• Partner with Customer Support leadership to define and track key performance indicators including case volume trends, resolution times, SLA performance, customer satisfaction, and operational productivity. • Develop predictive and diagnostic analytics to forecast support demand, staffing needs, and performance trends. • Conduct deep-dive analyzes to identify root causes of operational issues and recommend data-driven improvements. • Build models and analytical frameworks that support strategic planning across support operations and Product Support. • Design and maintain executive dashboards and operational reporting using tools such as Tableau, Power BI, or similar platforms. • Develop scalable data models and queries to support recurring analytics needs across support and operations teams. • Partner with data engineering teams to ensure clean, reliable data pipelines and reporting structures across systems including Salesforce, Snowflake, and other operational tools. • Identify opportunities to improve operational performance through analytics-driven insights and automation. • Support experimentation and measurement of new initiatives, tools, or workflows through structured analysis and performance tracking. • Establish best practices for metric definitions, reporting standards, and analytical methodologies within the Product Support organization.

Job Description Summary ‎ Position Summary: Responsible for work or projects that impact functions or the enterprise; owns and works on projects or processes under limited supervision.‎ How will you make an impact & Requirements ‎ Job Family Description: The Data Partnerships job family is responsible for supporting the data acquisition process for the organization. Typically interfaces with data sources to negotiate file specifications, implementation timelines, testing and data integration. May have to manage relationships and escalations with key data resources/teams. Position Qualifications/Essential Functions: - Defining and driving complex projects by taking end to end ownership. - Facilitating a clean hand-off from Sales to Implementation. - Managing stakeholder communication across multiple business teams on project milestones, process changes, escalations, etc. - Finding and evaluating potential risks/obstacles with minimal direction (deciding proper corrective action) and communicating them effectively across all stakeholders. - Supporting critical relationships with internal and external business partners and vendors. - Find and document all scope and requirements, working closely with our Facilities, Clinical Operations, Compliance, Information Technologies, and People Strategy teams. - Manage project scope and execute change control when added requests for features or functionality are made. - Work with cross disciplinary team members to confirm project assumptions and review individual project plans with senior leadership. - Develop the project plan and provide status reports with regular updates to leadership and executive team. - Managing the on-site discovery and go-live visits to ensure that the proper issues are being addressed. - Confidently align, influence, lead, motivate and drive progress within the organization, with our clients and vendors. - Shares best practices with other members of the Implementation team as a way of improving upon the collective development of core project team members and colleagues. Education/Experience: - Bachelor's Degree in Business Administration, Health Administration, Public Health, Public Administration, or related discipline or equivalent experience. - 3+ years of project management, consulting, health planning, and/or business analysis experience. - Certification in Lean methodologies and agile project management is preferred. - Knowledge of relevant state and federal laws/regulations applicable to healthcare, including Joint Commission, CMS, and HIPPA. - Proficient and knowledgeable of various agile project management tools. Additional/Preferred Qualifications:- 3+ years of project management, consulting, health planning, and/or business analysis experience. - Certification in Lean methodologies and agile project management is preferred. Demonstrated Attributes: - Excellent verbal and written communication skills with ability to present information and respond to questions from Executives, Medical Directors, department directors’ and staff. - Self-starter able to work in both a collaborative environment as well as independently. - Team player with strong interpersonal skills and ability to build effective working relationships throughout all levels of the organization. - Ability to thrive in a fast-paced environment and able to juggle, shift gears and maintain a sense of humor. - Action-oriented, achieving results effectively and efficiently and consciously encouraging others toward the goal with their passion, words, and actions. - Proven accomplishment as a driver of concurrent multiple projects. - Demonstrated ability to work well in a collaborative environment and under tight deadlines. - Anticipates and takes personal responsibility with a proper sense of urgency for customer satisfaction. - Proven ability to esteem and motivate resources where there is no direct reporting relationship. - Navigates relationships, authority, and decision-making effectively within a matrixed organization. - Capable of coaching/mentoring and conflict management/resolution. - Demonstrates a conscious awareness of their impact on others and adjusts their behavior to increase their personal effectiveness with all. - Elevated level of judgment to make proper decisions about diverse and undefined issues. - Ability to be creative and innovative in a fast-paced environment with a lot of ambiguity and constant change. - Highly organized and efficient in work processes. - Solution oriented with the ability to manage troubled teams/projects and bring them to success. - Performance improvement experience using a variety of performance improvement tools. Employee Health Requirements: Our organization provides reasonable accommodations for job applicants and employees. If you need an accommodation to perform the essential functions of your job, please let us know the nature of your request. Physical Demands: - Manual and finger dexterity and eye-hand coordination - Requires standing, walking, and sitting for extended periods of time - Occasionally lift and carry items up to 20 pounds - Requires corrected vision, hearing, and speech within normal ranges ‎ Compensation: $89,641.00to $134,462.00

