Join Navan in Powering In-Person Connections with Relentless Innovation At Navan, our mission is to make travel seamless and empowering, so travelers can focus on being there, not getting there. Our Travel Experience team is at the heart of this mission! As a key member of our fast-growing Travel Experience team, you'll support our users’ travel needs directly. You’ll take ownership of customer satisfaction by resolving issues, communicating effectively, and collaborating with internal teams to clear any obstacles for travelers — all while delivering an exceptional customer experience. As our frontline, you’ll provide valuable feedback to our product, design, and engineering teams to enhance our customer-facing and internal platforms. This exciting role allows you to impact daily operations, traveler experiences, and product development directly. NOTE: Candidates must reside in Portugal for consideration, or willing to relocate. Please submit all applications in English. What You’ll Do: - Provide top-tier travel support via chat, calls, and emails - Maintain up-to-date knowledge on suppliers, destinations, and systems - Quickly assess customer needs, urgency, and preferences - Accurately handle hotel, flight, car, and rail bookings - Guide customers in self-service options on the Navan platform and app - Respond promptly, meeting SLA expectations - Follow company and customer policies, ensuring global compliance - Give feedback to stakeholders on goal progress and key processes - Participate in team meetings on products, suppliers, and industry updates - Stay current on travel industry best practices - Maintain attendance, complete assigned training, and meet performance metrics What We’re Looking For: - Experience: 5+ years as a Travel Consultant covering air, rail, and hotel bookings; 3+ years with GDS (Sabre, Amadeus, or Galileo) – Mandatory - Language: Fluency in English and German - Mandatory fluency in both languages - Customer Service: Background in contact center or customer-facing roles - Tech Skills: Comfortable using tools like Gmail, Zendesk, Slack, and Salesforce - Availability: Flexible to work rotating shifts, Monday to Sunday, between 7 AM and 11 PM - Skills: Ability to multitask, resolve urgent matters quickly, and work independently to troubleshoot issues - Attitude: Empathetic, professional, and excellent at communicating verbally and in writing

Company OverviewAt Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future. Department OverviewScada tech triage Job DescriptionDepartment Description: Technical Triage functions as a single point of entry for several products and solutions within the Motorola Solutions portfolio. The team's mission is to simplify solution delivery for our customers and partners. We strive to be a quick-response team able to guide customers through issues and gather quality information for deeper investigation when necessary. We do this by leveraging standardized incident management, knowledge management, and centralized tools. We are the front-line for resolving customer issues and the first step in providing a positive customer experience. Job Description: As a Tech Triage Agent Consultant at Motorola, your primary responsibility will be to provide exceptional support to our valued customers. Key activities for this role include: - Handling Inbound Calls: Respond to customer inquiries, resolve issues, and provide assistance via telephone, chat, and ticketing system while ensuring a positive customer experience. - Customer Issue Resolution: Address a broad spectrum of customer concerns, including post-sale customer service inquiries, application degradations and interruptions, device issues, and repair requests. Apply problem-solving skills to identify effective solutions. - Product Knowledge: Develop a comprehensive understanding of Motorola's products, services, and solutions to furnish accurate and reliable information to customers. - Troubleshooting: Utilize information from technical experts to diagnose and troubleshoot issues related to equipment, computers, software applications, and associated devices, facilitating efficient problem resolution for customers. - Documentation and Record-Keeping: Maintain precise customer records, document interactions, and update the customer support system to ensure effective communication and follow-up. - Collaboration: Collaborate closely with cross-functional teams, including sales, technical support, and product development, to resolve complex customer issues and deliver comprehensive solutions. - Customer Satisfaction: Endeavor to exceed customer expectations and ensure their satisfaction by actively listening, empathizing, and providing timely and efficient resolutions to their concerns. These activities are essential for delivering excellent customer service and fostering strong relationships with our clientele. As a Technical Triage Agent at Motorola Solutions, you will play a vital role in ensuring customer satisfaction and contributing to the company's overall success. The ideal candidate for this position possesses the following attributes: - An exceptional service orientation, with a focus on delivering outstanding customer experiences. - A strong propensity for teamwork within a collaborative environment. - Effective communication skills, both verbal and written. - Proficiency in providing customer-facing technical support, including the diagnosis of technical support incidents. - The ability to collaborate with team members. - A keen desire to acquire new technologies and pursue professional development. At Motorola Solutions, we offer a supportive and inclusive work environment and opportunities for training and development. #LI-AN1 Basic Requirements - Fluent in English (spoken and written). - Education: High School Diploma, GED, or Certificado de Preparatoria (USA or Mexico). - 1 year of work experience. - Full-time availability. - Availability to work on-site in Reynosa, 2 days from our site (Ave. Industrial del Norte Esq. Ave Industrial Rio Bravo, Suite Parque Industrial del Norte Reynosa). - Ability to pass a comprehensive background check Travel RequirementsNone Relocation ProvidedNone Position TypeExperienced Referral Payment PlanNoEEO Statement Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

