$20,000 Sign-on Bonus for External Candidates Telephonic After-Hours Call - Evenings, Nights & Rotating Weekends Required Full-Time (40 Hours) Optum Home & Community Care, part of the Optum family of businesses, is creating something new in health care. We are uniting industry-leading solutions to build an integrated care model that holistically addresses an individual’s physical, mental and social needs - helping patients access and navigate care anytime and anywhere. As a team member of our Optum team, together in an interdisciplinary care environment, we help patients navigate the health care system and connect them to key support services. This preventive care can help patients stay well at home. We’re connecting care to create a seamless health journey for patients across settings. Join us to start Caring. Connecting. Growing together. The Telehealth Urgent Care program is a comprehensive integrated care delivery program. The National On Call advanced practice clinician (APC) is responsible for providing telephonic/telehealth care and direction to patients, caregivers and facility staff providing 24/7 coverage including holidays. In this remote role you will provide virtual care for patients in various settings. This excellent opportunity affords a collaborative role bringing enormous satisfaction in the care and comfort of our patients. In this role you will have the ability to achieve work life balance. Optum is transforming care delivery with innovative and personal care. As one of the largest employers of APCs, Optum offers unparalleled career development opportunities. Scheduling: This is a Full Time, work from home position requiring various shift coverage with a mix of weekday, weeknights, weekend, and holiday coverage. While shift times can vary, we provide coverage to members 24/7 including all company recognized holidays. - Flexibility and the ability to adapt are a must as you will cross cover multiple markets and teams - Availability and Coverage expectations for this role - 24/7 coverage - Position requires a minimum commitment of 40 hours per week - Every other weekend coverage between 8-12 hour shifts covering both day and night shifts is required based on business needs - Expectations that your are working or have approved PTO for 26 weekends a year. Each FT/PT employee is eligible to have up to 6 weekend shifts a year for PTO - Unapproved time away/Unpaid Time Off will result in need to add additional weekend shift to your schedule based on need - Holidays are required for all APCs on a rotation basis - Holiday scheduling is completed at the beginning of the year for advanced planning. Holiday coverage is provided beginning at 5pm, the end of the last business day, to 8am of the resumption of business hours Primary Responsibilities: - Available on provided telephonic platform, both taking and placing calls to coordinate and manage care for members between care givers, facilities, hospitals, primary care providers and the Optum field colleagues - Available to use video platform based on clinical need - Working hours should be performed in a secure location as patient privacy is required - Utilize EMR proficiently to provide acute care to members during all shifts and holiday hours - Care Delivery - Deliver cost-effective, quality care to members - Manage both medical and behavioral, chronic, and acute conditions effectively, and in collaboration with a physician or specialty provider - Perform comprehensive assessments and document findings in a concise/comprehensive manner that is compliant with documentation requirements and Center for Medicare and Medicaid Services (CMS) regulations - Responsible for ensuring encounter is documented appropriately to support the diagnosis at that visit - The APC is responsible for ensuring that all quality elements are addressed and documented - Utilizes evidenced based practice guidelines - Must attend and complete all mandatory educational and MyLearning training requirements - Care Coordination - Coordinate care as members transition through different levels of care and care settings - Monitor the needs of members and families while facilitating any adjustments to the plan of care as situations and conditions change - Review orders and interventions for appropriateness and response to treatment to identify the most effective plan of care that aligns with the patients’ needs and wishes - Address and be able to have advanced care plan conversations with members and families - Evaluate the plan of care for cost effectiveness while meeting the needs of members, families, and providers to decrease high costs, poor outcomes and unnecessary hospitalizations - Program Enhancement Expected Behaviors - This is a virtual patient facing role that requires excellent customer service to all parties including members/families, facilities, the entire interdisciplinary care team (PCPs/specialists) and Optum staff - Regular and effective communication with internal and external parties including physicians, patients, key decision-makers, nursing facilities, field staff and other provider groups - Ability to meet shift scheduling requirements, and attendance expectations - Exhibit original thinking and creativity in the development of new and improved methods and approaches to concerns/issues - Function independently and responsibly with minimal need for supervision - Demonstrate initiative in achieving individual, team, and organizational goals and objectives - Participate in quality initiatives - Availability to check Optum email intermittently for required trainings, communications, and monthly scheduling You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: - Education: - NP: Graduate of an accredited Master of Science Nursing or Doctor of Nursing Practice program - Active and unrestricted license in the state which you reside, as well as State of Pennsylvania, and ability to obtain in other required locations. Note: we will consider internal redeployed talent who are open to obtaining an active license in the State of Pennsylvania within 90 days of start date - Ability to gain a collaborative practice agreement, if applicable in your state - APCs working in jurisdictions that authorize APCs to practice autonomously or without formal supervision must have obtained approval to practice autonomously or without formal supervision from their licensing board, if applicable. New hires who are eligible and have not applied prior to hire date, must apply to practice autonomously or without supervision within 1 month of hire. If not eligible to practice autonomously or without formal supervision at hire, the APC must begin working towards meeting the requirement within 1 month of hire, if applicable, and apply for approval to practice autonomously or without formal supervision within 3 months of becoming eligible - Active Nurse Practitioner certification through a national board: - NP: Board certified through the American Academy of Nurse Practitioners or the American Nurses Credentialing Center, with certification in one of the following: - Family Nurse Practitioner - Adult Nurse Practitioner - Gerontology Nurse Practitioner - Adult-Gerontology Acute Care Nurse Practitioner - Current, active DEA licensure/prescriptive authority or ability to obtain post-hire, per state regulations (unless prohibited in state of practice) - Ability to work scheduled shifts in accordance with scheduling policies - Proficient computer skills including the ability to document medical information with written and electronic medical records Preferred Qualifications: - 3+ years of clinical experience as an APC - Active and unrestricted license in the additional states: Maryland, Delaware, Virginia, District of Columbia - Experience in meeting the medical needs of patients with complex behavioral, social and/or functional needs - Experience working in a nursing home, or with seniors in an acute care facility - Understanding of Geriatrics, Chronic Illness, and acute disease management - Understanding of Advanced Illness and end of life discussions - Ability to develop and maintain positive customer relationships - Adaptability to change Compensation for this specialty generally ranges from $109,500 to $164,000. Total cash compensation includes base pay and bonus and is based on several factors including but not limited to local labor markets, education, work experience and may increase over time based on productivity and performance in the role. We comply with all minimum wage laws as applicable. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