• Analyze a diverse array of large alternative datasets for insights and signal • Clean and add structure to semi-structured and unstructured data • Develop and apply data normalization and penalization methods to correct for inherent biases in each dataset • Combine multiple datasets into predictive models • Design and build scalable data products in concert with Data Scientists, Data Engineers, Product Managers, and Financial Analysts • Develop creative and intuitive ways to visually present data insights to clients

Title: Associate, LCD Data and Analytics Location: Baltimore, Maryland, United States of America Hybrid Full-time Job Description: Company Profile: Morgan Stanley is a leading global financial services firm providing a wide range of investment banking, securities, investment, and wealth management services. The Firm's employees serve clients worldwide, including corporations, governments, and individuals from more than 1,200 offices in 43 countries. In the Legal & Compliance division, we assist the Firm in achieving its business objectives by facilitating and overseeing the Firm’s management of legal, regulatory and franchise risk. What you’ll do in the role: Morgan Stanley Services Group Inc. is seeking an Associate, LCD Data and Analytics in Baltimore, MD to design and develop business intelligence dashboards and data analytics solutions used to assess operational risk. Assist the control testing services team with building out automated control testing programs and risk-based sampling approaches. Transform existing manual processes using automation and other methods including reporting and analytical solutions to allow for efficiency and repeatability. Translate complex business requirements into creative and impactful designs. Collaborate with business analysts and stakeholders to define business requirements, perform functional specification reviews, creation of test plans, and assist with testing coordination and signoffs. Participate in IT sprint planning sessions and project prioritization sessions when applicable. Ensure key risks and issues are identified, documented, mitigated, and communicated to the appropriate stakeholders or business analyst. Provide pre and post implementation support, including dashboard maintenance and user education. Participate in project working groups, requirement workshops, and meetings. Telecommuting permitted up to 2 days per week. What you’ll bring to the role: -Requires a Master’s degree in Quantitative Management, Information Systems, or a related field of study. -Requires six (6) months of experience in the position offered or six (6) months as an Analyst, or a closely related occupation. -Requires six (6) months years of experience with the following skills: - SQL programming language; - Python and R for modeling, quantitative analysis, and automated scripts; - Relational Database and Database Management principles; - VBA macro automation and Power Query; - Excel including VLOOKUP, Pivot Tables, and Oracle Crystal Ball; - providing business insights and recommendations based on analytical outcomes; - Regression modeling; - Machine Learning including Supervised and Unsupervised learning, training models leveraging historic datasets, and interpreting and evaluating model accuracy and performance; - Creating and maintaining Business Intelligence Applications for Risk Reporting in Tableau, Power BI, and IBM Cognos; - Software Development Lifecycle and Agile Development Principles; - Scrum Framework; - Agile Project Management tools including Jira and Microsoft Project; - Risk Management Framework in Financial Services; - Risk Metrics including Key Risk Indicator (KRI) and Key Performance Indicator (KPI) Reporting; - Risk Control Self Assessment; and - Comprehensive Capital Analysis and Review (CCAR). WHAT YOU CAN EXPECT FROM MORGAN STANLEY: At Morgan Stanley, we raise, manage and allocate capital for our clients – helping them reach their goals. We do it in a way that’s differentiated – and we’ve done that for 90 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren’t just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you’ll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There’s also ample opportunity to move about the business for those who show passion and grit in their work. To learn more about our offices across the globe, please copy and paste https://www.morganstanley.com/about-us/global-offices​ into your browser. Salary range for the position: $120,000 - $120,000 /Yr. The successful candidate may be eligible for an annual discretionary incentive compensation award. The successful candidate may be eligible to participate in the relevant business unit’s incentive compensation plan, which also may include a discretionary bonus component. Morgan Stanley offers a full spectrum of benefits, including Medical, Prescription Drug, Dental, Vision, Health Savings Account, Dependent Day Care Savings Account, Life Insurance, Disability and Other Insurance Plans, Paid Time Off (including Sick Leave consistent with state and local law, Parental Leave and 20 Vacation Days annually), 10 Paid Holidays, 401(k), and Short/Long Term Disability, in addition to other special perks reserved for our employees. Please visit mybenefits.morganstanley.com to learn more about our benefit offerings. Morgan Stanley is an equal opportunity employer committed to building and maintaining a workforce that is diverse in experience and background. Our recruiting efforts reflect our strong commitment to a culture of inclusion, where individuals are hired, developed, and advanced based on their skills and talents. Our workforce reflects a broad cross-section of the global communities in which we operate, bringing a variety of backgrounds, talents, perspectives, and experiences. For more information, please visit: https://www.morganstanley.com/people-opportunities/eeo.