The First Group

Role Description To provide exceptional customer support and service by handling client inquiries, resolving issues, and ensuring a positive customer experience. The role may also involve light outbound calling for follow-ups and client engagement. Key Responsibilities - Handle inbound and outbound calls in a professional manner. - Respond to customer inquiries via phone, email, or other communication channels. - Resolve customer complaints and escalate issues when necessary. - Provide accurate information regarding services, offers, and company updates. - Maintain detailed and accurate records of interactions in the system. - Coordinate with internal teams to ensure timely resolution of customer requests. - Support customer retention initiatives and contribute to enhancing client satisfaction. Qualifications - UAE National with Family Book. - Strong communication skills in English and Arabic. - Previous experience in customer service, call center, or administrative roles is preferred. - Ability to multitask, manage time effectively, and work independently. - Tech-savvy with basic computer and CRM knowledge.