• Relays telephone calls between deaf, hard of hearing, and speech-impaired consumers (TTY users) and hearing consumers through the telephone network • Demonstrates excellent communication skills and ability to speak clearly • Reads text aloud from a computer and listens to spoken word to transcribe to text • Learns and understands complex computer communication software, shortcuts, and command functions • Works in a fast-paced environment and adapts to schedules influenced by call volume fluctuations

Overview Candidates hired for work-from-home positions will receive company-issued equipment. Additional details regarding equipment policies and procedures will be provided during the interview and onboarding process. Work Location: This is a remote/work from home position. Compensation: $18-22/hour based on experience Build Your Future! Come join our thriving team as a Remote Collections Representative! We are seeking ambitious, self-motivated and driven people just like you for a rewarding career in the customer service arena. Why should you consider TSI? - Work from home - Paid training - Team-oriented work environment - Growth opportunity - Generous bonus opportunity - Comprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays! Responsibilities - Call consumers to secure payments on past due student loan accounts. Each call is unique…you’ll never get bored! - Our Collections Representatives also need to ensure that all work is performed in compliance with company policies as well as local, state and federal collections laws and regulations. Detail-oriented people are a great fit! Qualifications - High School diploma or equivalent - Access to high-speed internet required. - FDCPA knowledge preferred. - Professional phone etiquette and solid negotiating skills. - Positive attitude and strong customer service aptitude. - Ability to problem solve and multitask. - Willingness to maintain confidentiality. - Ability to remain in a stationary position 95% of the time. We need you doing what you do best, reaching out to our consumers! - Ability to exchange accurate information effectively over the phone. For Remote Positions: The minimum internet speed requirements for remote work are as follows: - Broadband internet connection (No DSL, or Dial Up) - Hard wired connection required (no Wi-Fi, Wi-Fi hotspots) - Speed Test Results: 25 mbps download, 20 mbps upload Work Conditions: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. You are acknowledging that you can perform the essential functions with or without a reasonable accommodation. The noise level in the work environment is usually moderate. The work environment is primarily indoors. The position requires little to no travel. This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform. Duties and responsibilities can be changed, expanded, reduced or delegated by management to meet the business needs of the company. We provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, status as a protected veteran, genetic information, status as a qualified individual with a disability and any other basis protected by federal, state or local laws.

• Answering customer inquiries about products and services, for example: staff, website, company, vehicle-specific, electromobility, service topics, sales, redirects and contact details • Acknowledging and resolving customer complaints • Processing inquiries received via multichannel • Identifying customer needs and helping customers using specific features • Analyzing and reporting product malfunctions • Assisting in training new employees when requested by management • Updating our internal databases with information about technical issues and useful discussions with customers • Informing customers about new features and functionalities