments. 💡 Your Story 📖 You are eager to learn and grow with us, as well as contribute with your own expertise to meet our customers’ needs. You love helping others and are willing to go the extra mile for our customers. You have strong communication skills and are fluent in Croatian and English. - You're fixated on the customer and everything we can do to serve them; - Confident in communication and interpersonal skills; - Fiercely competitive and relentless when it comes to goals and targets; - Eager to learn and improve every day: you have great energy and passion for what you do; - Spontaneous and certain in your ability to overcome obstacles; - Previous experience in a similar role is desired but not mandatory; The best part about you is that you have a gift for quickly finding common ground with every type of person! The Perks 😊 - Permanent contract with 6 month probation period - Work in a friendly, comfortable, and relaxed environment - Enjoy flexible working hours that align with team needs - Weekday shifts only: no nights, weekends, or holidays. - Receive up to 26 days of vacation - 3 fully paid days for unexpected health issues - Monthly food allowance, and other benefits like Health Check - High-quality hardware is provided for work, ensuring a smooth working experience - Structured onboarding program for all new employees - Hybrid work - 3 mandatory office days and 2 days work from home Teya is proud to be an equal opportunity employer. We are committed to creating an inclusive environment where everyone regardless of race, ethnicity, gender identity or expression, sexual orientation, age, disability, religion, or background can thrive and do their best work. We believe that a diverse team leads to better ideas, stronger outcomes, and a more supportive workplace for all. If you require any reasonable adjustments at any stage of the recruitment process whether for interviews, assessments, or other parts of the application—we encourage you to let us know. We are committed to ensuring that every candidate has a fair and accessible experience with us.

Role Description Are you a passionate Hebrew speaker with an affinity for travel and customer service? This is your opportunity for an exciting career and travel experience as a Travel Advisor. We are looking for a dedicated professional ready to work entirely remotely from anywhere, providing top-tier service to Hebrew-speaking customers for a leading global travel platform. In this role, you will be the trusted point of contact for customers needing assistance with bookings, changes, and general inquiries. Your role is crucial to customer satisfaction in the Hebrew market. You will handle complex inquiries with empathy and precision, with your fluent Hebrew language skills ensuring every interaction is of the highest quality. The bonus for this position underscores the importance of your commitment. If you value the flexibility of remote work and wish to support the Israeli market with your expertise, apply now. Qualifications - Fluency in Hebrew and English: Native or near-native fluency in the Hebrew language (written and verbal) is mandatory. English is required for internal communication and training. - Experience: You must have at least 6 months of experience in customer service, travel consulting, or a similar customer-facing role. - Remote Work: Proven ability to succeed in a remote work environment. - Customer Focus: Excellent interpersonal skills and the ability to handle complex situations with patience and professionalism. Requirements - Hebrew Consultation: Offer comprehensive support and advice to Hebrew-speaking customers regarding bookings, cancellations, payments, and general travel experience inquiries. - Problem Resolution: Resolve customer issues quickly and efficiently, combining empathy with analytical skills. - Quality Standards: Uphold high global service and communication standards. - Administrative Tasks: Carefully manage customer data and booking details within internal systems. - Product Knowledge: Build deep knowledge of the travel platform and the services offered. Benefits - Welcome Bonus: One-time welcome bonus for this advisory role. - Financial Support: Receive a 300 BGN monthly rental allowance. - Start-up Assistance: Get a 150 BGN flight reimbursement. - Administrative Aid: Obtain real estate administrative assistance. - Work Model: Full flexibility of remote work.

Title: Customer Care Associate Location: Our office is located at 1825A Kramer Lane, Austin, Texas 78758. Hybrid Full time Candidates should live within a commutable distance of this site. Job Description: At Cotality, we are driven by a single mission—to make the property industry faster, smarter, and more people-centric. Cotality is the trusted source for property intelligence, with unmatched precision, depth, breadth, and insights across the entire ecosystem. Our talented team of 5,000 employees globally uses our network, scale, connectivity and technology to drive the largest asset class in the world. Join us as we work toward our vision of fueling a thriving global property ecosystem and a more resilient society. Cotality is committed to cultivating a diverse and inclusive work culture that inspires innovation and bold thinking; it's a place where you can collaborate, feel valued, develop skills and directly impact the real estate economy. We know our people are our greatest asset. At Cotality, you can be yourself, lift people up and make an impact. By putting clients first and continuously innovating, we're working together to set the pace for unlocking new possibilities that better serve the property industry. Job Description: About the role Embrace a fulfilling journey of professional development within a dynamic and fast-paced production environment as a Contact Center Customer Care Associate with Cotality.As the welcoming face of our company, you exhibit professionalism in every customer interaction, prioritizing their satisfaction above all. Location: Our office is located at 1825A Kramer Lane Austin, Texas 78758. Candidates should live within a commutable distance to this site. Training: New hires receive 4 weeks of training, often administered via a virtual classroom, but instructor led. This will also include on-the-job training and call shadowing. For training, this role will be on site Monday-Thursday, with the optionof working remotely on Fridays. The hours of training are Monday – Friday,8:00am – 5:00pm. Schedule: This center is open