• Serve as a strategic partner to CIOs, CTOs, and Chief Architects at Fortune 1000 companies, helping shape their enterprise transformation through AI and the Salesforce platform. • Define scalable architectural patterns for end-to-end implementation of the Salesforce suite, including AI, Data Cloud, Industry Clouds, and integration technologies. • Lead architectural modernization efforts, bridging legacy enterprise systems with modern cloud-native infrastructure and AI services. • Champion the use of trusted AI to transform workflows, automate decision-making, and personalize enterprise experiences at scale. • Establish and grow a global community of Salesforce architects across customers, system integrators (SIs), and ISVs to share best practices, patterns, and platform innovation. • Collaborate with Salesforce Product and Engineering teams to influence the platform roadmap based on real-world enterprise needs. • Publish architecture blueprints, transformation guides, and reference models that enable repeatable success across verticals. • Design and govern Agentforce architectures, including agentic workflow design, multi-agent orchestration, and agent lifecycle management across enterprise deployments. • Define AI governance frameworks to ensure responsible, compliant, and auditable AI adoption — including model risk management, bias evaluation, and ethical AI guardrails. • Support strategic pre-sales engagements by influencing enterprise architecture decisions and accelerating platform adoption across high-value pursuits. • Provide architectural governance and delivery oversight on complex implementations, ensuring alignment to enterprise standards, scalability requirements, and platform best practices.

What We Can Achieve Together: The Information Technology Technician I – ITSM is responsible for providing exceptional fundamental technical support at the Nature Conservancy, ensuring seamless handovers between global teams, and maintaining high customer satisfaction. Information Technology Technician I (Americas East)– IT Service Management position works within a structured shift pattern, delivering timely and effective fundamental IT support during designated business hours as part of the IT Service Management & Operations Team. Work hours will align with assigned team in the IT service delivery model and requires flexibility to adjust shifts to support global operations. This position is open to all US residents with preference to those in the eastern time zones. RESPONSIBILITIES & SCOPE - Deliver remote support to end-users, ensuring minimal downtime. - Facilitate assigned IT orientations, perform remote PC configurations, and provide fundamental technical support services. - Respond to and resolve incoming technical support requests via ticketing system. - Deliver excellent customer service with professionalism and empathy. - Keep clear and precise records of all incidents and work within IT Service Management systems for effective tracking, team communication, and reporting. - Monitor and prioritize incidents based on urgency and impact. - Ensure adherence to organizational policies and procedures, security standards, established service-level agreements (SLA’s) and key performance indicators (KPI’s). - Other duties and projects as assigned. - May occasionally provide support for Onsite Operations activities and issues. We’re Looking for You: Are you an aspiring IT Technician passionate about resolving IT problems? We are looking for a qualified IT Technician to join our ambitious Business Unit! Our ideal candidate has an in-depth knowledge of computer software and hardware and a hands-on experience with a different variety of internet applications, networks and operating systems. Providing optimal customer service will be a key function in this role. At TNC we strive to embody a philosophy of Work that You Can Believe in where you can feel like you are making a difference every day – come join our team and find fulfillment here! The ideal candidate will have all or some of the qualifications. If you don’t have all of them, please apply anyway and tell us about your skills and experience: - Multi-lingual skills and multi-cultural or cross-cultural experience appreciated. - Proven customer service and experience in an IT support role. - Familiarity with ITIL and ITSM, ticketing systems and remote support tools. - Excellent written and verbal communication skills. - Ability to work independently and collaboratively in a fast-paced environment. - Fluency in English and another language (if required). What You’ll Bring: - 2 years of work experience troubleshooting computer and network systems. - 2 years of work experience in a technical support or IT-related role, or an equivalent combination thereof. - Experience with operating systems (Windows and Mac OS), productivity tools (Microsoft Office Suite) and networking basics. - Experience with basic computer hardware, software and networking concepts. Salary Information: The starting pay range for a candidate selected for this position is generally within the range of $47,760.00 – $76,890.00. This range only applies to candidates whose country of employment is the USA. Where a successful candidate’s actual pay will fall within this range will be based on a variety of factors, including, for example, the candidate's location, qualifications, specific skills, and experience. Please note countries outside the USA would have a different pay range in the local currency based on the local labor market, and not tied to USA pay or ranges. Your geographic location will be confirmed during the recruitment. Who We Are: The Nature Conservancy’s mission is to protect the lands and waters upon which all life depends. As a science-based organization, we create innovative, on-the-ground solutions to our world’s toughest challenges so that we can create a world in which people and nature thrive. We’re rooted in our mission and guided by our values, which include respect for all people, communities, and cultures. Whether it’s career development, flexible schedules, or a rewarding mission, there’s many reasons to love life inside TNC. Want a better insight to TNC? Check out our TNC Talent playlist on YouTube to hear stories from staff or visit Glassdoor. One goal is to cultivate an inclusive work environment so that all our colleagues around the globe feel a sense of belonging and that their unique contributions to our mission are valued. In addition to the requirements in our job postings, we recognize that people come with talent and experiences outside of a job and consider each applicant’s unique experience. Please apply – we’d love to hear from you. To quote a popular saying at TNC, “you’ll join for the mission, and stay for the people.” What We Bring: Since 1951, TNC has been doing work you can believe in. Through grassroots action, we have grown from a small non-profit into one of the most effective and wide-reaching environmental organizations in the world. Thanks to more than 1 million members, over 400 scientists, and the dedicated efforts of our diverse staff and partners, we impact conservation around the world! TNC offers a competitive, comprehensive benefits package including health care benefits, flexible spending accounts, a 401(k) plan with an 8% employer match, parental leave, accrued paid time off, life insurance, disability coverage, employee assistance program, other life and work well-being benefits. Learn more about our Benefits and Perks here. We’re proud to offer a flexible work environment that supports of the health and well-being of the people we employ. Our recruiting process includes a rolling interview process to ensure we engage applicants in a timely manner. This means we may review applications in the order in which they are received. Once a strong candidate pool is identified, the role will be unposted. The timeline may vary depending on the expressed interest in the role, so we highly encourage candidates to apply as soon as possible. Employees must submit their application by logging into Workday and applying via the Jobs Hub. The Nature Conservancy is an Equal Opportunity Employer. Our commitment to equal employment opportunity includes the recognition that our conservation mission is best advanced by the leadership and contributions of people of all backgrounds, beliefs, and culture. Recruiting and mentoring staff to create an inclusive organization is a priority, and we encourage applicants from all cultures, races, colors, religions, sexes, national or regional origins, ages, disability status, sexual orientation, gender identity, military, protected veteran status or other status protected by law. The successful applicant must meet the requirements of The Nature Conservancy's background screening process. Do you have military experience? Visit our U.S. Military Skills Translator to match your military experience with our current job openings! TNC is committed to offering accommodations for qualified individuals with disabilities and disabled veterans in our job application process. If you need assistance or an accommodation due to a disability, please send a note to applyhelp@tnc.org with Request for Accommodation in the subject line.

