• Create, update, and maintain master data records in SAP, including but not limited to materials, customers, vendors, and BOMs • Follow all internal SOPs and work instructions to ensure compliance with GxPs • Collaborate with cross-functional teams to gather data requirements and resolve data-related issues • Generate system reports to inform leadership metrics and decision-making • Perform regular data audits and validations to ensure data integrity and consistency • Support data migration and cleansing activities during system upgrades or implementations • Document data management processes and maintain accurate records of changes for audit readiness • Participate in continuous improvement initiatives to enhance data quality and process efficiency • Provide training and support to end-users on master data processes and best practices • Perform other duties as assigned.

• Partner with Customer Support leadership to define and track key performance indicators including case volume trends, resolution times, SLA performance, customer satisfaction, and operational productivity. • Develop predictive and diagnostic analytics to forecast support demand, staffing needs, and performance trends. • Conduct deep-dive analyzes to identify root causes of operational issues and recommend data-driven improvements. • Build models and analytical frameworks that support strategic planning across support operations and Product Support. • Design and maintain executive dashboards and operational reporting using tools such as Tableau, Power BI, or similar platforms. • Develop scalable data models and queries to support recurring analytics needs across support and operations teams. • Partner with data engineering teams to ensure clean, reliable data pipelines and reporting structures across systems including Salesforce, Snowflake, and other operational tools. • Identify opportunities to improve operational performance through analytics-driven insights and automation. • Support experimentation and measurement of new initiatives, tools, or workflows through structured analysis and performance tracking. • Establish best practices for metric definitions, reporting standards, and analytical methodologies within the Product Support organization.

Job Description Summary ‎ Position Summary: Responsible for work or projects that impact functions or the enterprise; owns and works on projects or processes under limited supervision.‎ How will you make an impact & Requirements ‎ Job Family Description: The Data Partnerships job family is responsible for supporting the data acquisition process for the organization. Typically interfaces with data sources to negotiate file specifications, implementation timelines, testing and data integration. May have to manage relationships and escalations with key data resources/teams. Position Qualifications/Essential Functions: - Defining and driving complex projects by taking end to end ownership. - Facilitating a clean hand-off from Sales to Implementation. - Managing stakeholder communication across multiple business teams on project milestones, process changes, escalations, etc. - Finding and evaluating potential risks/obstacles with minimal direction (deciding proper corrective action) and communicating them effectively across all stakeholders. - Supporting critical relationships with internal and external business partners and vendors. - Find and document all scope and requirements, working closely with our Facilities, Clinical Operations, Compliance, Information Technologies, and People Strategy teams. - Manage project scope and execute change control when added requests for features or functionality are made. - Work with cross disciplinary team members to confirm project assumptions and review individual project plans with senior leadership. - Develop the project plan and provide status reports with regular updates to leadership and executive team. - Managing the on-site discovery and go-live visits to ensure that the proper issues are being addressed. - Confidently align, influence, lead, motivate and drive progress within the organization, with our clients and vendors. - Shares best practices with other members of the Implementation team as a way of improving upon the collective development of core project team members and colleagues. Education/Experience: - Bachelor's Degree in Business Administration, Health Administration, Public Health, Public Administration, or related discipline or equivalent experience. - 3+ years of project management, consulting, health planning, and/or business analysis experience. - Certification in Lean methodologies and agile project management is preferred. - Knowledge of relevant state and federal laws/regulations applicable to healthcare, including Joint Commission, CMS, and HIPPA. - Proficient and knowledgeable of various agile project management tools. Additional/Preferred Qualifications:- 3+ years of project management, consulting, health planning, and/or business analysis experience. - Certification in Lean methodologies and agile project management is preferred. Demonstrated Attributes: - Excellent verbal and written communication skills with ability to present information and respond to questions from Executives, Medical Directors, department directors’ and staff. - Self-starter able to work in both a collaborative environment as well as independently. - Team player with strong interpersonal skills and ability to build effective working relationships throughout all levels of the organization. - Ability to thrive in a fast-paced environment and able to juggle, shift gears and maintain a sense of humor. - Action-oriented, achieving results effectively and efficiently and consciously encouraging others toward the goal with their passion, words, and actions. - Proven accomplishment as a driver of concurrent multiple projects. - Demonstrated ability to work well in a collaborative environment and under tight deadlines. - Anticipates and takes personal responsibility with a proper sense of urgency for customer satisfaction. - Proven ability to esteem and motivate resources where there is no direct reporting relationship. - Navigates relationships, authority, and decision-making effectively within a matrixed organization. - Capable of coaching/mentoring and conflict management/resolution. - Demonstrates a conscious awareness of their impact on others and adjusts their behavior to increase their personal effectiveness with all. - Elevated level of judgment to make proper decisions about diverse and undefined issues. - Ability to be creative and innovative in a fast-paced environment with a lot of ambiguity and constant change. - Highly organized and efficient in work processes. - Solution oriented with the ability to manage troubled teams/projects and bring them to success. - Performance improvement experience using a variety of performance improvement tools. Employee Health Requirements: Our organization provides reasonable accommodations for job applicants and employees. If you need an accommodation to perform the essential functions of your job, please let us know the nature of your request. Physical Demands: - Manual and finger dexterity and eye-hand coordination - Requires standing, walking, and sitting for extended periods of time - Occasionally lift and carry items up to 20 pounds - Requires corrected vision, hearing, and speech within normal ranges ‎ Compensation: $89,641.00to $134,462.00

• Analyze a diverse array of large alternative datasets for insights and signal • Clean and add structure to semi-structured and unstructured data • Develop and apply data normalization and penalization methods to correct for inherent biases in each dataset • Combine multiple datasets into predictive models • Design and build scalable data products in concert with Data Scientists, Data Engineers, Product Managers, and Financial Analysts • Develop creative and intuitive ways to visually present data insights to clients