from 6:50 am-8:00 pm Central Monday – Friday. Post training, employees can exercise a hybrid work model, with 1 day onsite (Tuesday) and 4 days working remotely, based on individual performance.This model could change based on business needs. At Week 7 and after, employees could be assigned a schedule which could include coming in earlier than 8:00am, or working later than 5:00 pm, but still within center hours of operation. Adherence to working these hours is non-negotiable. What you will be doing: - Successfully manage inbound call inquiries (approximately 22-25 per day) on behalf of a Cotality client regarding mortgage escrow and tax questions - Identify customers’ needs, research using various systems (sometimes up to 10 different portals), utilize tools to interpret and analyze data, to provide accurate solutions and guidance, and educate customers - Actively and accurately documents discussions of inquiries and leverage internal tools/processes for next-level resolution needs - Leverage and master the use of multiple contact center management systems/agent desktop softwaresolutions (example Salesforce, Cisco Finesse, Zoho Desk, Freshdesk, Calabrio,Avaya/Verint, Genesys, Five9 or ZOOM International) - Consistently meet or exceed individual production metrics and quality KPIs, some of which may be required by client contractual service levels - Act in a professional and appropriate manner always, and adhere to a strict schedule, meeting attendance guidelines Job Qualifications: Basic Qualifications: - High school diploma, GED or equivalent - 1+ years of experience in a customer service/customer support role - 1+ years of Tech proficiency with MS Office, with heavy use of MS Teams, or Google Suite anda client management system - Ability to work in a structured, high volume, fast-paced environment while maintaining attention to detail - Must successfully meet or exceed personal KPIs, adhere to schedule/attendance and meet required deliverables/deadlines Preferred Qualifications: - A bachelor’s or associatedegree - Tax/banking/mortgage/real estate industry servicing experience - Contact Center experience - Hands-on tech proficiency in contact center/workforce engagement management agent software to retrieve, query, update systems using multiple screens simultaneously, preferably Cisco Finesse, Calabrio #LI-Hybrid Thrive with Cotality At Cotality, we offer more than just a job, we provide a benefits experience designed to support your whole self. From a flexible working model to competitive time off and standout health coverage with meaningful perks and growth opportunities, our package is built to help you thrive at work and in life. Highlights, depending on role classification, include: - Time off: Generous PTO and 11 paid holidays, plus well-being and volunteer time off. - Family Support: Up to 16 weeks of fully paid parental leave and a baby stipend. - Health: Multiple medical plan options with mental health and wellness support offerings. - Retirement: 401(k) with company match and vesting after one year. - Financial Perks: $400 annual well-being stipend and tuition assistance up to $5,250. - Extras: Recognition Rewards, Referral bonuses, exclusive discounts and more! Cotality is an Equal Opportunity employer committed to attracting and retaining the best-qualified people available, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability or status as a veteran of the Armed Forces, or any other basis protected by federal, state or local law. Cotality maintains a Drug-Free Workplace.​​​ Cotality is fully committed to a work environment that embraces everyone’s unique contributions, experiences and values. We offer an empowered work environment that encourages creativity, initiative and professional growth and provides a competitive salary and benefits package.​We are better together when we support and recognize our differences. ​ Global Applicant Privacy Policy By providing your telephone number, you agree to receive automated (SMS) text messages at that number from Cotality regarding all matters related to your application and, if you are hired, your employment and company business. Message & data rates may apply. You can opt out at any time by responding STOP or UNSUBSCRIBING and will automatically be opted out company-wide. Connect with us on social media! Click on the quicklinks below to find out more about our company and associates

Job Description: Thank you for your interest in our Customer Care team. Due to the volume of applications we receive, we review all applications in the order in which they were received. If you are chosen to move to the next step in the process, you will receive a Video Assessment from recruiting@jobalerts.excellusbcbs.com. Summary The Customer Care (CC) Advocate resolves customer inquiries via telephone, walk in, mail, fax, web chat, off-phone work, and email concerning, but not limited to, contract benefits, claim payments, and enrollment in accordance with MTM, Corporate Service strategy, NCQA, and legislative requirements. The Customer Care Advocate provides service for customers and business partners while responding in a professional, efficient, and timely manner to resolve issues and enhance member & provider satisfaction/retention. The B version of this role requires the individual to speak Spanish fluently. Essential Responsibilities/Accountabilities All Levels - Provides service among the customers and business partners while responding in a professional, efficient, and timely manner to enhance member and provider satisfaction and retention. Must exercise tact, patience, and professionalism at all times in responding to internal/external customers. - Documents, researches, interprets and responds to inquiries from internal and external customers, business partners and special groups concerning our products, services and policies in accordance with MTM, NCQA, HIPAA, NYSDOH, CMS and other legislative requirements. - By utilizing appropriate resources, resolves customer inquiries accurately & efficiently resulting in acceptable quality, First Contact Resolution, and performance. - Provides outreach related to claims, onboarding, effectuation, retention, provider inquiries, and any other complex inquiry. - Demonstrates willingness to adapt and be flexible to changes and business needs while taking ownership and accountability for issue identification and resolution. - Ongoing participation in meetings, training, and skill development to support career path