At Rezilient, we’re redefining primary care by making access to healthcare more convenient, timely, and seamless. Our innovative CloudClinic model combines virtual provider visits with cutting-edge technology to create a personalized digital healthcare experience that puts patients at the center of their care. By streamlining care delivery and continuously expanding specialty services, we empower our care team to focus on patient well-being while providing the most comprehensive and accessible care possible. As we continue to grow, we are seeking a Technical Support Specialist to serve as the first technical point of contact for both internal teams and external users, including both customers and patients. This role supports day-to-day operations by ensuring that questions, issues, bugs, and requests are triaged efficiently and resolved or routed to the appropriate teams swiftly. You will play a critical role in triaging issues, resolving common problems, supporting product quality efforts, and routing requests across Product, IT, Engineering, Clinical, Care Navigation, and more. This position sits at the center of our operations function and will help shape how support is delivered as we scale. Key Responsibilities Technical Triage & First-Line Support - Act as the primary intake point for support requests across multiple channels (ticketing system, and phone) - Triage requests from internal staff, external partners, and patients - Assess, categorize, and prioritize incoming issues (e.g., product bugs, IT issues, account errors, patient inquiries) - Provide initial troubleshooting and resolution for common issues Issue Resolution & Troubleshooting - Resolve common support requests such as: - Scheduling errors and incorrect or duplicate patient accounts - Login/access issues (e.g., password resets, email access) - Device and connectivity issues (Wi-Fi, hardware, system access) - Basic patient-facing issues such as account access or navigation support - Distinguish between user error, configuration issues, and true system bugs Patient & External User Support - Serve as a support contact for non-medical inquiries from patients and external users - Provide guidance on platform usage, access, and general troubleshooting - Route clinical or care-related questions to the appropriate clinical teams - Ensure a high-quality, empathetic experience for external users while maintaining appropriate boundaries and information security. Routing & Escalation - Route issues to the appropriate teams based on defined categories: - IT (devices, access, connectivity) - Product/Engineering (application or technical infrastructure issues, workflows, bugs) - Clinical/Care Navigation (patient-related or clinical inquiries) - Escalate high-priority incidents using defined incident response workflows Ticketing & Documentation - Log and track all requests in a ticketing system (e.g., Asana or similar) - Ensure visibility into previously untracked requests (e.g., chat messages, phone calls) - Convert product issues into actionable tickets for engineering (e.g., Jira) - Maintain clear, accurate documentation of issues and resolutions Product QA & Testing Support - Reproduce reported issues and document clear steps, expected vs. actual behavior, and supporting evidence - Validate bug fixes and confirm resolution before closing tickets - Perform basic QA testing (e.g., smoke testing) on new features and releases - Partner with Product and Engineering to ensure quality and completeness of fixes - Escalate inconsistencies or regressions identified during testing Product Feedback & Continuous Improvement - Identify patterns in support requests (internal and external) and surface recurring issues to Product and Engineering teams - Provide structured feedback on usability, workflows, and pain points based on frontline experience - Help improve internal knowledge bases, troubleshooting guides, and support documentation - Contribute to defining and refining support workflows, triage paths, and issue categories

• Own global Tier 1 support vendor performance, including SLAs, quality standards, and operational cadence • Lead end to end IT asset lifecycle operations, from procurement and provisioning to refresh and decommissioning • Deliver white glove executive IT support for DLUX leaders, including high priority incident response and proactive readiness • Own and continuously improve AI powered support capabilities to increase self service and reduce time to resolution • Drive measurable improvements in CSAT, first contact resolution, and overall resolution time • Improve asset inventory accuracy, fulfillment speed, and hardware availability through tighter controls and reporting • Help define and execute a 12 to 18 month IT service operations roadmap with clear milestones and KPIs • Partner cross functionally to simplify support tiering, clarify escalation paths, and improve handoffs across teams