• Work strategically with the team for client satisfaction and service delivery. • Act as contact via telephone and email for the client to resolve any questions/issues on an ongoing basis. • Collaborate with internal teams including account management, clinical, member care, business analyst, data analytics, and business development. • Assist with the execution of the client communication plan. • Coordinate aspects of client review meetings including document preparation and reporting. • Coordinate and participate in client meetings such as implementation calls, open enrollment events, vendor/benefit fairs, etc. • Work directly with Client Success Executive on reporting and analysis of claims data to identify drug trends, financial performance, and client cost-saving opportunities. • Be proficient in CRM and all aspects of proprietary software used for claims adjudication. • Adjust plan parameters as directed by the client/broker. • Provide reporting as needed to client/broker/TPA. • Prepare and provide reporting as needed to client/broker/TPA. • When required, log, print, and mail ID cards. • Ensure CRM data input is accurate and complete. • Prepare client support documents as needed. • Execute the onboarding process involving the client, broker, TPA and data vendor. • Participate in introductory/enrollment meetings with employees. Perform other duties as assigned by Client Success Executive.

• Leverage your knowledge of Flashpoint’s tools, datasets, and analytic capability, paired with a keen understanding of customer outcomes, to make Flashpoint an extension of the customer’s intelligence team and maximize the attainment of customer goals. • Develop a deep rapport with customers, building trust so Flashpoint can assist with their most sensitive and difficult challenges. • Maintain Flashpoint's industry-leading reputation by handling diverse, urgent, and sensitive global requests with resourcefulness and expert judgment. • Advocate for customers internally by communicating feedback and requirements to ensure Flashpoint products evolve with their needs. • Deliver tactical, operational, and strategic support to all customer levels to drive product adoption.

At EverCommerce [Nasdaq: EVCM], we are on a mission to digitally transform the service economy with tailored, end-to-end SaaS solutions that simplify and empower the lives of our 725,000+ customers. As a leading service commerce platform, our modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals in the areas of Home & Field Services, Health Services, and Wellness industries. We are building an extraordinary company and looking for talented, energetic, and motivated people to join our team. You can learn more about our Company, Culture and Values here: https://careers.evercommerce.com/us/en We are looking for a Customer Success Manager you have a strong service delivery project and program management background with deep expertise in healthcare related service delivery. You love establishing best in class service delivery methodologies, standards, tools and processes to ensure that our products are delivered to our customers effectively and efficiently, assuring delivery on time with strong adoption/engagement. Responsibilities: - Be a great facilitator and problem solver building relationships internally and externally, focused around enabling customer growth, satisfaction, and product loyalty. - Develop strong relationships with key stakeholders of our customers ensuring the best possible customer experience. - Monitor customer’s usage of product(s) and services helping grow monthly recurring revenue by driving adoption and identifying new upsell and cross-sell opportunities. - Develop individual success plans for each customer to ensure adoption, expansion, and loyalty across your portfolio. - Be an expert on the  EverHealth  Platforms maintaining a deep understanding of our technology and products. - Have general knowledge of our EverHealth portfolio of products and how they add values to our customers. - Understand customer needs and identify and share best product workflows that help them close process gaps and improve success metrics. Skills and Experience needed for success in this role: - Bachelor’s Degree preferred - 2-4 years relevant service/relationship management experience - Prior SaaS account management experience highly desired, healthcare industry experience is a plus. - Experience handling multiple tasks required. - A willingness to take initiative and solve problems. - An orientation toward constantly improving processes and management best practices. - A willingness to share with the team practices at your prior companies that helped create great customer experiences. Where: The EverCommerce team is distributed globally, with teams in the U.S., Canada, the U.K., Jordan, New Zealand, and Australia. With a widely distributed team, we are used to working remotely across different time zones. This role can be based anywhere in the United States – if you’re close to one of our offices, we can set you up in-office or you can work 100% remotely. Please note that you must be eligible to work without sponsorship to qualify for this position, and this role may require travel to our Corporate Headquarters in Denver, Colorado, or to other office locations around North America. Benefits and Perks: - Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid - Continued investment in your professional development - Day 1 access to a robust health and wellness benefits package, including an annual wellness stipend. - 401k with up to a 4% match and immediate vesting - Flexible and generous (FTO) time-off - Employee Stock Purchase Program Compensation: EverCommerce is committed to equal pay and transparency. The annual base salary range for this position is $60,000 - $70,000 USD in most US locations. Final offer amounts are determined by multiple factors including location, local market variances, and candidate experience and expertise, and may vary from the amounts listed above. EverCommerce is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, age, marital status, veteran status, or disability status. We look forward to reviewing your credentials and getting to know more about your experience!

• Inside Sales Activities: Focus on selling service products such as warranty extensions, maintenance and service contracts, and qualifications. • Implement promotional and sales actions. • Customer Support: Provide intensive support to assigned customers in collaboration Service Contract Specialists (new business team) and Service leaders. • As needed, visit customers for contract negotiations within the assigned region, with a readiness to travel 10-25%. • Ensure timely contract renewals, including tracking deadlines, developing proposal, and following up to maintain and grow existing business. • Actively acquire and consult with existing and new customers for the sale of service products. • As required, prepare sales reports, statistics, and forecast summaries. • Use SAP, Cloud for Service (C4S), and Salesforce (SFDC) systems for quote creation, edits and logging sales activities. • Build and maintain close and long-term business relationships through meetings, phone, and email contacts to communicate product and service information and capture strategic information. • Ensure the achievement of annual and quarterly financial goals by identifying, developing, and proactively pursuing relevant leads.