Important things YOU should know: - Must be fluent in Spanish - Fully remote opportunity - Training schedule: 8:00am- 4:30pm CST Monday – Friday - Work schedule (after training): 8:00am – 4:30pm CST Monday - Friday - Hours of operation: 7:00am - 10:00pm CST so shift could flex based on business need - Occasional evenings, weekends and holidays possible during Annual Medicare Open Enrollment: 10/1 - 3/31 - $2.00/hour differential on Mon/Tues - Exceptional professional growth in a fun rewarding environment What will YOU be doing for us? Our Customer Service Representatives must have strong problem-solving skills, coupled with the natural ability to provide empathy for the customer – always taking the time to patiently listen and understand their questions to help find a viable solution, while providing them with a memorable customer experience. What is in it for YOU? - Career growth in an inclusive culture - Paid training - Health benefits - 401(k) What will YOU be working on every day? - Servicing our Dental and Vision callers with information regarding their eligibility, benefit coverage, authorizations, claims, and assisting them with locating a provider in their area, - Utilize knowledge of claim adjustments and resubmission processes to determine appropriate resolution to provider requests. - Provide feedback to Provider Relations staff on high-level claim issues including but not limited to issues with reimbursement schedules or conflicting information to ensure providers receive a prompt resolution. - Support enrollment activities including but not limited to assigning primary care providers, and updating third party insurance information. - Act as liaison between our organization and the client’s Member Services staff to resolve issues such as eligibility and filing appeals and grievances. - Provide updates to providers with questions regarding the status of their credentialing application. - Recognize provider questions that could be handled through the use of the provider web portal and provide education to these callers on the benefits of utilizing the technology available. - Ensure all calls are answered according to company and client guidelines. - Accurately document call information and resolution in our internal systems. - Apply effective diffusion techniques when necessary to ensure our customers feel heard, valued and supported. - Properly identify issues that need to be escalated appropriately to the leadership team. Additional Responsibilities: - Provide recommendations on system enhancements and process improvements to management. - Keep our Provider Relations team updated with provider manual discrepancies, change in locations or any other provider related issues. - Participate in departmental projects when applicable. What qualifications do YOU need to have to be GOOD candidate? Required Level of Education, Licenses, and/or Certificates - High school diploma or equivalent Required Level of Experience - 1+ years of job related customer service experience within industries such as healthcare, call center, banking or retail Required Knowledge, Skills, and Abilities - Must be fluent in Spanish - Basic knowledge of Microsoft Office products including but not limited to Word, Excel, and Outlook - Ability to work occasional overtime as needed - Excellent listening and communication skills - Superior customer service skills including the natural ability to provide empathy - Strong data entry/typing skills - Strong navigation skills and the ability to multi-task - Excellent attention to detail - Critical thinking skills to quickly analyze and clearly understand a specific request or customer need - Leverage knowledge and resources to provide the appropriate solutions What qualifications do YOU need to be a GREAT candidate? Preferred Level of Experience - 1+ years of job related customer service experience within the dental, vision or medical industry - Previous experience working in a virtual environment - Understanding of dental, vision and/or medical insurance terminology - Previous call center experience

Description Grey Street Consulting, LLC (Grey Street), a leading small business provider of acquisition support services to Federal civilian and defense agencies, is seeking to hire a SharePoint Support Subject Matter Expert (SME) to support our potential client within the Federal Retirement Thrift Investment Board (FRTIB), Office of the Chief Financial Officer (OCFO), Acquisition Management Division (AMD). The position is fully remote. This is a contingent position pending contract award. Essential Duties and Responsibilities - Provide day-to-day comprehensive support for the OCFO SharePoint Online environment and sites (focused on acquisition support tools). - Design, develop, test, document, and maintain SharePoint lists, libraries, workflows, Power Apps (3–5), and Power Automate flows (5–10). - Integrate SharePoint with Microsoft 365 tools (Power BI, Teams, OneDrive) and troubleshoot existing workflows and custom forms. - Support maintenance of the Acquisition Center of Excellence (ACE) pages, dashboards, and acquisition-related trackers. - Provide user guidance, training materials, and continuous improvement recommendations for the SharePoint environment. Requirements Job Requirements and Experience - Bachelor’s degree from an accredited college or university (or at least 24 semester hours in accounting, business, finance, law, contracts, purchasing, economics, industrial management, marketing, quantitative methods, or organization and management). - SME-level expertise in SharePoint Online administration, architecture, and development. - Hands-on experience with Power Apps, Power Automate, Power BI, and workflow automation in a federal environment. - Proven track record designing and maintaining collaboration sites, document libraries, and custom forms. - Strong troubleshooting, documentation, and user-support skills. - Microsoft 365 certification or equivalent highly desired. ADA Requirements - Operate a PC and phone in an office environment. - Work in a primarily sedentary position. - Perform some bending, light lifting, and carrying of equipment may be required. - Any additional office equipment that is required by the position. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected Veteran status. About The Federal Retirement Thrift Investment Board (FRTIB) The Federal Retirement Thrift Investment Board (FRTIB or Agency) is an independent Federal Agency in the Executive branch created by the Federal Employees’ Retirement System Act of 1986 (FERSA), Pub. L. No. 99-335, 100 Stat. 514 (codified as amended largely at 5 U.S.C. § 8351 and §§ 8401-79) to administer the Thrift Savings Plan (TSP). The TSP is a daily-valued, participant-directed retirement savings and investment plan for Federal civilian employees and members of the uniformed services. It offers its participants the same type of saving and tax benefits that many private corporations offer their employees under 401(k) plans. The TSP is the largest defined contribution plan in the world covering millions of participants and managing multi-billion-dollar assets. The Agency’s mission is to act solely in the interests of the TSP participants and beneficiaries and to carry out the policies set by the Board members for investment, administration, and management of the TSP. About Grey Street Consulting, LLC Grey Street is a small, federal contracting firm. Founded in 2015, Grey Street has already established itself as a leading small business provider of federal human resources (HR) services. Grey Street provides staff augmentation support to numerous federal agencies including but not limited to the U.S. Departments of Transportation (DOT), Health and Human Services (HHS), Energy (DOE), Labor (DOL), and Homeland Security (DHS) just to name a few. Our approach to the delivery of professional services is rooted in our deep subject matter expertise and supported by our ability to effectively manage our client’s needs and expectations while delivering measurable results. Grey Street offers a robust benefit package which includes comprehensive medical, dental, and 401k with a guaranteed match!! To learn more about Grey Street click here: https://greystreet-consulting.com/

Role Description To provide exceptional customer support and service by handling client inquiries, resolving issues, and ensuring a positive customer experience. The role may also involve light outbound calling for follow-ups and client engagement. Key Responsibilities - Handle inbound and outbound calls in a professional manner. - Respond to customer inquiries via phone, email, or other communication channels. - Resolve customer complaints and escalate issues when necessary. - Provide accurate information regarding services, offers, and company updates. - Maintain detailed and accurate records of interactions in the system. - Coordinate with internal teams to ensure timely resolution of customer requests. - Support customer retention initiatives and contribute to enhancing client satisfaction. Qualifications - UAE National with Family Book. - Strong communication skills in English and Arabic. - Previous experience in customer service, call center, or administrative roles is preferred. - Ability to multitask, manage time effectively, and work independently. - Tech-savvy with basic computer and CRM knowledge.

• Handle complex customer issues across banking, credit, and payments • Guide VIP and high-revenue accounts through multi-step processes • Coordinate with engineering, underwriting, risk, and compliance teams to resolve issues • Create and update documentation when encountering process gaps