• Provide OCM services to LGPG clients as they transform their organization to adopt new technologies and business process change. • As a trusted advisor, provide leadership and guidance for clients and internal project teams in the following areas: Support the project lead in managing the work of the BerryDunn project team related to OCM activities. • Assist in the development of project deliverables and artifacts such as plans, surveys, and assessments related to OCM activities. • Build strong relationships with project stakeholders, including client contacts, project team members, vendor contacts, etc. • Help manage and report on project status, progress, budget, schedule, quality, and resources. • Facilitate and attend internal BerryDunn team meetings. • Facilitate meetings with the client, team, and vendors to achieve project objectives. • Help mentor and develop project team members. • Assist in developing, reviewing, and/or discussing project deliverables. • Document and escalate project action items, issues, risks, and/or decisions to BerryDunn leadership, the client, and other project stakeholders. • Provide frequent, clear, and consistent communication to the client, team members, vendor, and direct reports.

*Please note the posted salary band for this position is for the Northern California region only. We pay based on your geographic area and salaries vary by region. We are open to any KP footprint for this role in CA, CO, WA, OR, GA, MD, VA, MD, D.C. Consultant IV Job Summary The Consultant IV plays a key role within the Community & Social Health organization by helping advance new partnership and program ideas that aim to improve health outcomes and community impact. Working closely with the Executive Director, this role helps assess opportunities by gathering input from clinical, operational, and business partners, conducting analysis, and organizing findings. The Consultant IV supports early‑stage evaluations, helps coordinate project components, and translates complex information into clear materials that inform decision‑making. This role plays an important supporting part in moving ideas toward a “go or no‑go” decision and preparing approved initiatives for successful next steps. Responsibilities Opportunity Assessment Support - Support evaluation of new partnership and program ideas by gathering stakeholder input and assisting with feasibility and impact analysis. Analysis & Materials Development - Conduct research and analysis; develop summaries, presentations, and briefs that inform decision‑making. Project Coordination & Process Support - Support diligence activities, track key questions and risks, and ensure work aligns with established processes and policies. Job Responsibilities Opportunity Assessment Support - Support evaluation of new partnership and program ideas by gathering stakeholder input and assisting with feasibility and impact analysis. Analysis & Materials Development - Conduct research and analysis; develop summaries, presentations, and briefs that inform decision‑making. Project Coordination & Process Support - Support diligence activities, track key questions and risks, and ensure work aligns with established processes and policies. Job Summary: Serves as a consultant to ensure the alignment, buy-in, and coordination of diverse stakeholders to drive the implementation of successful business initiatives and projects. Provides insight and supports the development and implementation of business initiatives, systems, and/or processes to a desired future state. Contributes to business strategy and supports organizational alignment and prioritization of business initiatives. Manages complex projects or project components, participates in and may lead change management activities, and performs data analyses in support of business initiatives. Supports vendor management as required. Monitors compliance of work activities by ensuring business plans and team members adhere to relevant policies and procedures. Essential Responsibilities: - Promotes learning in others by proactively providing and/or developing information, resources, advice, and expertise with coworkers and members; builds relationships with cross-functional/external stakeholders and customers. Listens to, seeks, and addresses performance feedback; proactively provides actionable feedback to others and to managers. Pursues self-development; creates and executes plans to capitalize on strengths and develop weaknesses; leads by influencing others through technical explanations and examples and provides options and recommendations. Adopts new responsibilities; adapts to and learns from change, challenges, and feedback; demonstrates flexibility in approaches to work; champions change and helps others adapt to new tasks and processes. Facilitates team collaboration to support a business outcome. - Completes work assignments autonomously and supports business-specific projects by applying expertise in subject area and business knowledge to generate creative solutions; encourages team members to adapt to and follow all procedures and policies. Collaborates cross-functionally and/or externally to achieve effective business decisions; provides recommendations and solves complex problems; escalates high-priority issues or risks, as appropriate; monitors progress and results. Supports the development of work plans to meet business priorities and deadlines; identifies resources to accomplish priorities and deadlines. Identifies, speaks up, and capitalizes on improvement opportunities across teams; uses influence to guide others and engages stakeholders to achieve appropriate solutions. - Serves as a consultant to ensure the alignment, buy-in, and coordination