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Nexthink logo
Nexthink

Unparalleled Visibility Into Issue Detection, Diagnosis, and Remediation

Head of UX

User ResearcherUser ResearcherFull TimeRemoteLeadTeam 501-1,000Since 2011H1B No SponsorCompany SiteLinkedIn

Location

Switzerland

Posted

51 days ago

Salary

0

Seniority

Lead

Job Description

Head of UX

Nexthink

Company Description Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. As the first solution to allow IT to progress from reactive problem solving to proactive optimization, Nexthink enables its more than 1,300 customersto provide better digital experiences to more than 18 million employees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide. Job Description Nexthink is looking for an Executive-level UX leader (Head of UX / VP UX) with experience owning end-to-end user experience for a B2B SaaS or platform product at scale. You'll be a core partner to the CPO, Engineering leadership, and GTM stakeholders to shape product strategy, accelerate momentum, and ensure UX decisions directly drive adoption, retention, differentiation, and revenue. This is an AI-forward role: you'll bring deep conviction and hands-on experience building AI-driven products, including agentic experiences where orchestration, trust, explainability, control, and human-AI collaboration are central to the UX. Open to supporting candidates with relocation: - Proven ability to critically assess an existing UX, Product, and Research organization, identify gaps (skills, structure, process, culture), and evolve it pragmatically rather than "resetting" it blindly - Strong systems thinker who can balance design quality, speed, and business impact in a complex product ecosystem - Highly forward-facing profile: comfortable representing UX externally with customers, partners, analysts, and at industry events; able to credibly articulate product vision and design philosophy - Deep conviction and hands-on experience with AI-driven products, with a clear point of view on UX for AI agents, automation, and human-in-the-loop systems - Actively embraces AI in their own ways of working (design, research, prototyping, iteration, collaboration), not just as a product topic but as an operational advantage - Experience designing for "agentic" experiences: orchestration, trust, explainability, control, and collaboration between humans and AI - Strong collaborator with Product and Engineering leadership; capable of shaping product strategy, not just executing on it - Track record of building, mentoring, and scaling senior design leaders and multidisciplinary UX teams (design, research, content, systems) - Comfortable operating in a global, multicultural organization and influencing without relying on hierarchy - Able to challenge assumptions constructively, bring fresh external perspectives, and raise the UX bar while respecting what already works - Pragmatic, business-aware mindset: understands how UX decisions drive adoption, retention, differentiation, and revenue - Experience in enterprise or employee-facing products is a strong plus, especially in data-rich or complex domains Qualifications - 10+ years of progressive experience in UX / Product Design, with significant leadership experience in enterprise B2B SaaS environments - Proven track record of building, scaling, and developing high-performing UX and Product Design teams - Demonstrated ability to define and execute design strategy for complex, data-rich platforms serving enterprise customers - Strong systems-thinking mindset, with experience designing across multi-product ecosystems and platform architectures - Experience partnering closely with Product Management and Engineering to influence roadmap, prioritization, and delivery - Deep understanding of user research methodologies, design systems, prototyping, and data-informed decision making - Experience designing for AI-driven, automation, or analytics-based products is strongly preferred - Strong executive presence with the ability to represent design vision internally and externally with customers and industry stakeholders - Passion for mentoring and developing diverse design talent - High integrity, strong commercial awareness, and a customer-centric mindset - #LI-Hybrid Additional Information We are the pioneers and trailblazers of a global IT Market Category (DEX) that is shaping the future of how the world works, giving our customers' IT Teams total digital visibility across their enterprise. Our innovative solutions integrate real-time analytics, automation, and employee feedback across all endpoints. This enables our IT teams to solve complex technical challenges, create ever more productive workplaces, and deliver happy, satisfied employees in the digital workplace. With over 1200 employees across 5 continents, Nexthink operates as One Team, connecting, collaborating and innovating to continuously grow. We call our employees 'Nexthinkers' and our commitment to diversity, inclusion, and equity is second to none. We currently have over 75 nationalities working with us, from all cultures and backgrounds, speaking many different languages.

Benefits

  • 401(K), 401(K) matching, Adoption Assistance, Childcare benefits, Commuter benefits, Company-sponsored outings, Company sponsored family events, Continuing education stipend, Customized development tracks, Dedicated diversity and inclusion staff, Dental insurance, Disability insurance, Diversity manifesto, Documented equal pay policy, Volunteer in local community, Family medical leave, Flexible Spending Account (FSA), Flexible work schedule, Generous parental leave, Generous PTO, Company-sponsored happy hours, Health insurance, Highly diverse management team, Job training & conferences, Open door policy, Life insurance, Charitable contribution matching, Mean gender pay gap below 10%, Mentorship program, Paid volunteer time, Online course subscriptions available, Onsite gym, Open office floor plan, Paid holidays, Paid industry certifications, Pair programming, Paid sick days, Partners with nonprofits, Performance bonus, Pet insurance, Promote from within, Lunch and learns, Relocation assistance, Remote work program, Return-to-work program post parental leave, Free snacks and drinks, Team based strategic planning, OKR operational model, Team workouts, Continuing education available during work hours, Tuition reimbursement, Mandated unconscious bias training, Unlimited vacation policy, Vision insurance, Wellness programs, Some meals provided, Mental health benefits, Home-office stipend for remote employees, Diversity employee resource groups, Hiring practices that promote diversity, Employee resource groups, Employee-led culture committees, Hybrid work model, In-person all-hands meetings, In-person revenue kickoff, President's club, Employee awards, Diversity recruitment program, Pay transparency, Meditation space, Mother's room, Personal development training, Virtual coaching services, Flexible time off, Bereavement leave benefits

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