and individual development plans. - Is knowledgeable and enthusiastic about the company and our products and/or services. - Identifies and follows through on issues impacting the Health Plan and customer experience. - Develops effective internal working relationships for improved communication and collaboration. - Shares ideas and solutions to improve processes, procedures, and systems. - Consistently demonstrates high standards of integrity by supporting the Lifetime Healthcare Companies’ mission and values, adhering to the Corporate Code of Conduct, and Leading to the Lifetime Way values and beliefs. - Maintains high regard for member privacy in accordance with the corporate privacy policies and procedures. - Regular reliable attendance is expected and required. - Performs other functions as assigned by management. Minimum Qualifications NOTE: We include multiple levels of classification differentiated by demonstrated knowledge, skills, and the ability to manage increasingly independent and/or complex assignments, broader responsibility, additional decision making, and in some cases, becoming a resource to others. In addition to using this differentiated approach to place new hires, it also provides guideposts for employee development and promotional opportunities. Level I: - High School diploma or equivalent required. - Customer service experience preferred. - Entry level position. Duties performed under close supervision. - Attends all training required to become proficient in position. - B Version: Bi-lingual English/Spanish required (must have ability to speak Spanish fluently). - Ability to multi-task in order to efficiently resolve customer concerns, by actively listening to the customer, navigating screens on the computer, typing call documentation, and speaking to the customer simultaneously. - Excellent computer skills required, including the ability to navigate in a Windows environment. Skillful at working between multiple programs and applications at the same time. - Adept at communicating effectively and diplomatically while working as a collaborative team member. - Organizational, reasoning and problem-solving skills. - Strong organizational skills and ability to prioritize, multitask, and work in fast paced environment and remain professional and focused under multiple pressures and demands. - Completed training on at least one part of Scheduling unit. Level Il - in addition to Level I requirements: - Rating of “Performing” or above on the Agent Dashboard and Competencies for a minimum of 9 out of 12 months. - Completed training on all parts of scheduling unit. - Ability to efficiently resolve complex & escalated issues with minimal direction. - Advanced system and navigational skills. - Expanded communication skills across multiple channels including, but not limited to, voicemail, email, web chat, outbound calls, membership growth, retention, etc. - Takes accountability and ownership of issues and resolution with minimal supervision. - Dental & Medical Intake Units Specific: - Rating of “Performing” or above on the Agent Dashboard and Competencies for a minimum of 9 out of 12 months. - -OR- Move to & complete training for Commercial Unit. Level III - in addition to Level II requirements: - Rating of “Performing” or above on the Agent Dashboard and Competencies for a minimum 10 out of 12 additional months. - Self-sufficient in resolving complex & escalated issues. - Provide mentoring and support to new hires and peer group. - Assist with tasks assigned by management that require advanced problem-solving skills. - Demonstrates global thinking and takes initiative to recognize opportunities within the team. - Dental & Medical Intake Units Specific: - There is no level III option for these two units. Must move to Commercial unit to continue level progression. - Commercial Unit Specific: - Rating of “Performing” or above on the Agent Dashboard and Competencies for a minimum of 10 out of 12 months. - -OR- Move to & complete training for Dedicated Unit. Physical Requirements - Work is completed in a traditional office environment under fluorescent lighting. - Ability to arrive on time at work and as scheduled. - Ability to meet minimum performance metrics. - Must be able to function while sitting at a desk viewing a computer and using a keyboard and mouse for 3 or more hours at a time. - Must be able to travel across the enterprise. - Regularly required to talk. - Regularly required to hear. ************ The Lifetime Healthcare Companies aims to attract the best talent from diverse socioeconomic, cultural and experiential backgrounds, to diversify our workforce and best reflect the communities we serve. Our mission is to foster an environment where diversity and inclusion are explicitly recognized as fundamental parts of our organizational culture. We believe that diversity of thought and background drives innovation which enables us to provide leading-edge healthcare insurance and services. With that mission in mind, we recruit the best candidates from all communities, to diversify and strengthen our workforce. OUR COMPANY CULTURE: Employees are united by our Lifetime Way Values & Behaviors that include compassion, pride, excellence, innovation and having fun! We aim to be an employer of choice by valuing workforce diversity, innovative thinking, employee development, and by offering competitive compensation and benefits. In support of the Americans with Disabilities Act, this job description lists only those responsibilities and qualifications deemed essential to the position. Equal Opportunity Employer Compensation Range(s): Grade N2: Minimum $18.22 - Maximum $23.89 The salary range indicated in this posting represents the minimum and maximum of the salary range for this position. Actual salary will vary depending on factors including, but not limited to, budget available, prior experience, knowledge, skill and education as they relate to the position’s minimum qualifications, in addition to internal equity. The posted salary range reflects just one component of our total rewards package. Other components of the total rewards package may include participation in group health and/or dental insurance, retirement plan, wellness program, paid time away from work, and paid holidays. Please note: There may be opportunity for remote work within all jobs posted by the Excellus Talent Acquisition team. This decision is made on a case-by-case basis. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.