of diverse stakeholders to drive the implementation of successful business initiatives and projects across one or more functional tracks or workstreams by identifying and ensuring representation and inclusion of appropriate stakeholders; building rapport and partnerships with stakeholder teams, third party vendors, and senior management; working with stakeholders to develop goals and set the prioritization of deliverables; discussing involvement of business processes (e.g. project change management, communication) and facilitating decisions necessary for the delivery of business initiatives; communicating tough issues to stakeholders while maintaining an independent perspective; and making formal presentations and providing reports to various senior level audiences. - Develops requirements for complex business, process, or system solutions within assigned business domain(s) by interfacing stakeholders and cross-functional teams as appropriate; leveraging multiple business requirements gathering methodologies to identify business, functional, and non-functional requirements; developing and documenting comprehensive business cases to assess the costs, benefits, and ROI of proposed solutions; and leading team members in the development process as appropriate. - Provides insight and supports the development and implementation of business initiatives, systems, and/or processes to a desired future state by maintaining a comprehensive understanding of how current processes impact business operations across multiple domains; mapping current state against future state processes; identifying the operational impact of requirements on upstream and downstream solution components; providing options and recommendations to management and business stakeholders on how to integrate solutions and deliverables with current systems and business processes across regions or domains; and identifying and validating value gaps and opportunities for process enhancements or efficiencies. - Contributes to business strategy and supports organizational alignment and prioritization of business initiatives by defining, developing, and evaluating performance metrics, standards, and methods to establish business success; collaborating with multiple stakeholders, often with competing/conflicting objectives, to ensure cohesive and reachable metrics; refining strategic plans and performance metrics as appropriate; and managing assigned initiatives or portfolio to ensure delivery of measurable results and alignment with strategic objectives. - Serves as a advocate of continuous learning and professional development by keeping abreast of industry practices, standards, and benchmarks; attending and participating in roadshows, conferences, and speaking events; contributing to the ongoing enhancement and innovation of consulting practices, standards, and methods across KP; serving as an advocate to ensure continuous learning and improvement is championed as a people strategy; providing training and guidance to stakeholders as appropriate; and providing ongoing coaching to build a continuous improvement mindset and build capabilities that drive results. - Manages complex projects or project components by coordinating stakeholder contacts; recommending or assigning team resources based on project needs and team member strengths; consulting in the development, analysis, and management of project plans; coordinating project schedules and resource forecasts; proactively monitoring and identifying project or business initiative risks, issues, and trigger events; developing mitigation plans and strategies; and resolving or escalating risks or issues as appropriate. - Participates in and may lead change management activities associated with business initiatives by engaging stakeholders to obtain support and buy in for changes; partnering with management, project champions, and business owners to communicate and align improvement initiatives with business objectives; identifying appropriate change management method and approach; and ensuring stakeholders embrace a change management mindset, understand intent and purpose, and foster a culture of change. - Performs data analyses to support business initiatives by identifying appropriate data analysis tools and approach to assess business performance; determining suitable data gathering and analysis methods (e.g., process observation, hard data, etc.); defining data requirements and obtaining customer agreements, including customer requirements as appropriate; conducting analyses and performing experimental tests to evaluate the effectiveness of business solutions; and identifying and alleviating risks through data-driven analysis. - Supports vendor management as required by assisting with reviews of vendor performance levels; ensuring service level agreements are met; managing vendor invoices; and partnering with Procurement and/or Legal to develop service level and/or scope of work agreements as appropriate. - Monitors compliance of work activities by ensuring business plans and team members adhere to KP, departmental, and/or business line policies and procedures. Minimum Qualifications: - Bachelors degree from an accredited college or university and Minimum five (5) years experience in consulting, project management, data analytics, operations or a directly related field OR Masters degree in Business, Public Health, or a directly related field and Minimum three (3) years experience in consulting, project management, data analytics, operations or a directly related field OR Minimum eight (8) years experience in consulting, project management, data analytics, operations or a directly related field. Additional Requirements: - Knowledge, Skills, and Abilities (KSAs): Business Acumen; Change Management; Negotiation; Creativity; Applied Data Analysis; Financial Acumen; Conflict Resolution; Managing Diverse Relationships; Process Validation; Project Management; Risk Assessment; Service Focus; Requirements Elicitation & Analysis